Home/Live Chat Software/Natterly vs JivoChatUpdated on: April 16, 2024

Compare Natterly vs JivoChat

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82% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

Natterly is an easy to use live chat support software that enables users to talk to their customers in real-time. The software allows users to significantly boost the sales as it makes sure that the customers browsing the website can easily ask questions from the chatbox without moving from the device. Users can provide the best customer service as being readily available online to help the existing customers is proven to improve customer satisfaction and build retention and loyalty significantly. Natterly enables its users to streamline the sales funnel as with pre messages of the software one can easily prompt customers to start a chat exactly when the user needs them. The software provides users with fine-grained control over exactly how the chat window looks when on the website. Users can edit all the texts or even change the language of texts to match the brand. Natterly keeps every chat safe for the user to view at any time, and the customers can also receive a copy of their conversations through emails. ..show more

JivoChat is specifically built for E-commerce companies to serve as an effective business communication tool. It is the one omnichannel application that comprises emails, live chat, Facebook messaging, dial up calls, everything under one interface. This tool helps users execute live chat on their website, offers chat support to clients on Facebook, dial a phone number in any country, and manage all texts to a company's mail Id. JivoChat offers great customer service experiences as the team can quickly respond to their client's queries. It comprises some pro features, including call transfers, routing, recording, and much more. The instant callback feature enables your potential customers to connect with you to close more deals promptly and easily. Businesses using this tool will never risk a chance of missing a client's reach, and it redirects emails from your company's address to the JivoChat inbox so that that team can reply faster. Overall, JivoChat is highly dedicated to providing the ideal communication solutions for all e-commerce business owners to accelerate their sales and customer retention. ..show more

Features

Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff

Call Me Option Allows your visitors to speak to your agents directly over the phone

Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Knowledge Database Lets you have an access to all your past chat history and documents

Offline Form This feature allows your visitors to submit their questions when your agents are not available online

Persistent Chat Creating a subject-based group conversation that persists over time

Shortcut Messages Create shortcuts for the commonly used replies in order to save time

Transfers Transfer of calls from one operator to another with just one click

Video Chat Make conversations more personal with video calling between your agents and your visitors

Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

London, United Kingdom

Wilmington, Delaware / +1 408-604-0183

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Natterly
$10 /Month

per Agent

More than one site : $25 per Site per Month

Remove all branding : $35 per Site per Month

Features

  • Chat with customers
  • Customise your ChatBox
  • Historical chat transcripts
  • Multiple sites & departments
  • Block chats
View Price Page
Basic
Free

Features

  • Unlimited chats and websites
  • Customizable chat in 25 languages
  • Desktop, mobile and browser agent apps
  • 24/7 customer support
  • 2 month chat history storage
  • Basic CRM functions
  • Team chats for an unlimited number of staff members
Professional
$19 /User/Month

Features

  • All the benefits of Basic version, and:
  • Unlimited chat history storage
  • Proactively start chats and catch leads using Smart Triggers
  • Complete visitor info including IP addresses, region, visit source and more
  • Canned responses with an automatic helper
  • Chat transfer between agents
  • Monitor website visitors in real time
  • Connect JivoChat with chatbots and don’t miss a single request
  • Use built -in CRM to turn new customers into returning ones and grow your business
View Price Page

SCREENSHOTS

Natterly Screenshots
View 1 screenshot(s)
JivoChat Screenshots
View 1 screenshot(s)

INTEGRATIONS

  • Slack
  • WordPress
  • Joomla
  • Wix
  • Drupal
  • Bitrix24
  • BigCommerce
  • OpenCart
  • PrestaShop
  • Weebly
  • Zoho CRM
  • Google Analytics
  • Shopify
  • Pipedrive CRM
  • Zapier

ALTERNATIVES

Top alternatives to Natterly

Crisp
Crisp
JivoChat
JivoChat
tawk.to
tawk.to
Intercom
Intercom
LiveChat
LiveChat

Top alternatives to JivoChat

Tidio Chat
Tidio Chat
tawk.to
tawk.to
Crisp
Crisp
Intercom
Intercom
LiveChat
LiveChat