Home/NPS Software/SurveyLab vs FeedbackLinkUpdated on: March 28, 2024

Compare SurveyLab vs FeedbackLink

79% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
SurveyLab
SurveyLab NPS Software (211 Ratings)
83% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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79% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
SurveyLab

SurveyLab

NPS Software (211 Ratings)
83% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

SurveyLab is a professional, easy-to-use questionnaire software and online survey tool designed to offer research-based inputs on customer experience, employee insights, market research and digital engagements. You can use SurveyLab to gain meaningful information of any one or all of these aspects of business operations. The software can be integrated with your business site, facilitating automation of research and reporting workflow. The multiple devices and multi-language features of this software allow maximum outreach for every survey. SurveyLab also offers dedicated customer support that can be tailored to your specific needs, allowing a seamless run of surveys and questionnaires. It is the perfect research tools for big corporations, small companies as well as individual professionals. ..show more

FeedbackLink software is a platform used to collect reviews and customer feedback with a feedback link. Set up custom survey questions for customers to route complaints to the channels. The NPS is a score to measure the customer loyalty to automate business workflows. Small, Medium companies make use of the software. ..show more

Features

Anonymous Feedback Allows collecting feedback securely in a private manner by hiding the identity of the person

Custom Survey URLs Enables you to create an URL for the survey that is easy to remember so that the respondents can get access to the link

Customer NPS Helps to track customer loyalty towards a specific brand or service

Data Analysis Tools Analyze feedbacks collected from both structured and unstructured sources in real-time

Email Marketing Helps to do email marketing and customizes emails to make a good impression to audiences

Email Surveys Helps to distribute a survey questionnaire to respondents and collect feedback via email

Employee NPS Helps to measure employee engagement and loyalty towards a business

Feedback Management Assists in managing the feedback provided or received after accomplishing an assigned task

Kiosk Survey This feature lets you run your survey on a dedicated survey kiosk, such as on a tablet or iPad

Mobile Survey A feature that optimizes your surveys for Android, iPhone, iPad so that you can create and deploy surveys on the go

Multi-language Support Available in multiple languages to support global customers

Offline Survey Allows users to complete the survey responses without requiring an internet connection.

Polls (Voting) Helps to discover critical data by asking the participants questions concerning the webinar

Predictive Analysis Predicts customer behaviour and emerging trends based on real-time conversations

Pulse Surveys Helps managers to measure employee satisfaction and health of the company on a time-to-time basis

Question Branching Allows respondents to screen questions and give answer to the relevant questions only

Question Library Saves the FAQs into a question library, from where you can instantly pick and add them to new surveys

Reporting (Analytics) Provides insightful reports and important business metrics to track and measure the outcomes and progress.

SMS Surveys A real-time survey solution that helps to perform surveys and polls via SMS to get a good response rate

Sentiment Analysis Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments.

Site Intercept Survey Captures value from your website visitors with targeted, engaging messages

Skip Logic It hides the irrelevant pages or questions based on previous responses.

Support Audio / Images / Video Includes audio/ video/ images into the survey questionnaires to make it interactive

Survey Builder Allows users to create surveys through a simple drag-and-drop or WYSIWYG editor

Text Analytics Improves customer engagement by analyzing the available text data

Third-party Integration Offers synchronization with third-party applications

Web Pop-up Survey Often referred to as an on-site or on-page survey that helps you take feedback of your website visitors.

Web Widget Survey Survey widgets that can be attached to your web page

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Warsaw, Poland

N/A

API

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Starter
$49 /Month

$490 billed Yearly

Good for start. Basic survey functionality.

Features

  • Multichannel surveys
  • Survey logic
  • CSV, Excel export
  • NPS, CSAT, CES
  • Report filters
  • Survey themes
  • 1000 responses / month
Advanced
$99 /Month

$990 billed Yearly

For small companies. Enhanced survey functionality.

Features

  • Includes features of Starter plan, plus
  • Data trends
  • SPSS export
  • Piping
  • Metrics
  • Answer choice rotation
  • Multilanguage surveys
  • 2500 responses / month
Professional
$249 /Month

$2490 billed Yearly

For professionals and mid-size companies. Teamwork.

Features

  • Includes features of Advanced plan, plus
  • Advanced survey logic
  • Offline responses
  • Mobile app
  • Support module
  • Quotas
  • Question and pages rotation
  • Cross tab reports
  • Dashboards
  • 3 users
Enterprise
Custom

For big companies and demanding users.

Features

  • Includes features of Professional plan, plus
  • Widgets
  • 360 surveys
  • Online survey panel
  • API & integration
  • White label
  • On-demand development
  • On-premise
  • 5+ users
  • Dedicated support
  • SLA
View Price Page
Learn
$15 /Month

Features

  • 1 Business location (1 Feedback link)
  • Send 500 email invites/month
  • 50 Text (SMS) credits/month
  • Check for new reviews every week
  • 10,000 widget page views
  • Max 250 feedback responses/month
Engage
$39 /Month

Features

  • Up to 5 different locations
  • Send 5,000 email invites/month
  • 500 Text (SMS) credits/month
  • Check for new reviews every day
  • Automatically send review/feedback invites (integrations)
  • 100,000 widget page views
  • Unlimited Feedback Responses
  • Invite collaborators
  • No FeedbackLink logo
Soar
$299 /Month

Features

  • Up to 30 different locations
  • Send 20,000 email invites/month
  • 5,000 Text (SMS) credits/month
  • Check for new reviews twice a day
  • Automatically send review/feedback invites (integrations)
  • 2,000,000 widget page views
  • Unlimited Feedback Responses
  • Invite collaborators
  • No FeedbackLink logo
  • Custom web address/domain

Enterprise
Custom

The software offers Enterprise pricing plan on basis of request.

View Price Page

SCREENSHOTS

SurveyLab Screenshots
FeedbackLink Screenshots

INTEGRATIONS

  • SALESmanago
  • Dropbox Business
  • Slack
  • Google Analytics
  • LiveChat
  • Zendesk Sell
  • MailChimp
  • FreshMail
    NA

ALTERNATIVES

Top alternatives to SurveyLab

Zonka Feedback
Zonka Feedback
Startquestion
Startquestion
Trustmary
Trustmary
Customer.guru
Customer.guru
SatisMeter
SatisMeter

Top alternatives to FeedbackLink

Zonka Feedback
Zonka Feedback
Startquestion
Startquestion
Trustmary
Trustmary
Customer.guru
Customer.guru
SatisMeter
SatisMeter