MyLiveChat vs Acquire Comparison

87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

MyLiveChat

Live Chat Software

3.5 9 user ratings

Start Free Trial

91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Acquire

Live Chat Software

4.8 20 user ratings

Start Free Trial

Overview

Description	My LiveChat is an online live chat platform that facilitates the users to engage with their customers in a faster and personal way. It enables the user to chat with their customer in real-time to provide a messaging experience that has a human touch. My LiveChat offers tools to introduce a floating chat button to your website using a simple HTML code. You can provide personalized help in real time to your customers by proactive support tools and layering humans. It allows you to offer a quick and impactful support experience to your customers to increase the efficiency of your business. Users can make use of features like canned responses to answer real time questions and share files and pictures with just a few clicks. You get unlimited chats without any charges with My LiveChat. You can additionally monitor, transfer, report, and do team chats along with customizing everything, from agent greetings to company logos to your chat window. The platform is free to use for 1 seat and offers many price variations for more than 1 seat to suit every requirement and need. Read more	Acquire is a conversational customer experience management platform, helping out companies to collaborate and connect with their clients over video or chat. Teams can also co-browse a particular matter and come up with solutions, accordingly. At present, 100+ companies from different parts of the globe depend on Acquire to get their job done. Retail, Airline and Finance sectors can depend on this particular for their day to day tasks. Shopify, Salesforce, Magento, DocuSign, Zendesk, Twitter, Hubspot, ZohoCRM are some of the external platforms with which companies using Acquire can integrate in real-time. For security reasons, the software abides by a transparent fair and lawful process while collecting personal data and is never shared with third-party organisations. All data stored are in compliance with GDPR rules and policies. Acquire’s IVR powered native SMS and voice service is incorporated with a real-time call queuing and routing facility alongside voicemail and call recording options. Read more
Pricing Options	Free Trial Available Starts at $15.0. Offers Free-forever plan.	Free Trial Not Available Acquire Offers Custom plan.
SW Score & Breakdown	87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 97% Reviews 69% Momentum 62% Popularity 70%	91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 97% Reviews 76% Momentum 60% Popularity 82%
SaaSworthy Awards	# 4 Most Searched	# 18 Fastest Growing # 17 Most Popular

Features

Total Features	9 Features	9 Features
Common Features for All	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Call Me Option Allows your visitors to speak to your agents directly over the phone Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Offline Form This feature allows your visitors to submit their questions when your agents are not available online Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Video Chat Make conversations more personal with video calling between your agents and your visitors Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 6 More - Show Less	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Call Me Option Allows your visitors to speak to your agents directly over the phone Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Offline Form This feature allows your visitors to submit their questions when your agents are not available online Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Video Chat Make conversations more personal with video calling between your agents and your visitors Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 6 More - Show Less

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac
Modes of Support	24/7 (Live rep) Online	24/7 (Live rep) Online
API Support	Available	Available

Reviews & Ratings

User Rating	3.5/5 9 user ratings	4.8/5 20 user ratings
Ratings Distribution	Excellent 46.7% Very Good 20% Average 0% Poor 6.7% Terrible 26.7%	Excellent 80% Very Good 20% Average 0% Poor 0% Terrible 0%
	Read All User Reviews	Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options	Free Trial Available Starts at $15.0. Offers Free-forever plan.	Free Trial Not Available Acquire Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	Free Plan Free Starter Plan $15.00 $15.00 per month Basic Plan $29.00 $29.00 per month Corporate Plan $59.00 $59.00 per month Enterprise Plan $99.00 $99.00 per month	Teams Custom Professional Custom Enterprise Custom
	View Detailed Pricing	View Detailed Pricing

Alternatives

	LiveChat 4.6 Based on 2594 Ratings MyLiveChat Vs LiveChat LiveEngage 3.9 Based on 435 Ratings MyLiveChat Vs LiveEngage Smartchat MyLiveChat Vs Smartchat HelpOnClick 4.5 Based on 31 Ratings MyLiveChat Vs HelpOnClick Provide Support 4.6 Based on 126 Ratings MyLiveChat Vs Provide Support	LiveChat 4.6 Based on 2594 Ratings Acquire Vs LiveChat LiveEngage 3.9 Based on 435 Ratings Acquire Vs LiveEngage LiveAgent 4.7 Based on 2506 Ratings ChatFlow247 5 Based on 1 Ratings Acquire Vs ChatFlow247 Smartchat Acquire Vs Smartchat
	View All MyLiveChat Alternatives	View All Acquire Alternatives