Home/Service Desk Software/Motadata ServiceOps vs TrengoUpdated on: March 29, 2024

Compare Motadata ServiceOps vs Trengo

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Trengo
Trengo Help Desk Software (44 Ratings)
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Freshservice
Freshservice Service Desk Software (1500 Ratings)
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93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Trengo

Trengo

Help Desk Software (44 Ratings)
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Freshservice

Freshservice

Service Desk Software (1500 Ratings)
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Overview

Summary

Empower the IT organization with Motadata ServiceOps – the AI-enabled platform designed to help swiftly adapt and excel in an environment that demands agility across all facets of the business. Motadata ServiceOps adheres to ITIL standards, enhancing IT Service Management (ITSM) with advanced AI and ML capabilities. This innovation not only optimizes service delivery but also promotes an efficient self-service culture. When users create requests or report incidents, they receive smart suggestions from a well-curated knowledge base, speeding up resolution and fostering autonomy. Deep integrations within the Service Desk empower the team to seamlessly manage the lifecycle of both Standard Applications and Hardware Assets. The platform features both agent and agentless options for automatic asset discovery, ensuring nothing slips through the cracks. With a robust Configuration Item (CI) database, the management of IT and non-IT assets becomes more accurate and less cumbersome. Patch management is made effortless with the ability to automate vulnerability scans and the deployment of patches from a centralized interface, where thorough patch testing and approval protocols guarantee that only stable and secure updates reach to endpoints. In the pursuit of compliance, Motadata ServiceOps provides out-of-the-box system configurations designed to keep in line with industry standards and regulations. Transform the organization's IT service delivery with Motadata ServiceOps – where sophistication meets simplicity. ..show more

Trengo is an integrated inbox application that brings inboxes of the different messaging and social media platforms like WhatsApp, Messenger, Instagram, etc to one single team platform. Having such a unified platform ensures that there is no delay in giving responses to any of the messages and, on the other hand, customers can stick to their preferred way of reaching out to the company. Enterprises can add multiple users and teams to handle all the messages of the inbox. The internal chat and tagging features allow the sharing of notes and comments between the team members. The software also facilitates multiple live chat sessions on its platform so that the chat support executives can handle several customers at a time. To make sure that the customers get notified every time a message is sent by the chat support team, one can enable the inbuilt push notification module. Support executives can even directly call the customers over the web through the platform's internal calling module. Besides chat and call, Trengo also enables enterprises to easily create help centers, flobots, and chatbots. These add-ons can be integrated with the original setups, freeing up the support team involved with customer queries to a certain degree. Businesses can also have an unlimited number of agents, archives and channels, quick replies, bulk actions, statistics, Zapier integration, APIs and a lot more. ..show more

Freshservice is a complete and highly efficient project management software that facilitates crafting a professional-grade project right from the grassroots-level. Real-time project dashboard allows easy tracking, monitoring and assessing all the project phases as it progresses. The tracking indicator also keeps the team alert against the deadline. The software allows impressive collaboration, where team members can add comments on any given project. Better project status visibility is possible with Fresh Service. It comes equipped with many useful project management features. The software, besides IT project management, also can help in ITSM and IT asset management as well. ..show more

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Ahmedabad, India / +91 79-4702-1702

Utrecht, Netherland

San Mateo, California / +1 (866) 832-3090

API

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Motadata ServiceOps
Custom

Features

  • Intelligent Automation
  • Practical AI
  • Self-Service
  • Complete Life-Cycle Management
  • Automated Asset Discovery
  • Asset Database
  • Automatic Patch Management
  • Prevent Bad Patches
  • Compliance Management
  • Quick Report Builder
  • Report Templates
  • Customization
View Price Page
Grow
Others

€15 per agent/month, billed annually

Features

  • Unlimited messages
  • Unlimited contacts
  • 180 days archive
  • 5 communication channels
  • Team inbox
  • Live chat
  • Flowbots (Add-on)
Scale
Others

€25 per agent/month, billed annually

Features

  • Grow, plus
  • Unlimited contacts
  • Unlimited days archive
  • 50 communication channels
  • Team Chat free
  • WhatsApp free
  • Chatbots
  • CSAT
  • Statistics + API
Enterprise
Others

€35 per agent/month, billed annually

Features

  • Scale, plus:
  • Unlimited contacts
  • Unlimited days archive
  • Unlimited communication channels
  • No restrictions
  • IVR menus
  • Two-Factor Authentication
View Price Page
Starter
$29 /User/Month

For getting started

Features

  • Incident Management
  • Knowledge Base
  • Self Service Portal
  • SLA Management
  • Workflow Automator
  • Orchestration
  • Multiple Portal Languages
  • Custom SSL
  • Marketplace Apps
  • Mobile Apps
  • 1000 Orchestration transactions/mo/account
Growth
$59 /User/Month

For growing businesses

Features

  • Includes features of Starter plan, plus
  • Service Catalog
  • Asset Management
  • Purchase Order Management
  • Employee Onboarding
  • Portal Customization
  • MSP Mode
  • Multiple SLAs
  • Approval Workflows
  • Business Rules
  • Cloud Management
  • 2000 Orchestration transactions/mo/account
Pro
$115 /User/Month

ITSM + ITOM + Project Management for large organizations

Features

  • Includes features of Growth plan, plus
  • Problem Management
  • Change Management
  • Release Management
  • Project Management
  • SaaS Management (Add-on)
  • Software License Management
  • Contract Management
  • Alert Management
  • Analytics Pro
  • Access Controls Pro
  • Team Dashboards
  • IP Range Restrictions
  • 5000 Orchestration transactions/mo/account
Enterprise
$145 /User/Month

Service management solution for enterprises

Features

  • Freddy Virtual Agent on MS Teams and Slack with 2000 suggestions/mo/account (BETA)
  • Freddy Agent Assist (BETA)
  • Sandbox
  • Audit Logs
  • 20,000 Orchestration transactions/mo/account
View Price Page

SCREENSHOTS

Motadata ServiceOps Screenshots
Trengo Screenshots
View 4 screenshot(s)
Freshservice Screenshots
View 7 screenshot(s)

INTEGRATIONS

  • Slack
  • Jira
  • HubSpot CRM
  • Slack
  • WooCommerce
  • Shopify
  • Zapier
  • Olark
  • Pivotal Tracker
  • Dropbox Business
  • Microsoft Teams
  • Slack
  • Box
  • SurveyMonkey
  • Harvest
  • iContact
  • Quickbooks
  • Zapier
  • Capsule
  • Freshbooks
  • Zoom
  • Knowlarity
  • Freshdesk
  • Campaign Monitor
  • MailChimp
  • Nimble
  • Constant Contact
  • Zoho CRM
  • Google Drive
  • PagerDuty
  • Google Analytics
  • SnapEngage
  • Salesforce
  • Shopify
  • Jira

ALTERNATIVES

Top alternatives to Motadata ServiceOps

HEINZELMANN Service.Desk
HEINZELMANN Service.Desk
Tikit
Tikit
HR365 Helpdesk
HR365 Helpdesk
Scopedesk
Scopedesk
Richdesk
Richdesk

Top alternatives to Trengo

Zendesk Talk
Zendesk Talk
Front
Front
Freshdesk
Freshdesk
SysAid
SysAid
Zoho Desk
Zoho Desk