Home/Service Desk Software/Motadata ServiceOps vs TOPdeskUpdated on: March 29, 2024

Compare Motadata ServiceOps vs TOPdesk

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Freshservice
Freshservice Service Desk Software (1500 Ratings)
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Service Desk Software (1500 Ratings)
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Overview

Summary

Empower the IT organization with Motadata ServiceOps – the AI-enabled platform designed to help swiftly adapt and excel in an environment that demands agility across all facets of the business. Motadata ServiceOps adheres to ITIL standards, enhancing IT Service Management (ITSM) with advanced AI and ML capabilities. This innovation not only optimizes service delivery but also promotes an efficient self-service culture. When users create requests or report incidents, they receive smart suggestions from a well-curated knowledge base, speeding up resolution and fostering autonomy. Deep integrations within the Service Desk empower the team to seamlessly manage the lifecycle of both Standard Applications and Hardware Assets. The platform features both agent and agentless options for automatic asset discovery, ensuring nothing slips through the cracks. With a robust Configuration Item (CI) database, the management of IT and non-IT assets becomes more accurate and less cumbersome. Patch management is made effortless with the ability to automate vulnerability scans and the deployment of patches from a centralized interface, where thorough patch testing and approval protocols guarantee that only stable and secure updates reach to endpoints. In the pursuit of compliance, Motadata ServiceOps provides out-of-the-box system configurations designed to keep in line with industry standards and regulations. Transform the organization's IT service delivery with Motadata ServiceOps – where sophistication meets simplicity. ..show more

TOPdesk is a service management software that helps businesses to easily connect with customers and meet their expectations. This easy to use solution allows businesses to spend less time on registering tickets and more time on delivering the best possible services. It makes it possible for companies to easily integrate their favourite tools. TOPdesk helps to reduce the workload of IT teams related to handling tickets, solving problems faster and sharing knowledge. Users can automate their processes so they can work together with other departments and improve efficiency. With its omnichannel support, businesses can help their customers through a channel appropriate for the latter. Moreover, detailed metrics offered by the software, helps businesses measure their departments’ performance and improve their services. The facilities department can utilise the software’s easy-to-use interface to perform all of their tasks easily, whether it’s monitoring orders or scheduling important repairs. TOPdesk, with included features and flexibility, is useful for every type of business, such as CAFM, ITSM, ESM and more. ..show more

Freshservice is a complete and highly efficient project management software that facilitates crafting a professional-grade project right from the grassroots-level. Real-time project dashboard allows easy tracking, monitoring and assessing all the project phases as it progresses. The tracking indicator also keeps the team alert against the deadline. The software allows impressive collaboration, where team members can add comments on any given project. Better project status visibility is possible with Fresh Service. It comes equipped with many useful project management features. The software, besides IT project management, also can help in ITSM and IT asset management as well. ..show more

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Ahmedabad, India / +91 79-4702-1702

Orlando, Florida / +1 407-613-5410

San Mateo, California / +1 (866) 832-3090

API

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Motadata ServiceOps
Custom

Features

  • Intelligent Automation
  • Practical AI
  • Self-Service
  • Complete Life-Cycle Management
  • Automated Asset Discovery
  • Asset Database
  • Automatic Patch Management
  • Prevent Bad Patches
  • Compliance Management
  • Quick Report Builder
  • Report Templates
  • Customization
View Price Page
Essential
Custom

Manage assets and solve customer requests and problems

Features

  • Incident Management
  • Asset Management
  • Self-service Portal
  • Dashboard & Reporting
  • Knowledge Base
  • Sandbox Environment
  • Open API
  • Access to The Marketplace
  • Unlimited End-users
  • Unlimited Mailboxes
Engaged
Custom

All the features need to manage complex workflows

Features

  • Includes the features of Essential plan, plus
  • Change Management
  • Contract and SLA Management
  • Survey Module
  • Operations Management
  • Problem Management
Excellent
Custom

Full service plan for the best customer experience

Features

  • Includes the features of Engaged plan, plus
  • Project Management
  • Webshop
  • 24/5 support
  • Annual health check
  • Uptime guarantee
View Price Page
Starter
$29 /User/Month

For getting started

Features

  • Incident Management
  • Knowledge Base
  • Self Service Portal
  • SLA Management
  • Workflow Automator
  • Orchestration
  • Multiple Portal Languages
  • Custom SSL
  • Marketplace Apps
  • Mobile Apps
  • 1000 Orchestration transactions/mo/account
Growth
$59 /User/Month

For growing businesses

Features

  • Includes features of Starter plan, plus
  • Service Catalog
  • Asset Management
  • Purchase Order Management
  • Employee Onboarding
  • Portal Customization
  • MSP Mode
  • Multiple SLAs
  • Approval Workflows
  • Business Rules
  • Cloud Management
  • 2000 Orchestration transactions/mo/account
Pro
$115 /User/Month

ITSM + ITOM + Project Management for large organizations

Features

  • Includes features of Growth plan, plus
  • Problem Management
  • Change Management
  • Release Management
  • Project Management
  • SaaS Management (Add-on)
  • Software License Management
  • Contract Management
  • Alert Management
  • Analytics Pro
  • Access Controls Pro
  • Team Dashboards
  • IP Range Restrictions
  • 5000 Orchestration transactions/mo/account
Enterprise
$145 /User/Month

Service management solution for enterprises

Features

  • Freddy Virtual Agent on MS Teams and Slack with 2000 suggestions/mo/account (BETA)
  • Freddy Agent Assist (BETA)
  • Sandbox
  • Audit Logs
  • 20,000 Orchestration transactions/mo/account
View Price Page

SCREENSHOTS

Motadata ServiceOps Screenshots
TOPdesk Screenshots
View 6 screenshot(s)
Freshservice Screenshots
View 7 screenshot(s)

INTEGRATIONS

  • Slack
  • Jira
  • Microsoft Azure AD
  • Enterprise Bot
  • OneLogin
  • SignRequest
  • MessageBird
  • Okta
  • Olark
  • Pivotal Tracker
  • Dropbox Business
  • Microsoft Teams
  • Slack
  • Box
  • SurveyMonkey
  • Harvest
  • iContact
  • Quickbooks
  • Zapier
  • Capsule
  • Freshbooks
  • Zoom
  • Knowlarity
  • Freshdesk
  • Campaign Monitor
  • MailChimp
  • Nimble
  • Constant Contact
  • Zoho CRM
  • Google Drive
  • PagerDuty
  • Google Analytics
  • SnapEngage
  • Salesforce
  • Shopify
  • Jira

ALTERNATIVES

Top alternatives to Motadata ServiceOps

HEINZELMANN Service.Desk
HEINZELMANN Service.Desk
Tikit
Tikit
HR365 Helpdesk
HR365 Helpdesk
Scopedesk
Scopedesk
Richdesk
Richdesk

Top alternatives to TOPdesk

Freshdesk Contact Center (Formerly Freshcaller)
Freshdesk Contact Center (Formerly Freshcaller)
Zendesk Talk
Zendesk Talk
Salesforce
Salesforce
Jira Service Desk
Jira Service Desk
Jira
Jira