Home/Service Desk Software/Freshservice vs monday.comUpdated on: March 28, 2024

Compare Freshservice vs monday.com

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Freshservice
Freshservice Service Desk Software (1500 Ratings)
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Freshservice

Freshservice

Service Desk Software (1500 Ratings)
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Visit Website

Start Free Trial

Overview

Summary

Freshservice is a complete and highly efficient project management software that facilitates crafting a professional-grade project right from the grassroots-level. Real-time project dashboard allows easy tracking, monitoring and assessing all the project phases as it progresses. The tracking indicator also keeps the team alert against the deadline. The software allows impressive collaboration, where team members can add comments on any given project. Better project status visibility is possible with Fresh Service. It comes equipped with many useful project management features. The software, besides IT project management, also can help in ITSM and IT asset management as well. ..show more

With monday.com, managers can better keep their team aligned from one collaborative workspace. This flexible platform allows you to truly centralize your data, leveraging native integrations, third-party apps, and helpful widgets. With an overview of all ongoing processes, you can quickly gauge the status of essential tasks and follow up with the relevant team member efficiently. Essentially, on monday.com, executives have the flexibility to build the perfect tools for their team using intuitive drag-and-drop technology. Simply select one of over 200 templates, and customize it using the 20 editable columns to support any of your workflows. Then if your team grows, your workflows can easily scale with you, empowering your team to new heights with complete visibility. ..show more

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

San Mateo, California / +1 (866) 832-3090

New York, NY 10003

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Starter
$29 /User/Month

For getting started

Features

  • Incident Management
  • Knowledge Base
  • Self Service Portal
  • SLA Management
  • Workflow Automator
  • Orchestration
  • Multiple Portal Languages
  • Custom SSL
  • Marketplace Apps
  • Mobile Apps
  • 1000 Orchestration transactions/mo/account
Growth
$59 /User/Month

For growing businesses

Features

  • Includes features of Starter plan, plus
  • Service Catalog
  • Asset Management
  • Purchase Order Management
  • Employee Onboarding
  • Portal Customization
  • MSP Mode
  • Multiple SLAs
  • Approval Workflows
  • Business Rules
  • Cloud Management
  • 2000 Orchestration transactions/mo/account
Pro
$115 /User/Month

ITSM + ITOM + Project Management for large organizations

Features

  • Includes features of Growth plan, plus
  • Problem Management
  • Change Management
  • Release Management
  • Project Management
  • SaaS Management (Add-on)
  • Software License Management
  • Contract Management
  • Alert Management
  • Analytics Pro
  • Access Controls Pro
  • Team Dashboards
  • IP Range Restrictions
  • 5000 Orchestration transactions/mo/account
Enterprise
$145 /User/Month

Service management solution for enterprises

Features

  • Freddy Virtual Agent on MS Teams and Slack with 2000 suggestions/mo/account (BETA)
  • Freddy Agent Assist (BETA)
  • Sandbox
  • Audit Logs
  • 20,000 Orchestration transactions/mo/account
View Price Page
Free
Free

Upto 2 seats

For individuals looking to keep track of their work

Features

  • Up to 3 boards
  • Unlimited docs
  • 200+ templates
  • 8 column types
  • Up to 2 team members
  • iOS and Android apps
Basic
$12 /User/Month
  • Minimum 3 Seats
  • $27 per Month billed Yearly
  • $36 per Month billed Monthly

Manage all your teams’ work in one place

Features

  • Includes features of Free plan, plus
  • Unlimited free viewers
  • Unlimited items
  • 5 GB file storage
  • Prioritised customer support
  • Create a dashboard based on 1 board

Based on the number of seats, the pricing plan varies.

Standard
$14 /User/Month

Minimum 3 Seats

$36 per Month billed Yearly

$42 per Month billed Monthly

Collaborate and optimize your team processes

Features

  • Includes features of the Basic plan, plus
  • Timeline & Gantt views
  • Calendar view
  • Guest access
  • Automation (250 actions per month)
  • Integrations (250 actions per month)
  • Create a dashboard that combines up to 5 boards

Based on the Number of Seats, the pricing plan varies.

Pro
$24 /User/Month
  • Minimum 3 Seats
  • $57 Per Seat Per Month Billed Yearly
  • $72 Per Seat Per Month Billed Monthly

Streamline and run your teams’ complex workflows

Features

  • Includes features of Standard plan, plus
  • Private boards and docs
  • Chart view
  • Time tracking
  • Formula column
  • Dependency column
  • Automations (25,000 actions per month)
  • Integrations (25,000 actions per month)
  • Create a dashboard that combines up to 10 boards

Based on the Number of Seats, the pricing plan varies.

Enterprise
Custom

For organizations seeking enterprise-grade features

Features

  • Includes features of Pro plan, plus
  • Enterprise-scale Automations & Integrations
  • Enterprise-grade security & governance
  • Advanced reporting & analytics
  • Multi-level permissions
  • Tailored onboarding
  • Premium support
  • Create a dashboard that combines up to 50 boards
View Price Page

SCREENSHOTS

Freshservice Screenshots
View 7 screenshot(s)
monday.com Screenshots
View 21 screenshot(s)

INTEGRATIONS

  • Olark
  • Pivotal Tracker
  • Dropbox Business
  • Microsoft Teams
  • Slack
  • Box
  • SurveyMonkey
  • Harvest
  • iContact
  • Quickbooks
  • Zapier
  • Capsule
  • Freshbooks
  • Zoom
  • Knowlarity
  • Freshdesk
  • Campaign Monitor
  • MailChimp
  • Nimble
  • Constant Contact
  • Zoho CRM
  • Google Drive
  • PagerDuty
  • Google Analytics
  • SnapEngage
  • Salesforce
  • Shopify
  • Jira
  • Supermetrics
  • Slack
  • Hootsuite
  • Jotform
  • Box
  • Microsoft OneDrive for Business
  • Basecamp
  • Trello
  • GitHub
  • Microsoft Excel
  • GitLab
  • Google Sheets
  • Aircall
  • Zapier
  • Microsoft Power Automate
  • Google Calendar
  • Copper CRM
  • Stripe Payments
  • Adobe Experience Manager
  • Ziflow
  • MailChimp
  • DocuSign
  • Todoist
  • Microsoft Power BI
  • JustCall
  • Jira
  • Gmail
  • Dropbox Business
  • Microsoft Teams
  • Asana
  • Google Chat
  • Semrush
  • Typeform
  • SurveyMonkey
  • Harvest
  • PhoneBurner
  • PandaDoc
  • Quickbooks
  • Zendesk Sell
  • Zoom
  • Eventbrite
  • Clearbit
  • Freshdesk
  • SurveySparrow
  • HIVO
  • Twilio Flex
  • Bynder
  • Toggl Track
  • Google Drive
  • TMetric
  • PagerDuty
  • WooCommerce
  • HubSpot CRM
  • Salesforce
  • Pipedrive CRM
  • Shopify

ALTERNATIVES

Top alternatives to Freshservice

HaloITSM
HaloITSM
Zendesk Talk
Zendesk Talk
ManageEngine Analytics Plus
ManageEngine Analytics Plus
Jira
Jira
Freshdesk Contact Center (Formerly Freshcaller)
Freshdesk Contact Center (Formerly Freshcaller)

Top alternatives to monday.com

Smartsheet
Smartsheet
Zoho CRM
Zoho CRM
Wrike
Wrike
Salesforce
Salesforce
Trello
Trello