Home/Compare/Microsoft Dynamics 365 for Sales vs Zendesk Sell
Updated on: December 1, 2020

Microsoft Dynamics 365 for Sales vs Zendesk Sell

87% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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Zendesk Sell CRM Software
(444 Ratings)
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87% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
Zendesk Sell CRM Software
(444 Ratings)
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Overview

Summary

Dynamics CRM is a powerful software with a number of tools that help in making the customer-facing functions of business easier. Microsoft Dynamics CRM delivers a wide range of CRM via five individual apps - Customer Service, Sales, Field Service, Marketing, Project Service Automation that work in integration. It aims at centralizing customer informations, automating marketing informations, tracking sales opportunities, analyzing data and enabling a responsive customer service. All of these functions ensure that you are never out on any growth opportunity by maximizing your business relationships. ..read more

Zendesk Sell is a salesforce automation software to make better decisions in Sales. It is simple, user-friendly, and designed to help sales reps to keep selling. Focused on increasing productivity, the software gives quick access to relevant deal data to facilitate ease of analysis and collaboration. Data capture is automatic, and therefore, agents and sales reps can always stay on the same page when handling customer accounts. It streamlines the building and management of sales pipelines so that reps can prioritize prospects and customers. The greatest USP of the software is enabling users to send emails, make calls, view deal history, and schedule meetings in a few clicks. SmartList is another fantastic feature that allows for the segmentation and filtering of deals and leads in real-time. Businesses can integrate their everyday tools with the platform or create their own Zendesk apps to be used exclusively. Zendesk Sell’s SDKs and APIs provide the foundation for the successful project integrations. ..read more

Features

Call Logging

Contact Management

Customer Support

Lead Scoring

List Management

Marketing Automation

Product Catalog

Project Management

Quotes (Proposals)

Referral Tracking

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Redmond, Washington

San Francisco, California / +1 855-976-9550

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Dynamics 365 Sales Professional
$65 /User/Month

Features

  • Unlimited users
  • Lead and opportunity management
  • Marketing lists and quick campaigns
  • Products, price lists, and product bundles
  • Quotes, orders, and invoices
  • CPQ and data enrichment solution discovery
  • Live org charts
  • Business card scanner(Add-on)
  • Product taxonomy, relationships, and hierarchies
  • Cases
  • Microsoft Office 365 integration: (Outlook, Exchange, Excel, Teams, OneDrive / SharePoint, OneNote)
  • Export to Excel, advanced analytics with separate Power BI license
  • Real-time sales reports and dashboards
  • Application customizations: Limited
Dynamics 365 Sales Enterprise
$95 /User/Month

Features

  • Forecasting
  • Sales playbooks
  • Business card scanner
  • Competitors, sales goals, and territory management
  • Partner relationship management
  • Gamification
  • Knowledge management
  • Portals
  • Application customizations
  • Custom applications
  • Workflow automation
  • Assistant (base cards)
  • Assistant (within Dynamics 365 Sales)
  • Email intelligence (email engagement and email capture)
  • Predictive forecasting
  • Pipeline intelligence
  • Predictive scoring
  • Relationship analytics
  • Connection insights (who knows whom and talking points)
  • Notes analysis
  • Assistant (custom cards)
  • Assistant customization
  • Call transcription
  • Keyword, sentiment, and emotion analysis
  • Competitive products and brand analysis
  • Pipeline analysis
  • Seller behavior and top seller analysis
  • Coaching tools
  • Personalized seller dashboards
Microsoft Relationship Sales
$162 /User/Month

Features

  • Requires a 10-seat minimum
  • Embedded Sales Navigator in Dynamics 365 Sales
  • Activity sync from Sales Navigator
  • Accounts, leads, and contacts saved to Sales Navigator
  • PointDrive
Dynamics 365 Sales Insights
$50 /User/Month

Features

  • Includes 3 hours/user/month of conversation intelligence
View Price Page
Team
$25 /User/Month

Features

  • User Limits : 3
  • Document storage : 2GB per user
  • Data Imports
  • Duplicate Detection
  • Number of sales pipelines : 1
  • Customizable sales pipeline
  • Custom Data Fields, Filters, and Tags
  • Calendar integration
  • Task and appointment setting
  • Assign Collaborators
  • @Mentions
  • Team document repository
  • Email integration with tracking (clicks & opens)
  • Text messaging (SMS)
  • Call tracking and recording
  • Click to dial (additional rates apply)
  • Offline Mobile Access
  • Geolocation
  • Visit tracking and GeoVerification
  • Smart Lists
  • Smart List Templates
  • Required Fields
  • 'Editable by Admin Only' Data Fields
  • Single Sign-On (SSO)
  • Connect to Zendesk Support
  • Public apps and integrations
  • Customizable sales dashboards
Professional
$59 /User/Month

Features

  • User Limits : No user limit
  • Document storage : 5GB per user
  • Data Imports
  • Duplicate Detection
  • Round Robin (automated distribution)
  • Number of sales pipelines : 1
  • Customizable sales pipeline
  • Custom Data Fields, Filters, and Tags
  • Calendar integration
  • Task and appointment setting
  • Assign Collaborators
  • @Mentions
  • Team document repository
  • Email integration with tracking (clicks & opens)
  • Bulk Emailing
  • Unlimited Email Templates
  • Email Personalization Tags
  • Text messaging (SMS)
  • Call tracking and recording
  • Click to dial (additional rates apply)
  • Offline Mobile Access
  • Geolocation
  • Visit tracking and GeoVerification
  • Smart Lists
  • Smart List Templates
  • Required Fields
  • 'Editable by Admin Only' Data Fields
  • Connect to Zendesk Support
  • Public apps and integrations
  • Single Sign-On (SSO)
  • Lead Capture Form
  • Data Exports
  • Mailchimp Integration
  • Zapier integration
  • Core API
  • Pre-Built Code Libraries
  • Public apps and integrations
  • Private apps
  • Customizable sales dashboards
  • Sales Forecasting
  • Goals Tracking
  • Advanced Call Analytics
Enterprise
$125 /User/Month

Features

  • User Limits : No user limit
  • Document storage : 10GB per user
  • Data Imports
  • Duplicate Detection
  • Round Robin (automated distribution)
  • Number of sales pipelines : 2
  • Customizable sales pipeline
  • Custom Data Fields, Filters, and Tags
  • Lead and Deal Scoring
  • Historical Sales Exports
  • Companies Hierarchy
  • Product and Price Book
  • Calendar integration
  • Task and appointment setting
  • Task automation
  • Customized Notifications
  • Assign Collaborators
  • @Mentions
  • Team document repository
  • Email integration with tracking (clicks & opens)
  • Bulk Emailing
  • Unlimited Email Templates
  • Email Personalization Tags
  • Email Sentiment Analysis
  • Text messaging (SMS)
  • Call tracking and recording
  • Click to dial (additional rates apply)
  • Call Scripts
  • Automated Power Dialer
  • Offline Mobile Access
  • Geolocation
  • Visit tracking and GeoVerification
  • Smart Lists
  • Smart List Templates
  • Required Fields
  • 'Editable by Admin Only' Data Fields
  • Connect to Zendesk Support
  • Public apps and integrations
  • Single Sign-On (SSO)
  • Lead Capture Form
  • Data Exports
  • Role-Based Permissions
  • Mailchimp Integration
  • Zapier integration
  • Core API
  • Pre-Built Code Libraries
  • Hubspot Integration
  • Public apps and integrations
  • Private apps
  • Customizable sales dashboards
  • Sales Forecasting
  • Goals Tracking
  • Advanced Call Analytics
  • Activity Reports
Elite
$249 /User/Month

Features

  • User Limits : No user limit
  • Document storage : 25GB per user
  • Data Imports
  • Duplicate Detection
  • Round Robin (automated distribution)
  • Premium customer support
  • Number of sales pipelines : Unlimited
  • Customizable sales pipeline
  • Custom Data Fields, Filters, and Tags
  • Lead and Deal Scoring
  • Historical Sales Exports
  • Companies Hierarchy
  • Product and Price Book
  • Calendar integration
  • Task and appointment setting
  • Task automation
  • Customized Notifications
  • Assign Collaborators
  • @Mentions
  • Team document repository
  • Email integration with tracking (clicks & opens)
  • Bulk Emailing
  • Unlimited Email Templates
  • Email Personalization Tags
  • Email Sentiment Analysis
  • Text messaging (SMS)
  • Call tracking and recording
  • Click to dial (additional rates apply)
  • Call Scripts
  • Automated Power Dialer
  • Offline Mobile Access
  • Geolocation
  • Visit tracking and GeoVerification
  • Smart Lists
  • Smart List Templates
  • Required Fields
  • 'Editable by Admin Only' Data Fields
  • Connect to Zendesk Support
  • Public apps and integrations
  • Single Sign-On (SSO)
  • Lead Capture Form
  • Data Exports
  • Role-Based Permissions
  • Mailchimp Integration
  • Zapier integration
  • Core API
  • Pre-Built Code Libraries
  • Hubspot Integration
  • Firehose API
  • Sync API
  • Search API
  • Public apps and integrations
  • Private apps
  • Customizable sales dashboards
  • Sales Forecasting
  • Goals Tracking
  • Advanced Call Analytics
  • Activity Reports
  • Rep performance dashboard
  • Advanced Sales Insight Reports
  • Success Insight Reports
Professional (Sales Suite)
$95 /User/Month

Best for growing teams

Features

  • Number of sales pipelines: 1
  • Offline mobile access and geolocation
  • Customizable sales dashboards
  • Bulk emailing and templates
  • Private custom apps and integrations
  • Unlimited chats, triggers, and departments
  • Widget customization
  • Public and private apps
  • Operating hours
  • Chat and agent reports
  • Conversion tracking
  • Email sequences : Up to 300 active enrollments / seat
  • Sequence reporting
  • Enrichment credits per user, per month : 3,500
  • Prospecting credits per user, per month : 150
  • Company phone number
  • Click to dial (adt'l rates apply)
  • Call tracking and recording
  • Text messaging (SMS)
  • Advanced call analytics
Enterprise (Sales Suite)
$149 /User/Month

Best for advanced organizations

Features

  • Number of sales pipelines: 2
  • Offline mobile access and geolocation
  • Customizable sales dashboards
  • Bulk emailing and templates
  • Private custom apps and integrations
  • Product and price book
  • Companies hierarchy
  • Historical sales exports
  • Role based permissions
  • Lead and deal scoring
  • Task automation
  • Unlimited chats, triggers, and departments
  • Widget customization
  • Public and private apps
  • Operating hours
  • Chat and agent reports
  • Conversion tracking
  • Widget unbranding
  • Real-time dashboards
  • Web SDK
  • Skills-based routing
  • Email sequences : Unlimited active enrollments / seat
  • Sequence reporting
  • Enrichment credits per user, per month : 10,000
  • Prospecting credits per user, per month : 300
  • Company phone number
  • Direct dial phone number on records
  • Company technology stack
  • Click to dial (adt'l rates apply)
  • Call tracking and recording
  • Text messaging (SMS)
  • Advanced call analytics
  • Call scripts
  • Automated power dialer
  • Activity reports
View Price Page

SCREENSHOTS

Microsoft Dynamics 365 for Sales Screenshots
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Zendesk Sell Screenshots
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INTEGRATIONS

    NA
  • WordPress
  • Joomla
  • Drupal
  • Hootsuite
  • MailChimp
  • SAP Business One
  • Zoho CRM
  • LiveChat
  • Infusionsoft by Keap
  • Zapier
  • Shopify
  • Capsule
  • ClickDesk
  • Agile CRM
  • Freshbooks
  • Podio

ALTERNATIVES

Top alternatives to Microsoft Dynamics 365 for Sales

Zoho CRM
Salesforce
SugarCRM
Insightly
bpm’online CRM

Top alternatives to Zendesk Sell

Salesforce
HubSpot CRM
Zoho CRM
Freshworks CRM
Pipedrive