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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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| Description | mHelpDesk is a comprehensive field service management software that enables businesses to speed up their repetitive, slow and manual processes. The software’s automation capabilities regarding customer contact, appointment scheduling, bill generation and invoice structuring makes business processes a lot easier. It also helps users to manage leads, create estimates and send them directly to customers via email. Moreover, with an end-to-end job management feature, users find it easy to integrate field workers, dispatchers, schedules, custom forms and billing systems in one place and keep them organised. Also, to improve customer engagement rates, mHelpDesk provides users with appropriate lead and job details in real-time, allowing them to pull up customer data, wherever and whenever required. For billing and payments, the software enables field technicians to record their materials and time, which can be easily converted into an invoice. Detailed staff productivity reports allow businesses to get a real-time view of their working technicians. Read more | ServiceMax is a leading asset-centric field service management software which helps companies in maximising the performance of individual assets and differentiate their services. The software offers a 360-degree view of individual assets enabling companies to enhance innovation with every product release, maximize renewals and attach rates of individual contracts. Further, enterprises also get access to contract and warranty management solution to avoid revenue leakage and enhance the growth of their service revenue in an efficient manner. It also ensures commitments of SLA are met on time and eliminate revenue losses, caused by unwarranted free work. The solution helps in the maintenance of optimal inventory listing, improvement of contract margins with renovated parts and in automating return activities. With ServiceMax’s contractor management feature, users can share information with their partners in a secured manner and also get to monitor the services undertaken by their individual partners as well. Businesses around the world are moving to ServiceMax to maintain higher productivity, higher revenue, a better user experience, safer business communications and better performance. Read more |
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| SW Score & Breakdown |
92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
| SaaSworthy Awards | # 10 Fastest Growing # 3 Most Popular | # 5 Fastest Growing # 6 Most Popular |
| Total Features |
7 Features
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8 Features
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| Common Features for All |
Analytics (Workforce)
Billing and Invoicing
Claims Management
Compliance Management
Digital Signature
Document Management
Inventory Management
Job Scheduling
Real-time Job Tracking
Reporting
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Analytics (Workforce)
Billing and Invoicing
Claims Management
Compliance Management
Digital Signature
Document Management
Inventory Management
Job Scheduling
Real-time Job Tracking
Reporting
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| Review Summary |
Users praise mHelpDesk's user-friendly interface, ease of use, and helpful customer support. They also appreciate its comprehensive features, including customizable reports and templates, automated scheduling, and robust asset management capabilities. Additionally, users find mHelpDesk's mobile app convenient for managing work orders and tracking technician locations in real-time. However, some users have reported occasional glitches and limited customization options, suggesting the need for further improvements in the software's stability and flexibility. |
Not Available
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| Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
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Pricing Plans
Monthly Plans
Annual Plans
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mHelpDesk Custom |
ServiceMax Custom |
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View Detailed Pricing
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View Detailed Pricing
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| Screenshots | Not Available |
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| Videos |
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| Company Details | Located in: Fairfax, Virginia Founded in: 2009 | Located in: Pleasanton, California |
| Contact Details |
888-558-6275 https://www.mhelpdesk.com/ |
+1 800 756 4960 https://www.servicemax.com/ |
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