Home/Field Service Management Software/mHelpDesk vs Service FusionUpdated on: March 29, 2024

Compare mHelpDesk vs Service Fusion

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91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
94% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

mHelpDesk is a comprehensive field service management software that enables businesses to speed up their repetitive, slow and manual processes. The software’s automation capabilities regarding customer contact, appointment scheduling, bill generation and invoice structuring makes business processes a lot easier. It also helps users to manage leads, create estimates and send them directly to customers via email. Moreover, with an end-to-end job management feature, users find it easy to integrate field workers, dispatchers, schedules, custom forms and billing systems in one place and keep them organised. Also, to improve customer engagement rates, mHelpDesk provides users with appropriate lead and job details in real-time, allowing them to pull up customer data, wherever and whenever required. For billing and payments, the software enables field technicians to record their materials and time, which can be easily converted into an invoice. Detailed staff productivity reports allow businesses to get a real-time view of their working technicians. ..show more

Service Fusion is an all-in-one field service management software, ideally suited to small and medium sized field service management companies. It enables the users to get a hold over the competitors in the market by providing estimating and job managing tools, enabling easier billing and scheduling processes, and automating text and voice notifications. With Service Fusion, you can generate and manage invoices and bills, enable digital signatures, and handle job scheduling. It provides smart tools and features for real time job tracking, and reporting along with providing detailed analytics of the workforce. It further enables management of documents, inventory and attendance. The software enables streamlining of your entire workflow by migration of customer records into digitized formats. With Service Fusion, users get a centralized system to operate and manage all of their tasks all while gaining full visibility across various business operations. The cherry on top is that you can use the software from anywhere in the world. The software offers a free demo version to try and test its features before making the purchase along with a variety of premium plans to fit every type of requirement. ..show more

Features

Analytics (Workforce) Helps you track and analyse the performance of the workforce

Attendance Management Helps to manage employee attendance or workforce presence in the workplace to reduce employee downtime

Billing and Invoicing This feature helps in issuing and handling the invoice and bills.

Claims Management Helps to organize and keeping track of insurance claims and as such claims made by patients.

Compliance Management Helps in making an assessment of risks, ensures policy comprehension and that policies/procedures are being followed

Digital Signature A facility to capture digital signature in a secure format

Document Management Ability to store and manage various information and documents in electronic format.

Inventory Management Helps in recording inventory to optimize and fulfill the requirement.

Job Scheduling Helps in allocating jobs to the right person at the right time

Offline Reporting Helps you to save the data offline and synchronize as soon the device connects to the internet

Real-time Job Tracking Allows you to view your workforce in real time and improve strategy

Reporting Sends instant status reports about the task with customer feedback

Route Optimization Determines the cost efficient route to perform the order

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Fairfax, Virginia / 888-558-6275

Suite, Texas

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

mHelpDesk
Custom

Features

  • Work Orders
  • Scheduling
  • Estimates
  • Invoices
  • Payment Processing
  • Lead Management
  • Inventory Management
  • Equipment Tracking
  • Team Management
  • Maps and Geo Tracking
  • Custom Reporting
  • QuickBooks Integration
View Price Page
Starter
$125 /Month

Unlimited user.

Features

  • Customer Management
  • Estimates & Jobs
  • Scheduling & Dispatching
  • QuickBooks Integration
  • Invoicing
  • Payment Processing
  • Project Management
  • Reporting
  • Text Messaging Alerts
  • Estimate Optionit setup

Plus
$186 /Month

Unlimited user.

Features

  • Customer Management
  • Estimate & Jobs
  • Scheduling & Dispatching
  • QuickBooks Integration
  • Invoicing
  • Payment Processing
  • Project Management
  • Reporting
  • Text Messaging Alerts
  • Estimate Options
  • Job Photo Uploads
  • Inventory Management
  • Job Costing
  • Integrated Voice & Text
PRO
$339 /Month

Unlimited user.

Features

  • Plus features, plus
  • Customer Management
  • Estimate & Jobs
  • Scheduling & Dispatching
  • QuickBooks Integration
  • Invoicing
  • Payment Processing
  • Project Management
  • Reporting
  • Text Messaging Alerts
  • Estimate Options
  • Job Photo Uploads
  • Inventory Management
  • Job Costing
  • Integrated Voice & Text
  • Open API Integration
  • Custom Documents
  • eSign Documents
  • Customer Web Portal
  • Progress Billing & Recurring Invoicing
View Price Page

SCREENSHOTS

mHelpDesk Screenshots
Service Fusion Screenshots
View 1 screenshot(s)

INTEGRATIONS

  • WordPress
  • PayPal
  • Google Analytics
  • Quickbooks
  • MailChimp
  • Quickbooks

ALTERNATIVES

Top alternatives to mHelpDesk

Jobber
Jobber
Quickbooks
Quickbooks
ServiceTitan
ServiceTitan
Housecall Pro
Housecall Pro
FieldPulse
FieldPulse

Top alternatives to Service Fusion

Jobber
Jobber
Housecall Pro
Housecall Pro
ServiceTitan
ServiceTitan
FieldPulse
FieldPulse
ServiceM8
ServiceM8