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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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| Description | mHelpDesk is a comprehensive field service management software that enables businesses to speed up their repetitive, slow and manual processes. The software’s automation capabilities regarding customer contact, appointment scheduling, bill generation and invoice structuring makes business processes a lot easier. It also helps users to manage leads, create estimates and send them directly to customers via email. Moreover, with an end-to-end job management feature, users find it easy to integrate field workers, dispatchers, schedules, custom forms and billing systems in one place and keep them organised. Also, to improve customer engagement rates, mHelpDesk provides users with appropriate lead and job details in real-time, allowing them to pull up customer data, wherever and whenever required. For billing and payments, the software enables field technicians to record their materials and time, which can be easily converted into an invoice. Detailed staff productivity reports allow businesses to get a real-time view of their working technicians. Read more | OctopusPro is a management platform for field service through which users can easily manage their mobile workforce. Users can take control of their teams, use the tool for any mobile service industry, or even manage client assets that they are accountable for. Businesses that can use the tool include gardening, mowing, locksmiths, pool care, plumbing, car detailing, security, painting, and even real estate agents and builders. With the Lead Management tool, businesses can capture digital leads and boost conversion rates with features such as lead filtering, qualification, distribution, nurturing, automation and reporting. And with advanced Fleet and Workforce Management, managers can overlook the bookings and invoices of their mobile workforce right through the app. Other handy tools on the platform include Booking and Scheduling Management, Invoicing and Quoting, Live Reporting of advanced sales, payment, customer and contractor reports, Integrated Accounting, Built-In CRM & Complaint Management, self-service features for customers. Read more |
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| SW Score & Breakdown |
92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
| SaaSworthy Awards | # 10 Fastest Growing # 3 Most Popular |
Not Available
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| Total Features |
7 Features
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10 Features
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| Common Features for All |
Analytics (Workforce)
Attendance Management
Billing and Invoicing
Claims Management
Digital Signature
Document Management
Inventory Management
Job Scheduling
Offline Reporting
Real-time Job Tracking
Reporting
Route Optimization
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Analytics (Workforce)
Attendance Management
Billing and Invoicing
Claims Management
Digital Signature
Document Management
Inventory Management
Job Scheduling
Offline Reporting
Real-time Job Tracking
Reporting
Route Optimization
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| Review Summary |
Users praise mHelpDesk's user-friendly interface, ease of use, and helpful customer support. They also appreciate its comprehensive features, including customizable reports and templates, automated scheduling, and robust asset management capabilities. Additionally, users find mHelpDesk's mobile app convenient for managing work orders and tracking technician locations in real-time. However, some users have reported occasional glitches and limited customization options, suggesting the need for further improvements in the software's stability and flexibility. |
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| Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
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Pricing Plans
Monthly Plans
Annual Plans
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mHelpDesk Custom |
Starter $10.00 $12.00 per month Established $5.00 $6.00 per user / month Corporate Custom |
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View Detailed Pricing
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View Detailed Pricing
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| Screenshots | Not Available |
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| Company Details | Located in: Fairfax, Virginia Founded in: 2009 | Located in: Sydney, Australia |
| Contact Details |
888-558-6275 https://www.mhelpdesk.com/ |
+61 2 8880 7845 https://www.octopuspro.com/ |
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