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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

mHelpDesk logo
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93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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Overview

Description mHelpDesk is a comprehensive field service management software that enables businesses to speed up their repetitive, slow and manual processes. The software’s automation capabilities regarding customer contact, appointment scheduling, bill generation and invoice structuring makes business processes a lot easier. It also helps users to manage leads, create estimates and send them directly to customers via email. Moreover, with an end-to-end job management feature, users find it easy to integrate field workers, dispatchers, schedules, custom forms and billing systems in one place and keep them organised. Also, to improve customer engagement rates, mHelpDesk provides users with appropriate lead and job details in real-time, allowing them to pull up customer data, wherever and whenever required. For billing and payments, the software enables field technicians to record their materials and time, which can be easily converted into an invoice. Detailed staff productivity reports allow businesses to get a real-time view of their working technicians. Read more Busy busy is a comprehensive time tracking app that helps construction companies keep track of their employee's working hours. As a GPS-enabled time clock app, it helps companies gain a detailed overview of employee work locations and take immediate actions accordingly. The app can also be used to track what equipment the construction crew is using and what project they are working on. With busybusy, construction companies can monitor employees' active hours with a simple clock in and clock out feature. Also, real-time integration facilities with external project management and accounting solutions such as QuickBook, Foundation, Sage, Microsoft Dynamics, Paychex, etc facilitates seamless business. It even offers complete visibility to individual businesses into every ongoing project with job costing, payroll data, equipment tracking, and more attached. busy busy can also be used to monitor project-wise budgets with the help of accurate time cards and equipment data that is uploaded within the same. Moreover, the software also works in offline mode, enabling seamless time cards and equipment tracking without internet services. Read more
Pricing Options
  • Free Trial Available
  • mHelpDesk Offers Custom plan.
  • Free Trial Not Available
  • Starts at $9.99. Offers Free-forever plan.
SW Score & Breakdown

92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    84%
  • Reviews
    88%
  • Momentum
    63%
  • Popularity
    88%

93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    93%
  • Reviews
    82%
  • Momentum
    60%
  • Popularity
    82%
SaaSworthy Awards # 10 Fastest Growing # 3 Most Popular
Not Available

Features

Total Features
7 Features
10 Features
Common Features for All
    Analytics (Workforce) Helps you track and analyse the performance of the workforce
    Attendance Management Helps to manage employee attendance or workforce presence in the workplace to reduce employee downtime
    Billing and Invoicing This feature helps in issuing and handling the invoice and bills.
    Claims Management Helps to organize and keeping track of insurance claims and as such claims made by patients.
    Digital Signature A facility to capture digital signature in a secure format
    Document Management Ability to store and manage various information and documents in electronic format.
    Inventory Management Helps in recording inventory to optimize and fulfill the requirement.
    Job Scheduling Helps in allocating jobs to the right person at the right time
    Offline Reporting Helps you to save the data offline and synchronize as soon the device connects to the internet
    Real-time Job Tracking Allows you to view your workforce in real time and improve strategy
    Reporting Sends instant status reports about the task with customer feedback
    Route Optimization Determines the cost efficient route to perform the order
  • + 4 More - Show Less
    • Analytics (Workforce) Helps you track and analyse the performance of the workforce
      Attendance Management Helps to manage employee attendance or workforce presence in the workplace to reduce employee downtime
      Billing and Invoicing This feature helps in issuing and handling the invoice and bills.
      Claims Management Helps to organize and keeping track of insurance claims and as such claims made by patients.
      Digital Signature A facility to capture digital signature in a secure format
      Document Management Ability to store and manage various information and documents in electronic format.
      Inventory Management Helps in recording inventory to optimize and fulfill the requirement.
      Job Scheduling Helps in allocating jobs to the right person at the right time
      Offline Reporting Helps you to save the data offline and synchronize as soon the device connects to the internet
      Real-time Job Tracking Allows you to view your workforce in real time and improve strategy
      Reporting Sends instant status reports about the task with customer feedback
      Route Optimization Determines the cost efficient route to perform the order
  • + 7 More - Show Less
  • Technical Details

    Organization Types Supported
    • Individuals
    • Large Enterprises
    • Medium Business
    • Small Business
    • Individuals
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    Modes of Support
    • Business Hours
    • Online
    • Business Hours
    • Online
    API Support
    • Available
    • Available

    Reviews & Ratings

    User Rating
    4.3/5 327 user ratings
    4.6/5 100 user ratings
    Ratings Distribution
    • Excellent

      59.1%
    • Very Good

      24.1%
    • Average

      7.2%
    • Poor

      3.4%
    • Terrible

      6.2%
    • Excellent

      69.2%
    • Very Good

      25.7%
    • Average

      4.7%
    • Poor

      0.5%
    • Terrible

      0%
    Review Summary

    Users praise mHelpDesk's user-friendly interface, ease of use, and helpful customer support. They also appreciate its comprehensive features, including customizable reports and templates, automated scheduling, and robust asset management capabilities. Additionally, users find mHelpDesk's mobile app convenient for managing work orders and tracking technician locations in real-time. However, some users have reported occasional glitches and limited customization options, suggesting the need for further improvements in the software's stability and flexibility.

    BusyBusy is a project management tool praised by users for its user-friendly interface, customizable features, and excellent customer support. It offers robust task management capabilities, allowing users to set priorities, track progress, and collaborate efficiently. BusyBusy's intuitive design and comprehensive features make it suitable for various industries, including marketing, sales, and software development. Additionally, its mobile app and integration options further enhance its usability and flexibility. However, some users have expressed concerns regarding occasional technical issues and the need for more advanced reporting functionalities.

      Read All User Reviews Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Available
    • mHelpDesk Offers Custom plan.
    • Free Trial Not Available
    • Starts at $9.99. Offers Free-forever plan.
    Pricing Plans
    Monthly Plans Annual Plans

    mHelpDesk Custom

    Free Free

    Pro $9.99 $11.99 per user / month

     
    View Detailed Pricing
    View Detailed Pricing

    Screenshots & Videos

    Videos Video Thumbnail
    + 2 More
    Video Thumbnail
    + 1 More

    Vendor information

    Company Details Located in: Fairfax, Virginia Founded in: 2009 Located in: St George, Utah Founded in: 2010
    Contact Details

    888-558-6275

    https://www.mhelpdesk.com/

    +1 435-414-8598

    https://busybusy.com/

    Social Media Handles

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