MeaningCloud vs Cx Moments Comparison

Remove All ADD PRODUCT MeaningCloud Cx Moments	78% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove MeaningCloud Text Mining Software (4 Ratings)	72% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Cx Moments Text Mining Software (11 Ratings)
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ADD PRODUCT	78% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove MeaningCloud Text Mining Software (4 Ratings)	72% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Cx Moments Text Mining Software (11 Ratings)
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Overview

Summary

MeaningCloud is a text mining and analytics solution that enables users to easily decode the meaning of any kind of unstructured content, that might include articles, social conversions, documents and more. The software helps to analyze all the unstructured customer feedback from any communication channel like call centre, email, surveys, social media and use them as the voice of customer analysis. The application allows data analysts to use their Excel add-in to analyze their surveys, comments, and tweets directly from their favorite spreadsheets. Developers, on the other hand, can use the inbuilt cloud APIs of the software to add semantic analysis abilities to their applications, using the services, plug-ins, and SDKs provided. With the software, content publishing and monetization has become a lot easier. It allows users to customize the system by using the graphic interfaces offered by the software. MeaningCloud comes with a friendly user interface, which allows users to integrate the software without coding through the in-house plug-ins provided by them. It is a complete cloud-based software and is completely scalable. The software also supports multiple languages. ..show more

Cx Moments AI tags tickets better and faster than your agents, no matter how complex and granular your categorization needs to be. Reduce friction. Scale your support at peak times. Detect self-service opportunities. Track customer feedback. Detect problems with new products. Check that old issues are resolved. Detect issues with new promotions. Alert in real-time on faulty processes generating extra costs. In one click, see what contact drivers are trending up and need special attention. Discover what areas your agents struggle the most with, and may need training on. ..show more

Features

Audience Analysis Allows to monitor customer feedbacks in real-time
Built-in Library Gives instant access to past customer conversations that is stored in library
Competitive Analysis Monitors activities of competitive products and services
Document Classification Classifies structured and unstructured document based on analysis
Geospatial Analysis Integrates with geospatial tool to gather information based on geographical locations
Import-Export Option Allows import/export of data as PDF,PNG,HTML files
Multi-language Support Available in multiple languages to support global customers
Predictive Analysis Predicts customer behaviour and emerging trends based on real-time conversations
Segmentation Groups and segregates audiences based on defined criteria
Sentiment Analysis Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments.

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

Union, New Jersey

Dublin, Ireland

API

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	Free Free Features Requests / month 20,000 Requests / second 2 Support : Free Public APIs Premium APIs Customization Tools Classification models 1 Categories per model 10 Dictionaries 1 Entries per dictionary 100 Sentiment models 1 Entries per model 30 Integrations Start-Up $99 /Month Features Requests / month 120,000 Requests / second 5 Support : Standard Public APIs Premium APIs Customization Tools Classification models 1 Categories per model 50 Dictionaries 1 Entries per dictionary 1000 Sentiment models 1 Entries per model 50 Integrations Professional $399 /Month Features Requests / month 700,000 Requests / second 10 Support : Standard Public APIs Premium APIs Customization Tools Classification models 2 Categories per model 100 Dictionaries 1 Entries per dictionary 3000 Sentiment models 2 Entries per model 300 Integrations Business $999 /Month Features Requests / month 4,200,000 Requests / second 15 Support : Standard Public APIs Premium APIs Customization Tools Classification models 3 Categories per model 200 Dictionaries 1 Entries per dictionary 5000 Sentiment models 3 Entries per model 600 Integrations Enterprise Custom Features Requests / month Custom Requests / second Custom Support: Custom Public APIs Premium APIs Customization Tools Classification models Custom Categories per model Custom Dictionaries Custom Entries per dictionary Custom Sentiment models Custom Entries per model Custom Integrations Vertical packs Custom-made APIs Custom-made resources Other languages View Price Page	Starter Plan $299 /Year Features Volume of customer interactions: Up to 10,000/month Pre-configured dashboard: Basic Self-service AI-assist topics: Unlimited Sentiment Analysis Configurable reporting History of customer support interactions: Up to 12 months Helpdesk Support metrics and status: Standard metrics Number of users: 1 Number of data sources: 1 data source Data retention policy: Cx Moments Standard Enterprise Plan $599 /Year Features Volume of customer interactions: Up to 20,000/month Pre-configured dashboard: Basic Self-service AI-assist topics: Unlimited Sentiment Analysis Configurable reporting History of customer support interactions: Up to 12 months Helpdesk Support metrics and status: Standard metrics Number of users: Up to 10 Number of data sources: Up to 2 data sources Helpdesk tagging: Zendesk Support & Freshdesk Data retention policy: Cx Moments Standard Corporate Plan Custom Features Volume of customer interactions: Unlimited Pre-configured dashboard: Unlimited Self-service AI-assist topics: Unlimited Sentiment Analysis Configurable reporting History of customer support interactions: Up to 24 months Helpdesk Support metrics and status: Any custom metrics available Number of users: Unlimited Number of data sources: Unlimited Helpdesk tagging: As enabled by Helpdesk's API AI+ topics Multi-lingual support SSO integration VPC and On-Prem deployment Custom data source integrations BI Integration Data retention policy: Customizable View Price Page

Compare MeaningCloud vs Cx Moments

MeaningCloud

Cx Moments

Overview

Features

TECHNICAL DETAILS

Pricing

SCREENSHOTS

INTEGRATIONS

ALTERNATIVES