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88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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| Description | Mantis Bug Tracker or MantisBT is an open source issue tracker that allows convenient project management and effective team collaboration. Issue related updates get notified to every team member via regular notifications or emails. Also, a role-based appointment facility enables seamless division of tasks between multiple team members. Thus ensuring maximum efficiency on their part. MantisBT’s interface is an interactive one and, of course, customisable at the same time. The platform has continued to remain a popular issue tracker since its launch date and, of course, for justified reasons. Further, effortless navigation, immense power, multi-OS compatibility and a plethora of business-relevant features make this open-source platform an extremely useful area to indulge in. MantisBT, also comes equipped with an elaborative list of plugins for the users to gain access, which goes as agileMantis, announce, EasyEnter, Gauge Support, Google Analytics, highlightcode and more. Also, for those who want to experience MantisBT as a service, MantisHub assures seamless data migration, guided support, exclusive add-ons and more. Read more | osTicket is an open-source helpdesk management software solution that offers both IT asset management and ticket management within the same head. The software is most suited for small and medium-sized enterprise customers. It offers a built-in portal for customers to submit their tickets and track the request status. The auto-assign option helps in automatically routing incoming tickets to the most appropriate departments and members according to their descriptions. On successful submission of tickets, an automated email response is sent out to the customers to keep them posted about the latest update on the queries/issues. osTicket also offers an interactive dashboard and different reporting modules that allow teams to prepare customized reports. The data-rich reports are crucial for the IT department and can be used to gain complete insight into the helpdesk operations like ticket handling procedures, and staffing levels. Additional features such as powerful ticket filter, help topics library ticket locking mechanism to avoid dual response, etc. make os Ticket a complete helpdesk package for enterprises. Read more |
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| SW Score & Breakdown |
88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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| SaaSworthy Awards |
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# 9 Most Popular # 5 Fastest Growing |
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Users generally find the software easy to use and customizable. It is praised for its issue tracking, project management, and reporting capabilities. Many reviewers appreciate the open-source nature of the software, which allows for customization and integration with other tools. However, some users have reported occasional bugs and glitches, and a few have found the interface to be outdated. Overall, MantisBT is a popular choice for small and medium-sized businesses looking for a comprehensive and affordable project management solution. |
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| Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
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MantisBT Custom |
Open Source Free Cloud Hosted $12.00 $12.00 per user / month Virtual Appliance Custom |
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View Detailed Pricing
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Jira Service Desk
4.2 Based on 1397 Ratings |
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| Company Details |
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Located in: Alexandria, Louisiana Founded in: 2015 |
| Contact Details |
Not available https://www.mantisbt.org/ |
+1 318-290-3674 https://osticket.com/ |
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