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Service desk plus
Custom
Full-stack ITSM
- Incident management
- Asset management
- Project management
- Problem management
- CMDB
- Service catalog
- Change management
- Enterprise service management
- IT release management
Self-Service
- Self-service portal
- Live chat
- Knowledge base
- Customized domains
- Native mobile apps
- Zoho Cliq
- Active directory user self-service
- Help desk mobile apps
Automation
- Business rules
- Tech auto-assign
- Smart notifications
- SLAs and escalations
- Preventive maintenance tasks
- Email to ticket
- Request life cycle
- Visual change workflows
- Data archiving
- Problem life cycle
- Kanban view
Customizations
- Fine-grained authorizations
- Multi-site support
- Service desk scheduler
- Custom request templates
- Custom actions
- Unrestricted programmability
- Provisioning app
Asset Management
- IT asset discovery
- IT asset tracking
- Software asset management
- Software license management
- Asset loan
- UEM remote access plus add-on
- Purchase and contracts
- Inventory catalog
- Unified agent for asset discovery
- Asset replenishment
- Consumables handling
- Native IT integrations
- Endpoint management
- Applications monitoring
- Active directory user self-service
- Active directory management
- Privileged access management
- Advanced analytics
- Network monitoring management
- 360 ITSM
- Zia for ITSM
- Cloud-based performance monitoring
Business Integrations
- Microsoft Outlook add-in
- Office 365 actionable messages
- Office 365 calender
- Jira Service desk APIs
- Microsoft teams
- Team viewer
Industry solutions
- Higher education
- Government
- K-12
- Retail
- Hospitals
- For hotels and restaurants
- Enterprises
- NGO
Reports And Dashboards
- Native reporting
- Inventory reports
- Insightful reports
- Surveys and survey reports
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Suite Team
$69
/User/Month
Features
- Ticketing system
- Email, chat, voice, social messaging, and more
- Help center
- Standard bots
- Prebuilt analytics dashboards
- 1,000+ apps & integrations
- Pre-defined responses (macros)
- Custom business rules (triggers & automations)
- Online support from the Zendesk team
- Digital onboarding and adoption resources
Suite Growth
$115
/User/Month
Features
- Ticketing system
- Email, chat, voice, social messaging, and more
- Help center
- Standard bots
- Prebuilt analytics dashboards
- 1,000+ apps & integrations
- Pre-defined responses (macros)
- Custom business rules (triggers & automations)
- Online support from the Zendesk team
- Digital onboarding and adoption resources
- Multiple ticket forms
- Light Agents
- Service level agreements (SLA)
- Customer satisfaction ratings (CSAT)
- Multilingual support and content
- Self-service customer portal
- Business hours
Suite Professional
$149
/User/Month
Features
- Ticketing system
- Email, chat, voice, social messaging, and more
- Help center
- Standard bots
- Prebuilt analytics dashboards
- 1,000+ apps & integrations
- Pre-defined responses (macros)
- Custom business rules (triggers & automations)
- Online support from the Zendesk team
- Digital onboarding and adoption resources
- Multiple ticket forms
- Light Agents
- Service level agreements (SLA)
- Customer satisfaction ratings (CSAT)
- Multilingual support and content
- Self-service customer portal
- Business hours
- Custom and live analytics
- Side conversations
- Skills-based routing
- Integrated community forums
- Data location options
- HIPAA enabled
- Access to Sunshine Conversations
- Eligible for Advanced AI add-on
Suite Enterprise
Custom
Features:
- Ticketing system
- Email, chat, voice, social messaging, and more
- Help center
- Standard bots
- Prebuilt analytics dashboards
- 1,000+ apps & integrations
- Pre-defined responses (macros)
- Custom business rules (triggers & automations)
- Online support from the Zendesk team
- Digital onboarding and adoption resources
- Multiple ticket forms
- Light Agents
- Service level agreements (SLA)
- Customer satisfaction ratings (CSAT)
- Multilingual support and content
- Self-service customer portal
- Business hours
- Custom and live analytics
- Side conversations
- Skills-based routing
- Integrated community forums
- Data location options
- HIPAA enabled
- Access to Sunshine Conversations
- Eligible for Advanced AI add-on
- Eligible for Advanced Data Privacy and Protection add-on
- Sandbox
- AI-powered Content Cues
- Content blocks
- Custom agent roles
- Dynamic, Contextual workspaces
Suite Enterprise Plus
Custom
A comprehensive solution that meets all enterprise needs.
Features
- Optimize support and fine-tune change management with our most robust sandbox
- Scale your business with our highest API rate limits
- Protect your operations with enhanced disaster recovery
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