ManageEngine ServiceDesk Plus vs Kayako Comparison

Remove All ADD PRODUCT ManageEngine ServiceDesk Plus Kayako	Remove ManageEngine ServiceDesk Plus Enterprise Wiki Software (522 Ratings)	92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Kayako Help Desk Software (784 Ratings)
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ADD PRODUCT	Remove ManageEngine ServiceDesk Plus Enterprise Wiki Software (522 Ratings)	92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Kayako Help Desk Software (784 Ratings)
ADD PRODUCT	Visit Website	Start Free Trial

Overview

Summary

ManageEngine ServiceDesk Plus is a flexible and scalable help desk software that offers better visibility and central control.The software helps adding value to your IT help desk through effective integration with IT management apps.It smartly automates all your help desk activities and is capable to support extensive reporting. Codeless customization allows creative freedom and ensures better adaptation to suit your unique business requirements. The tool can be deployed on either cloud or on premises. The software is available in 3 variants like Standard, Professional and Enterprise level. Each of the forms come suitably equipped with help desk features. ..show more

Kayako is a help desk software as well as a CRM software for keeping both internal team and customers happy. You can monitor customer conversation and queries over any preferred social media channel and facilitates in personalizing customer service. It offers ecommerce support as well. This internal help desk software offers support in diverse arenas like IT, finance & HR. Kayako features live chat, help center ticket and email facilities. It further has the login only Help Center that helps users answer their own queries. It can automate workflow, has virtual forms to fetch the info it requires, offer canned response, generate reports, create user profile, can map customer journey etc. ..show more

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

Pleasanton, CA / +1 (888) 900-9646

Austin, Texas

API

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	Service desk plus Custom Full-stack ITSM Incident management Asset management Project management Problem management CMDB Service catalog Change management Enterprise service management IT release management Self-Service Self-service portal Live chat Knowledge base Customized domains Native mobile apps Zoho Cliq Active directory user self-service Help desk mobile apps Automation Business rules Tech auto-assign Smart notifications SLAs and escalations Preventive maintenance tasks Email to ticket Request life cycle Visual change workflows Data archiving Problem life cycle Kanban view Customizations Fine-grained authorizations Multi-site support Service desk scheduler Custom request templates Custom actions Unrestricted programmability Provisioning app Asset Management IT asset discovery IT asset tracking Software asset management Software license management Asset loan UEM remote access plus add-on Purchase and contracts Inventory catalog Unified agent for asset discovery Asset replenishment Consumables handling Native IT integrations Endpoint management Applications monitoring Active directory user self-service Active directory management Privileged access management Advanced analytics Network monitoring management 360 ITSM Zia for ITSM Cloud-based performance monitoring Business Integrations Microsoft Outlook add-in Office 365 actionable messages Office 365 calender Jira Service desk APIs Microsoft teams Team viewer Industry solutions Higher education Government K-12 Retail Hospitals For hotels and restaurants Enterprises NGO Reports And Dashboards Native reporting Inventory reports Insightful reports Surveys and survey reports View Price Page	Kayako Cloud Free Free collaborators Customer service cloud solution for larger teams and businesses (Minimum seat requirement: 5) Features Live chat, Facebook, Twitter and email Help center Basic performance reports SingleView™ Agents log in with Google Standard support plan Workflow automations: assign tickets to agents Advanced reporting Multiple brands, multiple languages Time-saving macro powered responses Custom fields for capturing critical information Slack integration 700+ Zapier integrations Organization Profiles for Agents Agent collision prevention Advanced workflow customization Internal help center and knowledge base Custom forms for help center Customer access to every ticket from their organization Custom security policies Custom roles and permissions Salesforce integration Custom performance reports Help center advanced layout and design options Classic On-Prem Custom Customer service cloud software for small and growing teams (Minimum seat requirement: 10) Features Live chat and email Help center & Support portal Customizable PHP source code VOIP Phone / Click to call Advanced Reporting with Kayako Query Language (KQL) Automation (SLAs, Macros, Workflows) Multiple brands, multiple languages REST APIs View Price Page