Home/Service Desk Software/ManageEngine ServiceDesk Plus vs Ivanti Service ManagerUpdated on: January 30, 2023

Compare ManageEngine ServiceDesk Plus vs Ivanti Service Manager

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Overview

Summary

ManageEngine ServiceDesk Plus is a flexible and scalable help desk software that offers better visibility and central control.The software helps adding value to your IT help desk through effective integration with IT management apps.It smartly automates all your help desk activities and is capable to support extensive reporting. Codeless customization allows creative freedom and ensures better adaptation to suit your unique business requirements. The tool can be deployed on either cloud or on premises. The software is available in 3 variants like Standard, Professional and Enterprise level. Each of the forms come suitably equipped with help desk features. ..show more

Ivanti Service Manager is a flexible and cloud-optimized ITSM solution that helps organizations automate their business workflows besides modernizing service deliveries and beyond. The software makes business more compliant, efficient and secure by eliminating costly manual methods. Enterprises can deploy the platform to get sorted regarding support ticket modules, help desk management facilities and advanced ITIL service management processes. The Help Desk module within the platform, presents a user-friendly incident management system, making IT more effective and users more productive in real. The software turns out to be an ultimate service monitoring solution with options like Release, Availability, Event, Service Level, Project & Portfolio Management along with financial management. Also, a Hyper-Automation platform within Ivanti Service Manager known as Ivanti Neurons, empowers businesses to Self-Secure, Self-Heal, and Self-Service from Cloud to Edge, while dealing with rapid enhancements and complexities. Drag & Drop enabled workflow, Voice automation facility, multi-channel self-service option are some of the other salient features. ..show more

Freshservice is a complete and highly efficient project management software that facilitates crafting a professional-grade project right from the grassroots-level. Real-time project dashboard allows easy tracking, monitoring and assessing all the project phases as it progresses. The tracking indicator also keeps the team alert against the deadline. The software allows impressive collaboration, where team members can add comments on any given project. Better project status visibility is possible with Fresh Service. It comes equipped with many useful project management features. The software, besides IT project management, also can help in ITSM and IT asset management as well. ..show more

InvGate Service Desk is an advanced help desk, ITSM and ticketing software that helps companies to deliver exceptional service. The software provides service teams with an advanced ticketing solution that includes ITIL-ready functionalities and workflow automation. With its analytics, InvGate Service Desk provides a clear view of the service desk. Users can customize their dashboards to enable more transparency on the workflows of their service desk and take appropriate action whenever needed. InvGate Service Desk’s ticketing solution makes the work of agents easier. It allows them to focus on what’s important by streamlining work according to priority, urgency and SLA. the software also helps agents avoid bottlenecks by highlighting the actions solvable within a click. InvGate Service Desk makes the work easier with its automation processes. With its visual engine, users can create automated workflows and manage requests they get across the company. The software can be integrated with CMDB through which service teams can get an overview of the hardware and software, along with accurate insights into each incident. ..show more

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Pleasanton, CA / +1 (888) 900-9646

South Jordan, UT / +1 888-253-6201

San Mateo, California / +1 (866) 832-3090

San Francisco, California / +1 877-602-0800

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Service desk plus
Custom

Full-stack ITSM

  • Incident management
  • Asset management
  • Project management
  • Problem management
  • CMDB
  • Service catalog
  • Change management
  • Enterprise service management
  • IT release management

Self-Service

  • Self-service portal
  • Live chat
  • Knowledge base
  • Customized domains
  • Native mobile apps
  • Zoho Cliq
  • Active directory user self-service
  • Help desk mobile apps

Automation

  • Business rules
  • Tech auto-assign
  • Smart notifications
  • SLAs and escalations
  • Preventive maintenance tasks
  • Email to ticket
  • Request life cycle
  • Visual change workflows
  • Data archiving
  • Problem life cycle
  • Kanban view

Customizations

  • Fine-grained authorizations
  • Multi-site support
  • Service desk scheduler
  • Custom request templates
  • Custom actions
  • Unrestricted programmability
  • Provisioning app

Asset Management

  • IT asset discovery
  • IT asset tracking
  • Software asset management
  • Software license management
  • Asset loan
  • UEM remote access plus add-on
  • Purchase and contracts
  • Inventory catalog
  • Unified agent for asset discovery
  • Asset replenishment
  • Consumables handling
  • Native IT integrations
  • Endpoint management
  • Applications monitoring
  • Active directory user self-service
  • Active directory management
  • Privileged access management
  • Advanced analytics
  • Network monitoring management
  • 360 ITSM
  • Zia for ITSM
  • Cloud-based performance monitoring

Business Integrations

  • Microsoft Outlook add-in
  • Office 365 actionable messages
  • Office 365 calender
  • Jira Service desk APIs
  • Microsoft teams
  • Team viewer

Industry solutions

  • Higher education
  • Government
  • K-12
  • Retail
  • Hospitals
  • For hotels and restaurants
  • Enterprises
  • NGO

Reports And Dashboards

  • Native reporting
  • Inventory reports
  • Insightful reports
  • Surveys and survey reports
View Price Page
Ivanti Service Manager
Custom

Features

  • Dashboards & Reporting
  • Incident Management
  • Knowledge Management
  • Mobile
  • Self Service
  • Service Catalog
  • Survey
  • Voice Automation (optional add-on)
  • Workflow Automation
  • Change Management
  • CMDB
  • Configuration Management
  • Problem Management
  • Service Level Management
  • Availability Management
  • Event Management
  • Financial Management
  • Portfolio & Project Management
  • Release Management
View Price Page
Starter
$29 /User/Month

For getting started

Features

  • Incident Management
  • Knowledge Base
  • Self Service Portal
  • SLA Management
  • Workflow Automator
  • Orchestration
  • Multiple Portal Languages
  • Custom SSL
  • Marketplace Apps
  • Mobile Apps
  • 1000 Orchestration transactions/mo/account
Growth
$59 /User/Month

For growing businesses

Features

  • Includes features of Starter plan, plus
  • Service Catalog
  • Asset Management
  • Purchase Order Management
  • Employee Onboarding
  • Portal Customization
  • MSP Mode
  • Multiple SLAs
  • Approval Workflows
  • Business Rules
  • Cloud Management
  • 2000 Orchestration transactions/mo/account
Pro
$109 /User/Month

ITSM + ITOM + Project Management for large organizations

Features

  • Includes features of Growth plan, plus
  • Problem Management
  • Change Management
  • Release Management
  • Project Management
  • SaaS Management (Add-on)
  • Software License Management
  • Contract Management
  • Alert Management
  • Analytics Pro
  • Access Controls Pro
  • Team Dashboards
  • IP Range Restrictions
  • 5000 Orchestration transactions/mo/account
Enterprise
$129 /User/Month

Service management solution for enterprises

Features

  • Freddy Virtual Agent on MS Teams and Slack with 2000 suggestions/mo/account (BETA)
  • Freddy Agent Assist (BETA)
  • Sandbox
  • Audit Logs
  • 20,000 Orchestration transactions/mo/account
View Price Page
InvGate Insight
Custom

On Premises, Mobile and Cloud Asset Management Platform with CMDB Discovery

Features

  • Hardware Asset Management
  • Software Asset Management
  • Mobile Inventory Management
  • Cloud Asset Management
  • CMDB Discovery
  • CMDB Visualization
  • Change Monitoring
  • IT Security Monitoring
  • Automated Discovery
  • Integration with Service Desk
InvGate Service Desk
Custom

Easy-To-Use Ticketing System and Service Delivery Platform

Features

  • Ticket Management
  • Knowledge Base
  • Service Catalog
  • Reporting & Analytics
  • ITIL Certified
  • Self-Service Portal
  • Workflows
  • SLAs
  • Gamification
  • Multi-Department Support
  • Single Sign-on
  • Time Tracking
  • ITAM Integrations
  • Cloud and On-Prem Versions
InvGate Assets
Custom

Our Flexible Software and IT Asset Management Solution

Features

  • Asset Inventory
  • Asset Monitoring
  • Remote Desktop
  • Network Discovery
  • Software Deployment
  • Software License Management
  • IT Financials and LifeCycle
  • Custom Alerts
  • Escalation Routing
  • Integration with Service Desk
View Price Page

SCREENSHOTS

ManageEngine ServiceDesk Plus Screenshots
View 16 screenshot(s)
Ivanti Service Manager Screenshots
View 2 screenshot(s)
Freshservice Screenshots
View 7 screenshot(s)
InvGate Service Desk Screenshots
View 6 screenshot(s)

INTEGRATIONS

    NA
    NA
  • Olark
  • Pivotal Tracker
  • Dropbox Business
  • Microsoft Teams
  • Slack
  • Box
  • SurveyMonkey
  • Harvest
  • iContact
  • Quickbooks
  • Zapier
  • Capsule
  • Freshbooks
  • Zoom
  • Knowlarity
  • Freshdesk
  • Campaign Monitor
  • MailChimp
  • Nimble
  • Constant Contact
  • Zoho CRM
  • Google Drive
  • PagerDuty
  • Google Analytics
  • SnapEngage
  • Salesforce
  • Shopify
  • Jira
    NA

ALTERNATIVES

Top alternatives to ManageEngine ServiceDesk Plus

Freshservice
Freshservice
SolarWinds MSP Anywhere
SolarWinds MSP Anywhere
Solarwinds Backup and Recovery
Solarwinds Backup and Recovery
Jira Service Desk
Jira Service Desk
Zoho Desk
Zoho Desk

Top alternatives to Ivanti Service Manager

Tikit
Tikit
HR365 Helpdesk
HR365 Helpdesk
Scopedesk
Scopedesk
Richdesk
Richdesk
BackHQ
BackHQ