ManageEngine ServiceDesk Plus vs Ivanti Service Manager Comparison

Remove All ADD PRODUCT ManageEngine ServiceDesk Plus Ivanti Service Manager	Remove ManageEngine ServiceDesk Plus Enterprise Wiki Software (397 Ratings)	Remove Ivanti Service Manager Service Desk Software (317 Ratings)
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ADD PRODUCT	Remove ManageEngine ServiceDesk Plus Enterprise Wiki Software (397 Ratings)	Remove Ivanti Service Manager Service Desk Software (317 Ratings)
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Overview

Summary

ManageEngine ServiceDesk Plus is a flexible and scalable help desk software that offers better visibility and central control.The software helps adding value to your IT help desk through effective integration with IT management apps.It smartly automates all your help desk activities and is capable to support extensive reporting. Codeless customization allows creative freedom and ensures better adaptation to suit your unique business requirements. The tool can be deployed on either cloud or on premises. The software is available in 3 variants like Standard, Professional and Enterprise level. Each of the forms come suitably equipped with help desk features. ..show more

Ivanti Service Manager is a flexible and cloud-optimized ITSM solution that helps organizations automate their business workflows besides modernizing service deliveries and beyond. The software makes business more compliant, efficient and secure by eliminating costly manual methods. Enterprises can deploy the platform to get sorted regarding support ticket modules, help desk management facilities and advanced ITIL service management processes. The Help Desk module within the platform, presents a user-friendly incident management system, making IT more effective and users more productive in real. The software turns out to be an ultimate service monitoring solution with options like Release, Availability, Event, Service Level, Project & Portfolio Management along with financial management. Also, a Hyper-Automation platform within Ivanti Service Manager known as Ivanti Neurons, empowers businesses to Self-Secure, Self-Heal, and Self-Service from Cloud to Edge, while dealing with rapid enhancements and complexities. Drag & Drop enabled workflow, Voice automation facility, multi-channel self-service option are some of the other salient features. ..show more

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

Pleasanton, CA / +1 (888) 900-9646

South Jordan, UT / +1 888-253-6201

API

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	Service desk plus Custom Full-stack ITSM Incident management Asset management Project management Problem management CMDB Service catalog Change management Enterprise service management IT release management Self-Service Self-service portal Live chat Knowledge base Customized domains Native mobile apps Zoho Cliq Active directory user self-service Help desk mobile apps Automation Business rules Tech auto-assign Smart notifications SLAs and escalations Preventive maintenance tasks Email to ticket Request life cycle Visual change workflows Data archiving Problem life cycle Kanban view Customizations Fine-grained authorizations Multi-site support Service desk scheduler Custom request templates Custom actions Unrestricted programmability Provisioning app Asset Management IT asset discovery IT asset tracking Software asset management Software license management Asset loan UEM remote access plus add-on Purchase and contracts Inventory catalog Unified agent for asset discovery Asset replenishment Consumables handling Native IT integrations Endpoint management Applications monitoring Active directory user self-service Active directory management Privileged access management Advanced analytics Network monitoring management 360 ITSM Zia for ITSM Cloud-based performance monitoring Business Integrations Microsoft Outlook add-in Office 365 actionable messages Office 365 calender Jira Service desk APIs Microsoft teams Team viewer Industry solutions Higher education Government K-12 Retail Hospitals For hotels and restaurants Enterprises NGO Reports And Dashboards Native reporting Inventory reports Insightful reports Surveys and survey reports View Price Page	Ivanti Service Manager Custom Features Dashboards & Reporting Incident Management Knowledge Management Mobile Self Service Service Catalog Survey Voice Automation (optional add-on) Workflow Automation Change Management CMDB Configuration Management Problem Management Service Level Management Availability Management Event Management Financial Management Portfolio & Project Management Release Management View Price Page