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Standard
$10
/User/Month
Standard (IT Help Desk)
1. Cloud
- Starts from $10/tech/month billed annually or $12/month billed monthly
- Free for 2-5 techs and 250-500 nodes
- Starts from $115/month or $1,195/year – 10 techs and 500 nodes
2. On-Premise
- Starts from $120/tech billed annually
- Free for 2-5 techs and 250-500 nodes
- Starts from $1,195/year – 10 techs and 500 nodes
Add-Ons
1. Cloud
- Project management : $105 / month
- Change management : $ 225 / month
- Live chat : $ 6 per tech per month
- Custom application platform : $ 25 / concurrent
- Annual maintenance service (AMS): $ 35 per technician annually
(Optional and applicable only for free edition) :$ 3.5 per technician monthly
2. On-Premise
- Service catalog : $1195
- Project management : $1195
- Change management : $2395
- Fail over service : $2395
- Robo technician : $495
- Zoho reports (5 users, 500,000 rows) : $ 645
- Analytics plus (Base pack 2 users included) : $ 2395
- Active Directory Management (for 2 technicians) : $200
- Annual maintenance service (AMS) (Optional and applicable only for free edition) : US$ 35 per technician annually
Features
The perfect starter kit to get your ticketing right.
- Incident management
- Self-service portal
- Knowledge base
- Multi-site support
- SLA management
- Help desk reports
Contact the vendor to get the detailed pricing information.
Professional
$21
/User/Month
Professional (IT Help Desk + Asset)
1. Cloud
- Starts from $21/tech/month billed annually or $23/month billed monthly
- Starts from $45/month or $495/year – 2 techs and 250 nodes
- 5 tech and 500 nodes - $115/month or $1195/year
- 10 tech and 500 nodes - $215/month or $2295/year
2. On-Premise
- Starts from $248/tech billed annually
- Starts from $495/year – 2 techs and 250 nodes
- 5 tech and 500 nodes : $ 1195/ year
- 10 tech and 500 nodes : $2295/year
Add-ons
1. Cloud
- Project management : $ 105 / month
- Change management : $ 225 / month
- Live chat : $ 6 per tech per month
- Remote control : $ 29 / concurrent
- Custom application platform : $ 25 / concurrent
2. On-Premise
- Service catalog : $ 1195
- Problem management : $ 1195
- Project management : $ 1195
- Change management : $ 2395
- CMDB : $ 1195
- Fail over service : $ 2395
- Robo technician : $ 495
- Zoho reports (5 users, 500,000 rows) : $ 645
- Analytics plus (Base pack 2 users included) : $ 2395
- Active Directory Management (for 2 technicians) : $ 200
Features
The right package for integrated IT Asset management.
- Help desk management
- IT asset discovery
- Software asset management
- Asset inventory reports
- Purchase and contracts management
Contact the vendor to get the detailed pricing information.
Enterprise
$50
/User/Month
Enterprise (IT Help Desk + Asset + ITIL)
1. Cloud
- Starts from $50/tech/month billed annually or $58/month billed monthly
- Starts from $115/month or $1,195/year – 2 techs and 250 nodes
- 10 techs and 500 nodes - $555/month or $5995/year
2. On-Premise
- Starts from $598/tech billed annually
- Starts from $1,195/year – 2 techs and 250 nodes
- 10 techs and 500 nodes - $2995/year
Add-ons
1. Cloud
- Live chat : $6 per tech per month
- Remote control : $29 / concurrent
- Custom application platform : $25 / concurrent
2. On-Premise
- Robo technician : US$ 495
- Zoho reports (5 users, 500,000 rows) : US$ 645
- Analytics plus (Base pack 2 users included) : US$ 2395
- Active Directory Management (for 2 technicians) : US$ 200
Features
The complete ITIL ready ITSM suite with all features that an IT service desk needs.
- Incident management
- Problem management
- Change management
- IT project management
- Service catalog
- Asset management
- CMDB (Available only on-premises)
Contact the vendor to get the detailed pricing information.
View Price Page
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Ivanti Service Manager
Custom
Features
- Dashboards & Reporting
- Incident Management
- Knowledge Management
- Mobile
- Self Service
- Service Catalog
- Survey
- Voice Automation (optional add-on)
- Workflow Automation
- Change Management
- CMDB
- Configuration Management
- Problem Management
- Service Level Management
- Availability Management
- Event Management
- Financial Management
- Portfolio & Project Management
- Release Management
View Price Page
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