Home/Compare/ManageEngine ServiceDesk Plus vs Ivanti Service Manager
Updated on: December 1, 2020

ManageEngine ServiceDesk Plus vs Ivanti Service Manager

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Overview

Summary

ManageEngine ServiceDesk Plus is a flexible and scalable help desk software that offers better visibility and central control.The software helps adding value to your IT help desk through effective integration with IT management apps.It smartly automates all your help desk activities and is capable to support extensive reporting. Codeless customization allows creative freedom and ensures better adaptation to suit your unique business requirements. The tool can be deployed on either cloud or on premises. The software is available in 3 variants like Standard, Professional and Enterprise level. Each of the forms come suitably equipped with help desk features. ..read more

Ivanti Service Manager is a cloud-optimized ITSM solution used to automate workflow of business. The software offers a compliant, and secure to manage incidents requests from any channel. Plan communication on any performance issues or potential problems to reduce errors and costs by managing projects. Small, Medium and Large companies make use of the software. ..read more

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Pleasanton, CA / +1 (888) 900-9646

South Jordan, UT / +1 888-253-6201

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Standard
$10 /User/Month

Standard (IT Help Desk)

1. Cloud

  • Starts from $10/tech/month billed annually or $12/month billed monthly
  • Free for 2-5 techs and 250-500 nodes
  • Starts from $115/month or $1,195/year – 10 techs and 500 nodes

2. On-Premise

  • Starts from $120/tech billed annually
  • Free for 2-5 techs and 250-500 nodes
  • Starts from $1,195/year – 10 techs and 500 nodes

Add-Ons

1. Cloud

  • Project management : $105 / month
  • Change management : $ 225 / month
  • Live chat : $ 6 per tech per month
  • Custom application platform : $ 25 / concurrent
  • Annual maintenance service (AMS): $ 35 per technician annually

(Optional and applicable only for free edition) :$ 3.5 per technician monthly

2. On-Premise

  • Service catalog : $1195
  • Project management : $1195
  • Change management : $2395
  • Fail over service : $2395
  • Robo technician : $495
  • Zoho reports (5 users, 500,000 rows) : $ 645
  • Analytics plus (Base pack 2 users included) : $ 2395
  • Active Directory Management (for 2 technicians) : $200
  • Annual maintenance service (AMS) (Optional and applicable only for free edition) : US$ 35 per technician annually

Features

The perfect starter kit to get your ticketing right.

  • Incident management
  • Self-service portal
  • Knowledge base
  • Multi-site support
  • SLA management
  • Help desk reports

Contact the vendor to get the detailed pricing information.

Professional
$21 /User/Month

Professional (IT Help Desk + Asset)

1. Cloud

  • Starts from $21/tech/month billed annually or $23/month billed monthly
  • Starts from $45/month or $495/year – 2 techs and 250 nodes
  • 5 tech and 500 nodes - $115/month or $1195/year
  • 10 tech and 500 nodes - $215/month or $2295/year

2. On-Premise

  • Starts from $248/tech billed annually
  • Starts from $495/year – 2 techs and 250 nodes
  • 5 tech and 500 nodes : $ 1195/ year
  • 10 tech and 500 nodes : $2295/year

Add-ons

1. Cloud

  • Project management : $ 105 / month
  • Change management : $ 225 / month
  • Live chat : $ 6 per tech per month
  • Remote control : $ 29 / concurrent
  • Custom application platform : $ 25 / concurrent

2. On-Premise

  • Service catalog : $ 1195
  • Problem management : $ 1195
  • Project management : $ 1195
  • Change management : $ 2395
  • CMDB : $ 1195
  • Fail over service : $ 2395
  • Robo technician : $ 495
  • Zoho reports (5 users, 500,000 rows) : $ 645
  • Analytics plus (Base pack 2 users included) : $ 2395
  • Active Directory Management (for 2 technicians) : $ 200

Features

The right package for integrated IT Asset management.

  • Help desk management
  • IT asset discovery
  • Software asset management
  • Asset inventory reports
  • Purchase and contracts management

Contact the vendor to get the detailed pricing information.

Enterprise
$50 /User/Month

Enterprise (IT Help Desk + Asset + ITIL)

1. Cloud

  • Starts from $50/tech/month billed annually or $58/month billed monthly
  • Starts from $115/month or $1,195/year – 2 techs and 250 nodes
  • 10 techs and 500 nodes - $555/month or $5995/year

2. On-Premise

  • Starts from $598/tech billed annually
  • Starts from $1,195/year – 2 techs and 250 nodes
  • 10 techs and 500 nodes - $2995/year

Add-ons

1. Cloud

  • Live chat : $6 per tech per month
  • Remote control : $29 / concurrent
  • Custom application platform : $25 / concurrent

2. On-Premise

  • Robo technician : US$ 495
  • Zoho reports (5 users, 500,000 rows) : US$ 645
  • Analytics plus (Base pack 2 users included) : US$ 2395
  • Active Directory Management (for 2 technicians) : US$ 200

Features

The complete ITIL ready ITSM suite with all features that an IT service desk needs.

  • Incident management
  • Problem management
  • Change management
  • IT project management
  • Service catalog
  • Asset management
  • CMDB (Available only on-premises)

Contact the vendor to get the detailed pricing information.

View Price Page
Ivanti Service Manager
Custom

Features

  • Dashboards & Reporting
  • Incident Management
  • Knowledge Management
  • Mobile
  • Self Service
  • Service Catalog
  • Survey
  • Voice Automation (optional add-on)
  • Workflow Automation
  • Change Management
  • CMDB
  • Configuration Management
  • Problem Management
  • Service Level Management
  • Availability Management
  • Event Management
  • Financial Management
  • Portfolio & Project Management
  • Release Management
View Price Page

SCREENSHOTS

ManageEngine ServiceDesk Plus Screenshots
View 16 screenshot(s)
Ivanti Service Manager Screenshots
View 2 screenshot(s)

ALTERNATIVES

Top alternatives to ManageEngine ServiceDesk Plus

Jira Service Desk
Zendesk Support
SolarWinds MSP Anywhere
Freshservice
Hipporello

Top alternatives to Ivanti Service Manager

ManageEngine ServiceDesk Plus
Freshservice
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atSpoke