Home/Business Intelligence Software/ManageEngine Analytics Plus vs Zoho AssistUpdated on: April 24, 2024

Compare ManageEngine Analytics Plus vs Zoho Assist

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84% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

Make your data more useful than ever before with advanced analytics and feature-rich dashboards from ManageEngine Analytics Plus. You can connect to any data source and upload files, spreadsheets, URL feeds and a lot more with absolute ease. Build complex reports on its easy-to-use interface and represent your data on a variety of charts, widgets and tabular views. You can also combine multiple reports and view it on a single dashboard and use its powerful formula engine to derive metrics from complex data and reports. Integrate with ManageEngine’s ITSM, support and IT support suite and get a better insight into your helpdesk and customer support operations. ..show more

Zoho Assist web-based remote access software helps in offering remote support and allows screen sharing. The software can also be run on Android and iOS. It becomes easy to access & tackle unmanaged systems. You can transfer up to 2GB files to other computers/ devices located across different networks. Real-time collaboration is possible to conduct virtual meetings and training sessions are easier now with Zoho Assist. It has remote rebooting & reconnecting capabilities. Users will enjoy unattended remote access where they can switch on systems remotely with just a click. One can remotely access & operate power options like restart, shutdown, log off, hibernate etc. It is firewall-friendly. ..show more

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Pleasanton, USA/+1-925-924-9500

Pleasanton, CA / +1 (888) 900-9646

API

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Personal edition
Free

Features

  • Support for 1 user only
  • Add up to 25,000 rows, and 5 workspaces
Professional edition Perpetual
$5995 Others

$5,995 one time and $1,199 AMS

Features

  • For 2 Users
  • Support for multiple users
  • Add unlimited rows, tables, and workspaces
  • Sharing and collaboration

Pricing based on the Number of Users

Professional edition Annual Subscription
$2395 /Year

Features

  • 2 users
  • Supports multiple users
  • Add unlimited rows, tables, and workspaces
  • Sharing and collaboration

Pricing based on the number of Users

View Price Page
Free
Free

Features

  • 1 Remote Support Technician
  • 5 Unattended Computers
  • Instant Chat
  • Desktop App
  • UAC Compatible
  • Clipboard Sharing
  • Mac Support
  • User Management
  • Zoho Desk Integration
  • Zoho SalesIQ Integration
  • Organization Roles
  • 1 Concurrent Session
Standard (Remote Support)
$12 /User/Month

1 technician

Features

  • Includes features of Free plan, plus
  • File Transfer
  • Multi Monitor Navigation
  • Send Ctrl+Alt+Del
  • Reboot and Reconnect
  • Session Transfer
  • Import Google Contacts
  • Custom Report
  • Screen Capture
  • Zendesk Integration
  • 2 simultaneous Sessions
  • Voice chat

Add-ons

  • Additional Storage:
    • Record unlimited sessions and store your reports with Assist’s additional storage add-on. Prices start at $4/month for every additional 5GB.
  • Call Credits for VoIP:
    • Purchase phone credits to connect with your customers instantly. Stock up on phone credits priced at $1/credit.
Professional (Remote Support)
$18 /User/Month

1 technician

Features

  • Includes features of Standard plan, plus
  • Mobile Apps (iOS, Android)
  • Schedule Sessions
  • Screen Sharing
  • Session Notes
  • Custom Email Templates
  • Rebranding
  • Advanced Reports
  • 4 simultaneous Sessions

Add-ons

  • Additional Storage:
    • Record unlimited sessions and store your reports with Assist’s additional storage add-on. Prices start at $4/month for every additional 5GB.
  • Call Credits for VoIP:
    • Purchase phone credits to connect with your customers instantly. Stock up on phone credits priced at $1/credit.
Enterprise (Remote Support)
$28 /User/Month

1 technician

Features

  • Includes features of Professional plan, plus
  • Departments
  • Session Recording
  • Service Queue
  • Session Audit
  • Remote Printing
  • Video Chat
  • Contacts Management
  • Annotation
  • Customer Widget
  • Custom Domain Mapping
  • 6 simultaneous Sessions
  • Diagnostic tools

Add-ons

  • Additional Storage:
    • Record unlimited sessions and store your reports with Assist’s additional storage add-on. Prices start at $4/month for every additional 5GB.
  • Call Credits for VoIP:
    • Purchase phone credits to connect with your customers instantly. Stock up on phone credits priced at $1/credit.
  • Enterprise Add-on:
    • Gain access to our premium technical support assistance 24 hours a day, 5 days a week (Monday through Friday), via live chat or email.
Standard (Unattended Access)
$12 /User/Month

25 unattended computers

(Unlimited Technicians)

Features

  • Includes features of Free plan, plus
  • Computer Grouping
  • Group permissions
  • Bulk Deployment
  • Wake on LAN
  • File Transfer
  • Remote Power Options
  • Session Confirmation
  • Multi-monitor Navigation
  • Custom Reports
  • Custom Email Templates
  • Mobile Apps for the Technician
  • Screen Capture
  • Voice chat
Professional (Unattended Access)
$18 /User/Month

25 unattended computers

(Unlimited Technicians)

Features

  • Includes features of Standard plan, plus
  • Session Recording
  • Remote Print
  • Annotation
  • Diagnostic tools
  • Video Chat
  • Departments
  • Rebranding
  • Bulk Deployment via Distributor
  • Custom Domain Mapping
  • Mobile and IoT devices
  • Advanced Reports
View Price Page

SCREENSHOTS

ManageEngine Analytics Plus Screenshots
Zoho Assist Screenshots
View 7 screenshot(s)

INTEGRATIONS

    NA
  • WordPress
  • Freshdesk
  • Drupal
  • BigCommerce
  • MailChimp
  • Zoho SalesIQ
  • Zoho Desk
  • Google Analytics
  • Salesforce
  • Zendesk Support
  • Shopify
  • Zapier
  • Jira

ALTERNATIVES

Top alternatives to ManageEngine Analytics Plus

Sisense
Sisense
Tableau
Tableau
DOMO
DOMO
Board
Board
Qlik Sense
Qlik Sense

Top alternatives to Zoho Assist

Zoho Meeting
Zoho Meeting
ZooM SFA
ZooM SFA
ConnectWise Control
ConnectWise Control
LogMeIn Pro
LogMeIn Pro
Splashtop Remote Support
Splashtop Remote Support