Looker vs Zendesk Explore Comparison

95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Looker

Business Intelligence Software

4.4 2,022 user ratings

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85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Zendesk Explore

Business Intelligence Software

4.1 7 user ratings

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Overview

Description	Looker is a business intelligence and data visualization platform that aims to provide everyone with access to useful data in a unified view in an easy-to-understand format through its centralized platform. Looker’s pre-built applications and blocks can help your company get up and running quicker by speeding up the process of customization. Looker’s LookML data modeling language gives data analysts a way to define business metrics, as well as find correlations between data and tables. Looker’s data visualization features lets you build more beautiful ways to display your data, that can be understand by both data scientists and business users alike. Its reports and dashboards let you drill down into key metrics so you can get a better understanding of what is happening, and apply this across your business to make improvements to operations. You can also share these data visualizations from any device. Read more	Zendesk Explore aims to enhance customer experience by improving the customer support process. With Zendesk Explore’s set of customer service tools, you can integrate data from any channel to enable you to measure customer experience, as well as work out where you can improve. With Zendesk Explore, you can bring together support data from email, phone, live chat, and social media to ensure you have all your analytics in one place. With the solution’s built-in analytics dashboard, you can see how your customers have been interacting with your brand, as well as get an overview of the performance of your customers support team, and track any customer support goals you may have. Zendesk Explore has different charts and dashboards for different purposes such as operational metrics and KPIs, along with customization options so you can adapt them to your own needs. Read more
Pricing Options	Free Trial Available Looker Offers Custom plan.	Free Trial Available Starts at $49.0.
SW Score & Breakdown	95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 100% Reviews 85% Momentum 70% Popularity 81%	85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 93% Reviews 68% Momentum 60% Popularity 63%
SaaSworthy Awards	# 13 Highly Rated # 8 Most Popular	Not Available

Features

Total Features	10 Features	8 Features
Common Features for All	Ad hoc Analysis A statistical model, analytical report or any other type of data summary particularly designed to answer a single, specific business question. Ad hoc Query Helps in answering a query as and when it arises Ad hoc Reports Creates impromptu reports as and when the occasion requires Benchmarking Setting up standards and targets for your team and team members, so that they are performing at their best Dashboard A digital insight of reports and other workings on a single screen Data Analysis Helps in analyzing stored raw data and converting them into useful reports Key Performance Indicators Evaluating and measuring the performance of the business which will help you make informed decisions and correcting past mistakes Profitability Analysis Forecasting the profitability of any particular proposal or optimizing the profitability of an existing project Strategic Planning Defining future strategy or direction based on well-detailed reports and forecasts. Trend Indicators Helps you in understanding the present situation and where your business is heading so that you can make decisions accordingly. + 7 More - Show Less	Ad hoc Analysis A statistical model, analytical report or any other type of data summary particularly designed to answer a single, specific business question. Ad hoc Query Helps in answering a query as and when it arises Ad hoc Reports Creates impromptu reports as and when the occasion requires Benchmarking Setting up standards and targets for your team and team members, so that they are performing at their best Dashboard A digital insight of reports and other workings on a single screen Data Analysis Helps in analyzing stored raw data and converting them into useful reports Key Performance Indicators Evaluating and measuring the performance of the business which will help you make informed decisions and correcting past mistakes Profitability Analysis Forecasting the profitability of any particular proposal or optimizing the profitability of an existing project Strategic Planning Defining future strategy or direction based on well-detailed reports and forecasts. Trend Indicators Helps you in understanding the present situation and where your business is heading so that you can make decisions accordingly. + 5 More - Show Less

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Installed - Windows	SaaS/Web/Cloud Installed - Windows
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available

Reviews & Ratings

User Rating	4.4/5 2,022 user ratings	4.1/5 7 user ratings
Ratings Distribution	Excellent 53.1% Very Good 38.8% Average 7.2% Poor 0.7% Terrible 0.1%	Excellent 28.6% Very Good 57.1% Average 14.3% Poor 0% Terrible 0%
Review Summary	Overall, Looker receives positive feedback for its user-friendly interface, robust data visualization capabilities, and ability to connect to a wide range of data sources. Praised for its ease of use and ability to empower business users with self-service analytics, Looker is seen as a valuable tool for data exploration and insights generation. However, some users mention challenges with performance and scalability, particularly when working with large datasets. Additionally, a few reviewers express concerns regarding the cost and complexity of implementation.	Not Available
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Pricing

Pricing Options	Free Trial Available Looker Offers Custom plan.	Free Trial Available Starts at $49.0.
Pricing Plans Monthly Plans Annual Plans	Looker Custom	Suite Team $49.00 $49.00 per user / month Suite Growth $79.00 $79.00 per user / month Suite Professional $99.00 $99.00 per user / month Suite Enterprise $150.00 $150.00 per user / month Additional enterprise-ready plans $215.00 $215.00 per user / month
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Alternatives

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	View All Looker Alternatives	View All Zendesk Explore Alternatives