LiveZilla vs LiveHelpNow Comparison

Remove All ADD PRODUCT LiveZilla LiveHelpNow	Remove LiveZilla Live Chat Software (144 Ratings)	93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove LiveHelpNow Live Chat Software (321 Ratings)
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ADD PRODUCT	Remove LiveZilla Live Chat Software (144 Ratings)	93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove LiveHelpNow Live Chat Software (321 Ratings)
	Start Free Trial

Overview

Summary

The LiveZilla live chat software is your answer to delivering on the customer expectation of instant redressal without having to invest in a huge customer support team. This easy-to-use, flexible software can be fully integrated with your server and domain, making it easy for you to connect with your users and website visitors in real time. LiveZilla has been developed with open source products, which means it can work independently on your systems, giving you full control and complete customer data privacy. The live chat features such as pro-active chat invites, automated responses to generic queries, chat transcript emails and integrated feedback make LiveZilla a robust, well-rounded customer support every business needs. ..show more

LiveHelpNow is an appropriate customer service management software that helps companies provide adequate support to individual customers through chat, SMS, support ticket and FAQs. The software enables seamless communications between brands and their end-users across multiple mediums as per choice. Moreover, with LiveHelpNow, users can even get the received emails converted into support tickets on the go. It opens additional ways of communication through favourite social media channels, without much of a hassle. LiveHelpNow is an ideal software for call centres. It allows teams to create and manage unlimited workflows, chat portals and related content unique to different brands and individual products. Further, AI-based chatbots made available within the same are capable of handling frequently asked questions besides providing adequate solutions to common issues in real-time. LiveHelpNow also supports targeted engagements, facilitating seamless interaction between online visitors and the agent, leaving a strong impact on the minds of the former. Users can also create and launch pre-chat and post-chat surveys to gain a clear understanding of present business proceedings. ..show more

Features

Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff
Call Me Option Allows your visitors to speak to your agents directly over the phone
Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.
Knowledge Database Lets you have an access to all your past chat history and documents
Offline Form This feature allows your visitors to submit their questions when your agents are not available online
Persistent Chat Creating a subject-based group conversation that persists over time
Shortcut Messages Create shortcuts for the commonly used replies in order to save time
Transfers Transfer of calls from one operator to another with just one click
Video Chat Make conversations more personal with video calling between your agents and your visitors
Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

Singen, Germany

Willow Grove, Pennsylvania / +1 877-548-3001

API

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	LiveZilla ONE Free Features 1 Operator or Bot : Free Non-expiring perpetual License LiveZilla Apps LiveZilla Knowledge Base LiveZilla Statistics and Reports LiveZilla GeoTracking Unlimited Maximum number of Websites and Domains Unlimited Maximum number of concurrent Chats and Tickets Unlimited Maximum number of Contacts and Customers LiveZilla PRO $218.23 Others New License / Initial Purchase 2 Operators or Bots : $219.33 3 Operators or Bots : $263.2 5 Operators or Bots : $411.25 10 Operators or Bots : $767.66 Unlimited Operators and Bots : $1206.32 Features Includes features of LiveZilla ONE plan The software offers Competitive Upgrade and Version Upgrade pricing options. For further details, contact the vendor.	Chat and SMS $21 /Month $226.8 per Year billed Annually, Pricing varies based on number of agents Features Number of Agents: 1 Realtime Visitor Monitoring Customer Lists Social Integration Custom Information Feed Advertising Billboards SMS Chat Facebook & Twitter Integrations Intelligent Triggers & Automations Plugins & Integrations Fully customizable with CSS CRM Integrations Remote Assistance Eventing API / Webhooks Enterprise Reporting & Analytics Customizable Surveys Multibrand Support Intelligent Canned Messages Automatic Language Translation Chat Whisper Inquiry Transfer Spell Check File Transfer / Attachments PCI / HIPAA, Financial grade security Conversion Tracking Secure Forms Automatic Inquiry Tagging Agent permissions and restrictions Filter & Search Exportable Inquiries Beautifully integrated Chat, Ticket and Knowledge base Call center ready Video chat Visitor banning US Based phone, chat & email support FAQ / Self-Service $21 /Month $226.8 per Year billed Annually, Pricing varies based on number of agents Features Number of Agents: 1 Plugins & Integrations Fully customizable with CSS Enterprise Reporting & Analytics Multibrand Support File Transfer / Attachments Automatic Inquiry Tagging Filter & Search Self-service FAQ Articles Fully Customizable FAQ Site Beautifully integrated Chat, Ticket and Knowledge base Call center ready Video chat Visitor banning US Based phone, chat & email support Support Ticket $21 /Month $226.8 per Year billed Annually, Pricing varies based on number of agents Features Number of Agents: 1 Customer Lists Social Integration Facebook and Twitter Integrations Intelligent Triggers and Automations Plugins & Integrations Fully customizable with CSS CRM Integrations Enterprise Reporting & Analytics Customizable Surveys Multibrand Support Intelligent Canned Messages Inquiry Transfer Spell Check File Transfer / Attachments PCI / HIPPA, Financial grade security Conversion Tracking Secure Forms Automatic Inquiry Tagging Customizable Email Form Chat-to-Ticket Agent permissions and restrictions Filter & Search Beautifully integrated Chat, Ticket and Knowledge base Call center ready Video chat Visitor banning US Based phone, chat & email support Call Management $9 /Month Pricing varies based on number of agents Features Number of Agents: 1 Plugins & Integrations Fully customizable with CSS Enterprise Reporting & Analytics Multibrand Support File Transfer / Attachments PCI / HIPAA, Financial grade security Secure Forms Automatic Inquiry Tagging Agent permissions and restrictions Filter & Search Call logs Capture Callback Requests Beautifully integrated Chat, Ticket and Knowledge base Call center ready Video chat Visitor banning US Based phone, chat & email support Visitor banning US Based phone, Chat and Email support View Price Page

Compare LiveZilla vs LiveHelpNow

LiveZilla

LiveHelpNow

Overview

Features

TECHNICAL DETAILS

Pricing

SCREENSHOTS

INTEGRATIONS

ALTERNATIVES