Compare LiveSession vs Inspectlet

Summary

LiveSession easily searches, segmentizes, and replays high-quality session interactions to analyze customer behavior across user sites and apps. It records how a user interacts with a user’s website and tracks its entire journey through. This helps users to improve their conversion rate, provide better IT and customer support and also helps them debug applications. The dashboard can be customized using multiple filters for the parameters which are most important. Multiple segments can be filtered to provide valuable insights out of huge data clutter. LiveSession also helps you determine which users got frustrated after multiple clicks and dropped out, thereby allowing them to optimize that element of their website. It also helps track users who encountered a Javascript error after logging into their website. LiveSession has multiple advantages which bypass any single fixed area of business. It helps developers to improve user experience on the website, allows marketing to understand how the user interacts with the website. It thereby increases the conversion rate and also enables customer service to learn about user behavior. ..show more

Inspectlet is a multi-purpose heatmap software offering detailed insight of visitors activity on your website. The first and foremost feature is Eye-tracking Heatmaps that shows the type and degree of interaction of your visitors to elements of the website. The heatmaps are generated by tracking mouse movements of a particular session, which also includes the generation of scrollmaps and clickmaps. For more precision, you can also get recorded sessions of every visitor. This will help you sort the contents which are more engaging than others and the elements of your website that offers friction to the visitor’s browsing experience. Furthermore, you can filter the results (both in heatmaps and recorded sessions) on the basis of source, visitor’s device, location. This also extends to funnelling that shows how many visitors added products in their car, dwelled deep into the website, etc. You can also furnish first-hand knowledge of javascript errors and the performance of forms employed on the website. It also has A/B testing integration, so that you don’t have to switch between two different platforms. ..show more

A/B Testing Compares two versions of your website to see which one performs better

Chat Integration Enables website manager to chat directly to the visitor in order to address his/her query

Custom Targeting Offers to target a particular set of customers with a similar set of preferences and behaviors, thus bringing efficiency.

Customer Feedback Helps the website owner to receive customer feedback directly from the website

Filtered Results Offers to filter the results based on regions, devices and other criteria.

Form Testing Offers to check the performance of the forms and identify the fields negating visitor's interest

Funneling Helps to identify pages/parts of your website responsible for the drop of a potential customer

GDPR Compliance Makes the website compliant to General Data Protection Regulation 2016/679 that offers privacy to all users in the European Union

JavaScript Error Detection Helps to detect any error in JavaScript that is resulting in bugs on the website

Optimization Tool Enables optimization of contents/elements of your website without using any third-party application

Real-time View View real-time live interaction of visitors on the website

Session Recording Enables one to record remote access, support sessions, and meetings

Team Sharing Used to share the heatmaps, recorded sessions and other analytics with your team for coordination

• Intercom
• Google Analytics
• LiveChat
• Segment

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