Home/Live Chat Software/LiveHelpNow vs raychatUpdated on: March 28, 2024

Compare LiveHelpNow vs raychat

93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
86% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
86% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

LiveHelpNow is an appropriate customer service management software that helps companies provide adequate support to individual customers through chat, SMS, support ticket and FAQs. The software enables seamless communications between brands and their end-users across multiple mediums as per choice. Moreover, with LiveHelpNow, users can even get the received emails converted into support tickets on the go. It opens additional ways of communication through favourite social media channels, without much of a hassle. LiveHelpNow is an ideal software for call centres. It allows teams to create and manage unlimited workflows, chat portals and related content unique to different brands and individual products. Further, AI-based chatbots made available within the same are capable of handling frequently asked questions besides providing adequate solutions to common issues in real-time. LiveHelpNow also supports targeted engagements, facilitating seamless interaction between online visitors and the agent, leaving a strong impact on the minds of the former. Users can also create and launch pre-chat and post-chat surveys to gain a clear understanding of present business proceedings. ..show more

raychat software is a Live Chat Software used to optimize customer's behavior. Customize the chat widget with brand, logo, and more. Engage your audience with messages and schedule agents to assist them. Generate Leads to measure the performance of your team. It integrates with Drupal, Joomla, and more. Small, Medium and Large companies make use of the software. ..show more

Features

Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff

Call Me Option Allows your visitors to speak to your agents directly over the phone

Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Knowledge Database Lets you have an access to all your past chat history and documents

Offline Form This feature allows your visitors to submit their questions when your agents are not available online

Persistent Chat Creating a subject-based group conversation that persists over time

Shortcut Messages Create shortcuts for the commonly used replies in order to save time

Transfers Transfer of calls from one operator to another with just one click

Video Chat Make conversations more personal with video calling between your agents and your visitors

Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Willow Grove, Pennsylvania / +1 877-548-3001

Tehran, Iran / 021 910 770 18

API

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Chat and SMS
$21 /Month

$226.8 per Year billed Annually, Pricing varies based on number of agents

Features

  • Number of Agents: 1
  • Realtime Visitor Monitoring
  • Customer Lists
  • Social Integration
  • Custom Information Feed
  • Advertising Billboards
  • SMS Chat
  • Facebook & Twitter Integrations
  • Intelligent Triggers & Automations
  • Plugins & Integrations
  • Fully customizable with CSS
  • CRM Integrations
  • Remote Assistance
  • Eventing API / Webhooks
  • Enterprise Reporting & Analytics
  • Customizable Surveys
  • Multibrand Support
  • Intelligent Canned Messages
  • Automatic Language Translation
  • Chat Whisper
  • Inquiry Transfer
  • Spell Check
  • File Transfer / Attachments
  • PCI / HIPAA, Financial grade security
  • Conversion Tracking
  • Secure Forms
  • Automatic Inquiry Tagging
  • Agent permissions and restrictions
  • Filter & Search
  • Exportable Inquiries
  • Beautifully integrated Chat, Ticket and Knowledge base
  • Call center ready
  • Video chat
  • Visitor banning
  • US Based phone, chat & email support
FAQ / Self-Service
$21 /Month

$226.8 per Year billed Annually, Pricing varies based on number of agents

Features

  • Number of Agents: 1
  • Plugins & Integrations
  • Fully customizable with CSS
  • Enterprise Reporting & Analytics
  • Multibrand Support
  • File Transfer / Attachments
  • Automatic Inquiry Tagging
  • Filter & Search
  • Self-service FAQ Articles
  • Fully Customizable FAQ Site
  • Beautifully integrated Chat, Ticket and Knowledge base
  • Call center ready
  • Video chat
  • Visitor banning
  • US Based phone, chat & email support
Support Ticket
$21 /Month

$226.8 per Year billed Annually, Pricing varies based on number of agents

Features

  • Number of Agents: 1
  • Customer Lists
  • Social Integration
  • Facebook and Twitter Integrations
  • Intelligent Triggers and Automations
  • Plugins & Integrations
  • Fully customizable with CSS
  • CRM Integrations
  • Enterprise Reporting & Analytics
  • Customizable Surveys
  • Multibrand Support
  • Intelligent Canned Messages
  • Inquiry Transfer
  • Spell Check
  • File Transfer / Attachments
  • PCI / HIPPA, Financial grade security
  • Conversion Tracking
  • Secure Forms
  • Automatic Inquiry Tagging
  • Customizable Email Form
  • Chat-to-Ticket
  • Agent permissions and restrictions
  • Filter & Search
  • Beautifully integrated Chat, Ticket and Knowledge base
  • Call center ready
  • Video chat
  • Visitor banning
  • US Based phone, chat & email support
Call Management
$9 /Month

Pricing varies based on number of agents

Features

  • Number of Agents: 1
  • Plugins & Integrations
  • Fully customizable with CSS
  • Enterprise Reporting & Analytics
  • Multibrand Support
  • File Transfer / Attachments
  • PCI / HIPAA, Financial grade security
  • Secure Forms
  • Automatic Inquiry Tagging
  • Agent permissions and restrictions
  • Filter & Search
  • Call logs
  • Capture Callback Requests
  • Beautifully integrated Chat, Ticket and Knowledge base
  • Call center ready
  • Video chat
  • Visitor banning
  • US Based phone, chat & email support
  • Visitor banning
  • US Based phone, Chat and Email support
View Price Page
Free
Free

Free forever with limited features

Features

  • Monthly 100 charge Conversation
  • Android app
  • IOS app
  • Windows application
  • Web application
  • Ability to respond by telegram
  • Customize the chat widget
  • Conversation with users
  • Change operator status
  • Archive 7 days of conversation
Professional
Others

Thousand Tomans ۳۷ per Month

Features

  • Includes features of Free plan, plus
  • Per month 500 charge initial conversation
  • Send smart messages
  • Unlimited conversation archive
  • Momentum monitoring of visitors
  • Professional statistics of operators
  • Remove Wright logo from widget
  • Our conversation between the operators
  • Transfer conversation between operators
  • Ready answers
  • Define working times
  • Ability to use APIs
  • Add user to spam list
Commercial
Others

Thousand Tomans ۱۲۲ per Month

Features

  • Includes features of Professional plan, plus
  • Customize the corporate logo in the widget
  • Professional Operator Statistics + csv output
  • Csv output from user information
  • Send unlimited smart messages
  • Ability to upload files up to 30 MB
  • Transfer conversation between operators
  • Support
View Price Page

SCREENSHOTS

LiveHelpNow Screenshots
raychat Screenshots

INTEGRATIONS

    NA
  • PrestaShop
  • WordPress
  • Joomla
  • Drupal

ALTERNATIVES

Top alternatives to LiveHelpNow

Crisp
Crisp
JivoChat
JivoChat
tawk.to
tawk.to
Intercom
Intercom
LiveChat
LiveChat

Top alternatives to raychat

Crisp
Crisp
JivoChat
JivoChat
tawk.to
tawk.to
Intercom
Intercom
LiveChat
LiveChat