Home/Live Chat Software/LiveHelpNow vs IVCboxUpdated on: March 29, 2024

Compare LiveHelpNow vs IVCbox

93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
81% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
81% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

LiveHelpNow is an appropriate customer service management software that helps companies provide adequate support to individual customers through chat, SMS, support ticket and FAQs. The software enables seamless communications between brands and their end-users across multiple mediums as per choice. Moreover, with LiveHelpNow, users can even get the received emails converted into support tickets on the go. It opens additional ways of communication through favourite social media channels, without much of a hassle. LiveHelpNow is an ideal software for call centres. It allows teams to create and manage unlimited workflows, chat portals and related content unique to different brands and individual products. Further, AI-based chatbots made available within the same are capable of handling frequently asked questions besides providing adequate solutions to common issues in real-time. LiveHelpNow also supports targeted engagements, facilitating seamless interaction between online visitors and the agent, leaving a strong impact on the minds of the former. Users can also create and launch pre-chat and post-chat surveys to gain a clear understanding of present business proceedings. ..show more

IVCbox offers products and solutions for businesses to connect with their customers, which include live chat, video call, and chatbot. To set up Live chat on their websites, users need to sign up for IVCbox and complete the registration after which they integrate the generated code into their websites. Customer conversation history is available on the cloud and can be viewed at a later date. It also allows for some customer management by letting the users maintain customer information such as names, email addresses, phone numbers, etc. Calling agents can also access and fill out the customer information. Video Chat lets users set up a video chat on their websites. The video conversations are also stored and are accessible on the cloud for reviews and analysis. Chatbot offers code-less Chatbot functionality to web pages for 24x7 support. Users can customize the products using various colors to suit the brand identity better. ..show more

Features

Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff

Call Me Option Allows your visitors to speak to your agents directly over the phone

Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Knowledge Database Lets you have an access to all your past chat history and documents

Offline Form This feature allows your visitors to submit their questions when your agents are not available online

Persistent Chat Creating a subject-based group conversation that persists over time

Shortcut Messages Create shortcuts for the commonly used replies in order to save time

Transfers Transfer of calls from one operator to another with just one click

Video Chat Make conversations more personal with video calling between your agents and your visitors

Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Willow Grove, Pennsylvania / +1 877-548-3001

Newark, Delaware

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Chat and SMS
$21 /Month

$226.8 per Year billed Annually, Pricing varies based on number of agents

Features

  • Number of Agents: 1
  • Realtime Visitor Monitoring
  • Customer Lists
  • Social Integration
  • Custom Information Feed
  • Advertising Billboards
  • SMS Chat
  • Facebook & Twitter Integrations
  • Intelligent Triggers & Automations
  • Plugins & Integrations
  • Fully customizable with CSS
  • CRM Integrations
  • Remote Assistance
  • Eventing API / Webhooks
  • Enterprise Reporting & Analytics
  • Customizable Surveys
  • Multibrand Support
  • Intelligent Canned Messages
  • Automatic Language Translation
  • Chat Whisper
  • Inquiry Transfer
  • Spell Check
  • File Transfer / Attachments
  • PCI / HIPAA, Financial grade security
  • Conversion Tracking
  • Secure Forms
  • Automatic Inquiry Tagging
  • Agent permissions and restrictions
  • Filter & Search
  • Exportable Inquiries
  • Beautifully integrated Chat, Ticket and Knowledge base
  • Call center ready
  • Video chat
  • Visitor banning
  • US Based phone, chat & email support
FAQ / Self-Service
$21 /Month

$226.8 per Year billed Annually, Pricing varies based on number of agents

Features

  • Number of Agents: 1
  • Plugins & Integrations
  • Fully customizable with CSS
  • Enterprise Reporting & Analytics
  • Multibrand Support
  • File Transfer / Attachments
  • Automatic Inquiry Tagging
  • Filter & Search
  • Self-service FAQ Articles
  • Fully Customizable FAQ Site
  • Beautifully integrated Chat, Ticket and Knowledge base
  • Call center ready
  • Video chat
  • Visitor banning
  • US Based phone, chat & email support
Support Ticket
$21 /Month

$226.8 per Year billed Annually, Pricing varies based on number of agents

Features

  • Number of Agents: 1
  • Customer Lists
  • Social Integration
  • Facebook and Twitter Integrations
  • Intelligent Triggers and Automations
  • Plugins & Integrations
  • Fully customizable with CSS
  • CRM Integrations
  • Enterprise Reporting & Analytics
  • Customizable Surveys
  • Multibrand Support
  • Intelligent Canned Messages
  • Inquiry Transfer
  • Spell Check
  • File Transfer / Attachments
  • PCI / HIPPA, Financial grade security
  • Conversion Tracking
  • Secure Forms
  • Automatic Inquiry Tagging
  • Customizable Email Form
  • Chat-to-Ticket
  • Agent permissions and restrictions
  • Filter & Search
  • Beautifully integrated Chat, Ticket and Knowledge base
  • Call center ready
  • Video chat
  • Visitor banning
  • US Based phone, chat & email support
Call Management
$9 /Month

Pricing varies based on number of agents

Features

  • Number of Agents: 1
  • Plugins & Integrations
  • Fully customizable with CSS
  • Enterprise Reporting & Analytics
  • Multibrand Support
  • File Transfer / Attachments
  • PCI / HIPAA, Financial grade security
  • Secure Forms
  • Automatic Inquiry Tagging
  • Agent permissions and restrictions
  • Filter & Search
  • Call logs
  • Capture Callback Requests
  • Beautifully integrated Chat, Ticket and Knowledge base
  • Call center ready
  • Video chat
  • Visitor banning
  • US Based phone, chat & email support
  • Visitor banning
  • US Based phone, Chat and Email support
View Price Page
Basic
Free

500 Conversations per Month

Features

  • Live Chat
  • Video Call
  • 14 days Conversation History
  • Upto 12 Agents
  • Upto 300 Customer Profiles
  • Quallity Assessment
  • Chatbot Assistant
Pro
$25 /Month

3000 Conversations per Month

Features

  • Chatbot
  • Unlimited Conversations History
  • API Access
  • Unlimited Customer Profiles
  • 24/7 Technical Support
  • Analytics
Team
$39 /Month

10000 Conversations per Month

Features

  • Includes features of Basic plan

View Price Page

SCREENSHOTS

LiveHelpNow Screenshots
IVCbox Screenshots
View 5 screenshot(s)

ALTERNATIVES

Top alternatives to LiveHelpNow

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Crisp
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tawk.to
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LiveChat

Top alternatives to IVCbox

Crisp
Crisp
JivoChat
JivoChat
tawk.to
tawk.to
Intercom
Intercom
LiveChat
LiveChat