Home/Live Chat Software/LiveHelpNow vs CustomerlyUpdated on: March 28, 2024

Compare LiveHelpNow vs Customerly

93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

LiveHelpNow is an appropriate customer service management software that helps companies provide adequate support to individual customers through chat, SMS, support ticket and FAQs. The software enables seamless communications between brands and their end-users across multiple mediums as per choice. Moreover, with LiveHelpNow, users can even get the received emails converted into support tickets on the go. It opens additional ways of communication through favourite social media channels, without much of a hassle. LiveHelpNow is an ideal software for call centres. It allows teams to create and manage unlimited workflows, chat portals and related content unique to different brands and individual products. Further, AI-based chatbots made available within the same are capable of handling frequently asked questions besides providing adequate solutions to common issues in real-time. LiveHelpNow also supports targeted engagements, facilitating seamless interaction between online visitors and the agent, leaving a strong impact on the minds of the former. Users can also create and launch pre-chat and post-chat surveys to gain a clear understanding of present business proceedings. ..show more

Customarily is a customer lifecycle software explicitly built to help client-facing businesses to manage their relationship with customers. This tool offers support, collects feedback, and automates processes, such as requesting routing and email marketing. Customarily is a very useful tool that assists businesses to increase sales, revenue, and customer relationships through live chat software that provides the support of video calls, knowledge base, typing reviews, and surveys. Customarily software manages the businesses and the entire customer lifecycle by creating and prospering relationships with customers. This all-in-one software offers models for customer intelligence marketing survey and CRM; all these models are completely incorporated to offer streamlined Customer Management workflows. Customerly will prove to be an effective tool for businesses as it helps them segment customers within customerly tools to send automated surveys or messages or deliver targeted marketing campaigns. Moreover, the customary offers tools to design newsletters and build email templates and campaigns that can be analyzed regarding click and open rates. Customarily offers top-class support for businesses offering basic, pro, and enterprise pricing strategies for solopreneurs and enterprises. ..show more

Features

Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff

Call Me Option Allows your visitors to speak to your agents directly over the phone

Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Knowledge Database Lets you have an access to all your past chat history and documents

Offline Form This feature allows your visitors to submit their questions when your agents are not available online

Persistent Chat Creating a subject-based group conversation that persists over time

Shortcut Messages Create shortcuts for the commonly used replies in order to save time

Transfers Transfer of calls from one operator to another with just one click

Video Chat Make conversations more personal with video calling between your agents and your visitors

Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Willow Grove, Pennsylvania / +1 877-548-3001

Dublin, Ireland

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Chat and SMS
$21 /Month

$226.8 per Year billed Annually, Pricing varies based on number of agents

Features

  • Number of Agents: 1
  • Realtime Visitor Monitoring
  • Customer Lists
  • Social Integration
  • Custom Information Feed
  • Advertising Billboards
  • SMS Chat
  • Facebook & Twitter Integrations
  • Intelligent Triggers & Automations
  • Plugins & Integrations
  • Fully customizable with CSS
  • CRM Integrations
  • Remote Assistance
  • Eventing API / Webhooks
  • Enterprise Reporting & Analytics
  • Customizable Surveys
  • Multibrand Support
  • Intelligent Canned Messages
  • Automatic Language Translation
  • Chat Whisper
  • Inquiry Transfer
  • Spell Check
  • File Transfer / Attachments
  • PCI / HIPAA, Financial grade security
  • Conversion Tracking
  • Secure Forms
  • Automatic Inquiry Tagging
  • Agent permissions and restrictions
  • Filter & Search
  • Exportable Inquiries
  • Beautifully integrated Chat, Ticket and Knowledge base
  • Call center ready
  • Video chat
  • Visitor banning
  • US Based phone, chat & email support
FAQ / Self-Service
$21 /Month

$226.8 per Year billed Annually, Pricing varies based on number of agents

Features

  • Number of Agents: 1
  • Plugins & Integrations
  • Fully customizable with CSS
  • Enterprise Reporting & Analytics
  • Multibrand Support
  • File Transfer / Attachments
  • Automatic Inquiry Tagging
  • Filter & Search
  • Self-service FAQ Articles
  • Fully Customizable FAQ Site
  • Beautifully integrated Chat, Ticket and Knowledge base
  • Call center ready
  • Video chat
  • Visitor banning
  • US Based phone, chat & email support
Support Ticket
$21 /Month

$226.8 per Year billed Annually, Pricing varies based on number of agents

Features

  • Number of Agents: 1
  • Customer Lists
  • Social Integration
  • Facebook and Twitter Integrations
  • Intelligent Triggers and Automations
  • Plugins & Integrations
  • Fully customizable with CSS
  • CRM Integrations
  • Enterprise Reporting & Analytics
  • Customizable Surveys
  • Multibrand Support
  • Intelligent Canned Messages
  • Inquiry Transfer
  • Spell Check
  • File Transfer / Attachments
  • PCI / HIPPA, Financial grade security
  • Conversion Tracking
  • Secure Forms
  • Automatic Inquiry Tagging
  • Customizable Email Form
  • Chat-to-Ticket
  • Agent permissions and restrictions
  • Filter & Search
  • Beautifully integrated Chat, Ticket and Knowledge base
  • Call center ready
  • Video chat
  • Visitor banning
  • US Based phone, chat & email support
Call Management
$9 /Month

Pricing varies based on number of agents

Features

  • Number of Agents: 1
  • Plugins & Integrations
  • Fully customizable with CSS
  • Enterprise Reporting & Analytics
  • Multibrand Support
  • File Transfer / Attachments
  • PCI / HIPAA, Financial grade security
  • Secure Forms
  • Automatic Inquiry Tagging
  • Agent permissions and restrictions
  • Filter & Search
  • Call logs
  • Capture Callback Requests
  • Beautifully integrated Chat, Ticket and Knowledge base
  • Call center ready
  • Video chat
  • Visitor banning
  • US Based phone, chat & email support
  • Visitor banning
  • US Based phone, Chat and Email support
View Price Page
Basic
Free

Features

  • Included 2 teammates
  • 30 days history
  • Unlimited contacts
  • Live Chat
  • Conversation Inbox
  • Help center
  • Mobile App
Startup
$29 /Month

Features

  • Included 5 teammates
  • 180 days history
  • 2,000 Free Contacts
  • Email Marketing
  • Marketing Automation
  • CRM
  • Out of office
  • Pre-Chat Surveys
  • In-Chat Help Center
  • Chat with Us
  • Live Chat custom icons
  • Help Center custom domain
  • Facebook Messenger
  • Typing Previews
  • Email Ticketing Forward
  • Private Notes
  • Zapier Integration
  • Calendly Integration
  • Block Users
Pro
$87 /Month

Features

  • Included 10 teammates
  • Unlimited days history
  • 5,000 Free Contacts
  • Video Call & Screen share
  • AutoReply
  • In-Chat Surveys
  • NPS Surveys
  • Canned Responses
  • Smart Assignment rules
  • Live Translate
  • Remove Branding
Enterprise
$159 /Month

Features

  • 10+ teammates
  • Unlimited days history
  • Tailored contacts
  • Team Reports
  • Hand-by-hand setup
  • Quicker Customer Support
  • Tailored Contacts
View Price Page

SCREENSHOTS

LiveHelpNow Screenshots
Customerly Screenshots
View 1 screenshot(s)

INTEGRATIONS

    NA
  • WordPress
  • Google Analytics
  • Shopify
  • Zapier
  • Google Tag Manager

ALTERNATIVES

Top alternatives to LiveHelpNow

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Top alternatives to Customerly

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