Home/Compare/LiveChat vs Xeno
Updated on: February 22, 2020

LiveChat vs Xeno

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LiveChat
(1203 Ratings)
48%
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LiveChat
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Overview

Summary

LiveChat is one of the most widely used live chat software catering its services to over 23,000 businesses across 150 countries. It has a number of chat tools that help your service agents to solve the queries of your customers within minutes. The message sneak-peek tool allows your agent to view what the client is typing or trying to type which helps him prepare his response as well as get an idea about the customer. You can also prepare canned responses so that your agent does not have to type the same answer over and over again. LiveChat can also be integrated with a number of third party apps like Facebook, Google Analytics, Mailchimp and a lot more. ..read more

Xeno functions as a real-time app for conversational sales that can help organizations in various activities related to marketing, sales, support, and feedback collection. By leveraging live responses, the tool can attract, convert, and retain customers easily. With a single and unified customer communication platform, lead management and customer support can be unified within seconds. By attracting new leads, users can easily keep their customers satisfied. It is simple to deploy and is easy to customize. And users who are looking to personalize the tool according to their brand can do so through the extended features. The tool includes a single shared team inbox that integrates the entire experience of customers, leads, partners, and team members on a single platform. It even includes a smart bot that automates various workflows. Other features include mobile-friendly, clean design, team-orientation, stripe integration, GDPR compliance, and more. ..read more

Features

Agent Scheduling

Call Logging

Call Me Option

Co-Browsing

Contact Management

Customer Support

Knowledge Database

Lead Scoring

List Management

Marketing Automation

Offline Form

Persistent Chat

Product Catalog

Project Management

Quotes (Proposals)

Referral Tracking

Shortcut Messages

Transfers

Video Chat

Visitor Targeting

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Boston, Massachusetts

San Francisco, CA

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Starter
$19 /User/Month

Features

  • Unlimited agent accounts
  • 60-day chat history
  • Basic widget customization
  • Ticketing system
  • Data security
Team
$39 /User/Month

Features

  • Unlimited agent accounts
  • Unlimited chat history
  • Full widget customization
  • Ticketing system
  • Data security
  • Basic reporting
  • Agent groups
  • Multiple brandings
Business
$59 /User/Month

Features

  • Unlimited agent accounts
  • Unlimited chat history
  • Full widget customization
  • Ticketing system
  • Data security
  • Advanced reporting
  • Agent groups
  • Multiple brandings
  • Staffing prediction
  • Work scheduler
Enterprise
Custom

Features

  • Unlimited agent accounts
  • Unlimited chat history
  • Full widget customization
  • Ticketing system
  • Data security
  • Advanced reporting
  • Agent groups
  • Multiple brandings
  • Staffing prediction
  • Work scheduler
  • Dedicated acc. manager
  • Product training
  • Software engineer support​
  • Security assistance
  • Single Sign-On (SSO)
View Price Page
Free
Free

Features

  • Live chat
  • Omni-channel
  • Shared team inbox
  • Self-powered CRM
  • Track requests
  • Conversational bot
  • Knowledge base
  • Help center
  • Auto-ID
  • Predefined responses
  • Routing rules
  • Meetings
  • News feed
  • Pre-chat questions
  • Interrogations
  • Surveys
  • Instantaneous translation
  • Analytics
  • Screenshots
  • Screensharing
  • Video chat
  • Manual messages
  • Auto messages
  • File sharing
  • Multilingual
  • Third-Party apps
  • Brands : Up to 2
  • Conversation history : 2 weeks
Jet
$28 /Month

$28 per Month billed Annually

$34 per Month billed Monthly

Features

  • Includes features of Free plan, plus
  • Conversation history : 2 months
  • Fully customizable
  • Support : Priority
  • SLA : Level 1
Aeroplane
$78 /Month

$78 per Month billed Annually

$94 per Month billed Monthly

Features

  • Includes features of Jet plan, plus
  • Brands : Upto 5
  • Conversation history : 12 months
  • Support : High Priority
  • SLA : Level 2
  • Remove Xeno branding
Rocket
$242 /Month

$242 per Month billed Annually

$290 per Month billed Monthly

Features

Includes features of Aeroplane plan, plus

Brands : Upto 8

Conversation history : Unlimited

Support : First Priority

SLA : Level 3

Account Manager

Migration assistance

View Price Page

SCREENSHOTS

View 7 screenshot(s)
View 4 screenshot(s)

INTEGRATIONS

  • WordPress
  • Salesforce
  • Freshbooks
  • WordPress
  • Trello
  • Asana
  • Google Analytics
  • Salesforce
  • Twilio Flex
  • Zapier
  • MailChimp