Home/Live Chat Software/LiveChat vs XenoUpdated on: March 29, 2024

Compare LiveChat vs Xeno

97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
LiveChat
LiveChat Live Chat Software (1302 Ratings)
78% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
LiveChat

LiveChat

Live Chat Software (1302 Ratings)
78% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

LiveChat is one of the most widely used live chat software catering its services to over 23,000 businesses across 150 countries. It has a number of chat tools that help your service agents to solve the queries of your customers within minutes. The message sneak-peek tool allows your agent to view what the client is typing or trying to type which helps him prepare his response as well as get an idea about the customer. You can also prepare canned responses so that your agent does not have to type the same answer over and over again. LiveChat can also be integrated with a number of third party apps like Facebook, Google Analytics, Mailchimp and a lot more. ..show more

Xeno functions as a real-time app for conversational sales that can help organizations in various activities related to marketing, sales, support, and feedback collection. By leveraging live responses, the tool can attract, convert, and retain customers easily. With a single and unified customer communication platform, lead management and customer support can be unified within seconds. By attracting new leads, users can easily keep their customers satisfied. It is simple to deploy and is easy to customize. And users who are looking to personalize the tool according to their brand can do so through the extended features. The tool includes a single shared team inbox that integrates the entire experience of customers, leads, partners, and team members on a single platform. It even includes a smart bot that automates various workflows. Other features include mobile-friendly, clean design, team-orientation, stripe integration, GDPR compliance, and more. ..show more

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Boston, Massachusetts

San Francisco, California

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Starter
$19 /User/Month

Small office / Home office

Features

  • 60-day chat history
  • Basic widget customization
  • Ticketing system
  • Data security
Team
$39 /User/Month

Full-time support team

Features

  • Unlimited chat history
  • Full widget customization
  • Ticketing system
  • Data security
  • Basic reporting
  • Agent groups
  • Multiple brandings
Business
$59 /User/Month

Customer service department

Features

  • Unlimited chat history
  • Full widget customization
  • Ticketing system
  • Data security
  • Advanced reporting
  • Agent groups
  • Multiple brandings
  • Staffing prediction
  • Work scheduler
Enterprise
Custom

Fortune 500 companies

Features

  • Unlimited chat history
  • Full widget customization
  • Ticketing system
  • Data security
  • Advanced reporting
  • Agent groups
  • Multiple brandings
  • Staffing prediction
  • Work scheduler
  • Dedicated acc. manager
  • Product training
  • Software engineer support​
  • Security assistance
  • HIPAA Compliance
  • Single Sign-On (SSO)
View Price Page
Satellite
$77 /Month

Features

  • 1 user included, then $25 / user / month
  • Chatbox
  • Collaborative team inbox
  • Conversation history
  • Customer-oriented ticketing feature
  • Manually-triggered messages
  • Editable messages
  • Live & Delayed modes
  • Conversation continuity
  • Canned responses
  • Customized notifications
  • Self-powered CRM
  • Manual-ID
  • Auto-ID
  • Pre-qualification questions
  • Automatic small talk
  • Fully customizable chatbox
  • Customizable avatars
  • Fully customizable bot
  • Emojis & animated GIFs
  • File sharing
  • Screenshots
  • Chat transcript
  • Roles and Permissions
  • Routing rules
  • Internal messages
  • Waiting line
  • Auto-detection of contact's language
  • 50-language chatbox
  • Multilingual feature set
  • Average response time
  • Answered conversations
  • Resolved conversations
  • One-and-done conversations
  • Team conversations
  • Bot conversations
Lunar Rover
$210 /Month

Features

  • 3 users included, then $32 / user / month
  • Chatbox
  • Emails
  • Facebook
  • Twitter
  • SDK for iOS
  • SDK for Android
  • Collaborative team inbox
  • Conversation history
  • Customer-oriented ticketing feature
  • Manually-triggered messages
  • Editable messages
  • Live & Delayed modes
  • Conversation continuity
  • Canned responses
  • Customized notifications
  • Self-powered CRM
  • Manual-ID
  • Auto-ID
  • Pre-qualification questions
  • Automatic small talk
  • Automatically triggered messages
  • Automatic meetings
  • Conversational chatbot
  • Natural language processing
  • 1 on 1 video call
  • Group video call (<= 5 participants)
  • 1 on 1 screensharing
  • Group screensharing (<= 5 participants)
View Price Page

SCREENSHOTS

LiveChat Screenshots
View 7 screenshot(s)
Xeno Screenshots
View 4 screenshot(s)

INTEGRATIONS

  • WordPress
  • Google Analytics
  • Salesforce
  • ChatBot
  • MailChimp
  • Freshbooks
  • WordPress
  • Trello
  • Asana
  • Google Analytics
  • Salesforce
  • Twilio Flex
  • Zapier
  • MailChimp

ALTERNATIVES

Top alternatives to LiveChat

Tidio Chat
Tidio Chat
Zendesk Talk
Zendesk Talk
Intercom
Intercom
ChatBot
ChatBot
Crisp
Crisp

Top alternatives to Xeno

Ghost
Ghost
You Need A Wiki
You Need A Wiki
NEO LMS
NEO LMS
Zoho CRM
Zoho CRM
Salesforce
Salesforce