Home/Live Chat Software/LiveChat vs WebsiteAliveUpdated on: March 28, 2024

Compare LiveChat vs WebsiteAlive

97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
87% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
87% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

LiveChat is one of the most widely used live chat software catering its services to over 23,000 businesses across 150 countries. It has a number of chat tools that help your service agents to solve the queries of your customers within minutes. The message sneak-peek tool allows your agent to view what the client is typing or trying to type which helps him prepare his response as well as get an idea about the customer. You can also prepare canned responses so that your agent does not have to type the same answer over and over again. LiveChat can also be integrated with a number of third party apps like Facebook, Google Analytics, Mailchimp and a lot more. ..show more

WebsiteAlive is customer support and happiness tool that enables both support and sales teams to intuitively connect with their customers. Customer support efforts can be easily scaled with the business of the users, eliminating the need for one-time investments. Users can customize the tool to sync it with the brand of their company with the ability to add a logo, colors, and more. There is absolutely no programming involved. All that the user has to do is simply copy a code snippet and paste it on his/her website. The agent logins can then be set up within minutes to accept chats. Following this, a dedicated chat widget appears on the website that customers can use to get in touch with the support teams. Other leading features of the tool include one-click call transfer, integration into social media, marketing, and email campaigns, and connecting with popular applications. ..show more

Features

Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff

Call Me Option Allows your visitors to speak to your agents directly over the phone

Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Knowledge Database Lets you have an access to all your past chat history and documents

Offline Form This feature allows your visitors to submit their questions when your agents are not available online

Persistent Chat Creating a subject-based group conversation that persists over time

Shortcut Messages Create shortcuts for the commonly used replies in order to save time

Transfers Transfer of calls from one operator to another with just one click

Video Chat Make conversations more personal with video calling between your agents and your visitors

Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Boston, Massachusetts

Houston, TX 77027 / 1-888-696-4513

API

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Starter
$19 /User/Month

Small office / Home office

Features

  • 60-day chat history
  • Basic widget customization
  • Ticketing system
  • Data security
Team
$39 /User/Month

Full-time support team

Features

  • Unlimited chat history
  • Full widget customization
  • Ticketing system
  • Data security
  • Basic reporting
  • Agent groups
  • Multiple brandings
Business
$59 /User/Month

Customer service department

Features

  • Unlimited chat history
  • Full widget customization
  • Ticketing system
  • Data security
  • Advanced reporting
  • Agent groups
  • Multiple brandings
  • Staffing prediction
  • Work scheduler
Enterprise
Custom

Fortune 500 companies

Features

  • Unlimited chat history
  • Full widget customization
  • Ticketing system
  • Data security
  • Advanced reporting
  • Agent groups
  • Multiple brandings
  • Staffing prediction
  • Work scheduler
  • Dedicated acc. manager
  • Product training
  • Software engineer support​
  • Security assistance
  • HIPAA Compliance
  • Single Sign-On (SSO)
View Price Page
AliveChat
$30 /Month

$20 per Month per Additional License

Features

  • 1 Operator License
  • Unlimited Chats
  • Mobile Chat
  • Customization
  • Visitor Tracking and Invitations
  • Chat Transcripts
  • Admin Rights
  • Co-Chat
  • Visitor Chat Window
  • Multiple Websites
  • Offline Email Form
  • Language/Localization
  • Fonts
  • Proactive Pop-Ups
  • Chat Button Gallery
  • Operator Profile Photo
  • Live Site Monitor
  • Visitor Footprints
  • Referrer and Entry URLs
  • Geo-Location
  • Efficient Call Routing
  • Call Queue
  • Multiple Departments
  • Pre-Chat Survey
  • End-of-Chat Survey
  • Multiple Chat Lines
  • Call Transfer
  • Spell Check
  • Auto-Send Chat to Emails (Admin)
  • Chat Labels
  • Proactive Pop-Up Invites
  • Automatic Proactive Pop-Ups
  • Past Chat Lookup
  • SSL Secured Chat
  • Typing Indicator
  • Hotkeys and Canned Phrases
  • Auto-Greetings
  • Chat Emailed to Visitors
  • Return Visitor Recognition
  • Internal Operator Chat
  • Page Tagging
  • Survey Results
  • Proactive Pop-up Invitation Report
  • Email and Ticket Support
  • Live Chat Support
  • Phone Support
AliveChat Plus
$50 /Month

$40 per Month per Additional license

Features

  • 1 Operator License
  • Unlimited Chats
  • Includes features of Alive Chat plan, plus
  • Desktop Screen Sharing
  • Reporting Suite
  • Visitor Recorder
  • Site Traffic Monitor and Admin Chat
  • Operator Performance
  • Chat Trends
  • Average Concurrent Chats
  • Pre-Chat/Post-Chat Survey Report
  • Concurrent Chats
  • VIP Priority Support
Enterprise
Custom

Features

  • 1-on-1 Consultation
  • Integration With Business Operations
  • Customized Solutions
  • Unique Marketing Campaigns
  • Specialized Support

Contact the vendor to get the latest pricing detail.

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SCREENSHOTS

LiveChat Screenshots
View 7 screenshot(s)
WebsiteAlive Screenshots
View 4 screenshot(s)

INTEGRATIONS

  • WordPress
  • Google Analytics
  • Salesforce
  • ChatBot
  • MailChimp
  • Freshbooks
  • WordPress
  • Squarespace

ALTERNATIVES

Top alternatives to LiveChat

Tidio Chat
Tidio Chat
Zendesk Talk
Zendesk Talk
Intercom
Intercom
ChatBot
ChatBot
Crisp
Crisp

Top alternatives to WebsiteAlive

Crisp
Crisp
JivoChat
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tawk.to
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