LiveChat vs Drift Comparison

Remove All ADD PRODUCT LiveChat Drift	97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove LiveChat Live Chat Software (2594 Ratings)	Remove Drift Conversational Marketing Software (1868 Ratings)
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ADD PRODUCT	97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove LiveChat Live Chat Software (2594 Ratings)	Remove Drift Conversational Marketing Software (1868 Ratings)
Start Free Trial	Start Free Trial

Overview

Summary

LiveChat is one of the most widely used live chat software catering its services to over 23,000 businesses across 150 countries. It has a number of chat tools that help your service agents to solve the queries of your customers within minutes. The message sneak-peek tool allows your agent to view what the client is typing or trying to type which helps him prepare his response as well as get an idea about the customer. You can also prepare canned responses so that your agent does not have to type the same answer over and over again. LiveChat can also be integrated with a number of third party apps like Facebook, Google Analytics, Mailchimp and a lot more. ..show more

Drift is a revenue acceleration platform, helping companies enhance their revenue, sales and productivity levels. Organisations also get to deliver personalised experiences to individual customers by bringing their go-to-market teams together. This way, they get to enhance the outreach of their brand and shorten the sales cycle as well. Over 50,000+ businesses from all around the globe use Drift to generate a qualified pipeline in real-time. Brands get to connect with their buyers over voice, chat, video and email to accelerate the revenues. Moreover, integration facilities offered by Drift helps brands engage their website visitors in real-time, providing personalised experiences accordingly. Timely notification offered by the platform helps organisations engage with their target accounts and never miss out on anything. Lastly, organisations can also rely on the particular to enhance their revenues without increasing the headcounts in a refreshingly frictionless manner. ..show more

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

Boston, Massachusetts

Boston, Massachusetts / 855-266-1567

API

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	Starter $19 /User/Month Small office / Home office Features 60-day chat history Basic widget customization Ticketing system Data security Team $39 /User/Month Full-time support team Features Unlimited chat history Full widget customization Ticketing system Data security Basic reporting Agent groups Multiple brandings Business $59 /User/Month Customer service department Features Unlimited chat history Full widget customization Ticketing system Data security Advanced reporting Agent groups Multiple brandings Staffing prediction Work scheduler Enterprise Custom Fortune 500 companies Features Unlimited chat history Full widget customization Ticketing system Data security Advanced reporting Agent groups Multiple brandings Staffing prediction Work scheduler Dedicated acc. manager Product training Software engineer support Security assistance HIPAA Compliance Single Sign-On (SSO) View Price Page	Premium Custom Ideal solution for small businesses who want to delight their customers through a conversational approach to sales and marketing. Features Everything in Free plus: Custom Chatbots - Engage, qualify, nurture, and convert site visitors 24/7 with personalized conversations. Basic Lead Routing - Automatically route leads to the right rep. Drift Intel - Identify even anonymous website visitors and personalize their experiences. Drift for Salesforce App - Access pre-built Salesforce dashboards (or create custom versions) to measure Drift's performance. Encryption at Rest - Data encryption in transit and at rest so your information is safe and secure at all times. Advanced Custom Ideal for medium-size businesses who want to engage their target audiences with specific messages, and generate more qualified sales pipeline, faster. Features Everything in Premium, plus: Fastlane - Drive more qualified pipeline from your lead forms. Audiences - Unlock more value from your website traffic by targeting specific groups of customers with personalized experiences. A/B Testing - Engage your target visitors with the perfect message to increase conversion to pipeline. Advanced Lead Routing - Sophisticated routing rules make it easy to set up conditional routing across multiple teams. Role-Based Access Controls - Manage permissions and user experience with three distinct user roles. Enterprise Custom Ideal solution for large, complex organizations who want to deliver personalization at scale, consistently generate qualified pipeline, and enhance the customer experience. Features Everything in Advanced, plus: Workspaces - Dedicated Drift instance with its own chatbots, reporting, users and settings. Additional workspaces are available for purchase. Multiple Languages - Deploy Drift globally with chatbots in multiple languages or localizations. Virtual Selling Assistants - Deliver personalization at scale and consistently generate qualified pipeline without adding headcount — with our patented AI Virtual Selling Assistants. Conversation Analysis - Uncover patterns and insights from your database of conversations, so you can optimize your buying journey, and sales process. Free Free Get started with Conversational Marketing by having conversations with your website visitors. Great for small businesses. Drift for Early Stage Startups Custom For Less than 50 employees. The software offers Early Stage Startups pricing plan on basis of request. Add playbook building services Custom Our Professional services team can build and optimize your chat playbooks based on best practices and years of expertise. Virtual selling assistants Custom Use Artificial Intelligence to qualify your website visitors through human-like conversation, 24/7/365, across time zones and languages. View Price Page

Compare LiveChat vs Drift

LiveChat

Drift

Overview

TECHNICAL DETAILS

Pricing

SCREENSHOTS

INTEGRATIONS

ALTERNATIVES