Home/Compare/LiveChat vs Drift
Updated on: October 20, 2020

LiveChat vs Drift

98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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LiveChat Live Chat Software
(1871 Ratings)
96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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Drift Live Chat Software
(752 Ratings)
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98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
LiveChat Live Chat Software
(1871 Ratings)
96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
Drift Live Chat Software
(752 Ratings)
Visit Website Visit Website

Overview

Summary

LiveChat is one of the most widely used live chat software catering its services to over 23,000 businesses across 150 countries. It has a number of chat tools that help your service agents to solve the queries of your customers within minutes. The message sneak-peek tool allows your agent to view what the client is typing or trying to type which helps him prepare his response as well as get an idea about the customer. You can also prepare canned responses so that your agent does not have to type the same answer over and over again. LiveChat can also be integrated with a number of third party apps like Facebook, Google Analytics, Mailchimp and a lot more. ..read more

Drift is the world's first conversational marketing platform to build a good customer experience with customers. A Free Software that connects businesses with website visitors in real-time using bots and artificial intelligence. Generate sales and lead conversion with chatbots, induce automated email campaigns, schedule meetings, transfer conversations between agents, receive notifications and respond to customers to enhance sales and services. It also has integrations with Zapier, Salesforce, Slack, HubSpot, Marketo, Google Analytics, and Rest API. ..read more

Features

Agent Scheduling

Call Me Option

Co-Browsing

Knowledge Database

Offline Form

Persistent Chat

Shortcut Messages

Transfers

Video Chat

Visitor Targeting

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Boston, Massachusetts

Cambridge, Massachusetts / 855-266-1567

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Starter
$19 /User/Month

Features

  • Unlimited agent accounts
  • 60-day chat history
  • Basic widget customization
  • Ticketing system
  • Data security
Team
$39 /User/Month

Features

  • Unlimited agent accounts
  • Unlimited chat history
  • Full widget customization
  • Ticketing system
  • Data security
  • Basic reporting
  • Agent groups
  • Multiple brandings
Business
$59 /User/Month

Features

  • Unlimited agent accounts
  • Unlimited chat history
  • Full widget customization
  • Ticketing system
  • Data security
  • Advanced reporting
  • Agent groups
  • Multiple brandings
  • Staffing prediction
  • Work scheduler
Enterprise
Custom

Features

  • Unlimited agent accounts
  • Unlimited chat history
  • Full widget customization
  • Ticketing system
  • Data security
  • Advanced reporting
  • Agent groups
  • Multiple brandings
  • Staffing prediction
  • Work scheduler
  • Dedicated acc. manager
  • Product training
  • Software engineer support​
  • Security assistance
  • Single Sign-On (SSO)
View Price Page
Free (Individuals)
Free

Ideal for sites who want basic chat capability

Features

  • Chat Seats Included : 1
  • Contacts : 100
  • Widgets : 1
  • Live Chat
  • Block IP
  • Email Fallback
  • Welcome Message
  • Sales Sequences : $150 per Month
  • Email Signatures
  • Calendar Integration
  • Integrations : Slack, Vidyard, Google Analytics
  • Conversation Reporting
  • Support : Help Docs
Standard (Individuals)
$50 /Month

Ideal for sites who want to proactively start conversations with prospects

Features

  • Chat Seats Included : 1
  • Additional Seats : $25 per Month
  • Contacts : Unlimited
  • Includes features of Free plan, plus
  • Saved Replies
  • Live View
  • Data Enrichment
  • Sliders and Proactive Messages
  • Round Robin Routing
  • Calendar in Chat
  • Integrations : Zapier, Help/Knowledgebase
  • Chat Support
Pro (Teams)
$400 /Month

$400 per Month billed Yearly

Ideal for smaller teams who want to capture and distribute leads to their reps

Features

  • Chat Seats Included : 1
  • Additional Chat Seats : $40 per Month
  • Additional Calendar-Only Seats : $20 per Month
  • Includes features of Standard plan, plus
  • Role Based Access Control
  • Custom Branding
  • Landing Pages
  • Custom Bots
  • CRM Routing
  • Automated Booking
  • Integrations : MadKudu, Segment, Hubspot, Salesforce, Zendesk, LinkedIn Sales Navigator, Outreach
  • Revenue Reporting
  • 30 Day Onboarding
Premium (Teams)
$1500 /Month

$1500 per Month billed Yearly

Features

  • Closed Loop ABM : 1
  • Additional Chat Seats : $80 per Month
  • Additional Calendar-Only Seats : $20 per Month
  • Includes features of Pro plan, plus
  • Multiple Teams
  • Single Sign On
  • Team and Availability Routing
  • Account-Based Routing
  • Integrations : Marketo, Pardot, Eloqua , Kickfire (Add-on), Clearbit (Add-on), Demandbase (Add-on)
  • Dedicated Customer Success Manager
Enterprise
Custom

Features

  • Advanced routing to groups (BDRs + AEs), geographies, and custom fallback based on availability
  • Extended reporting APIs that enable you to send your data directly to your warehouse
  • Super admin roles that can login and manage more than one Drift instance
  • Full sandbox instance that allows you to test your integrations and flows before going live
  • Additional instances for geographies, subsidiaries, or domains (Optional Add-ons)
  • AI Bots driven by real artificial intelligence that learns from actual conversations over time (Optional Add-ons)
  • Custom rollout and strategy development from our Conversational Marketing Blueprint
  • Technical integration setup with our Solution Engineers to ensure your data is going to your marketing automation, CRM, and data warehouse
  • We will build your initial (home page, pricing, ABM, paid advertising) Playbooks and then help you optimize them over time through chat analysis and conversation benchmarking
  • Training for your Sales and Marketing leadership as well as reps when new divisions or instances are added
  • Quarterly Executive Business Review with key stakeholders across your organization
  • 24/5 chat support
Free (Drift Video)
Free

Ideal for companies who are afraid of commitment with video

Features

  • Record Unlimited Videos
  • Access 100 Most Recent Videos
  • Chat Directly From Your Videos
Pro (Drift Video)
$12 /Month

Ideal for companies who want to start conversations with video

Features

  • Secure Private Sharing
  • Unlimited Video Storage
  • HD Quality Video
  • Custom Branding
  • Video Upload and Download
Startups
$50 /Month

$600 per Year billed Yearly

Features

  • Less than 10 employees

View Price Page

SCREENSHOTS

LiveChat Screenshots
View 7 screenshot(s)
Drift Screenshots
View 6 screenshot(s)

INTEGRATIONS

  • WordPress
  • Salesforce
  • Freshbooks
  • Pardot
  • HubSpot CRM
  • Slack
  • Google Analytics
  • Marketo
  • Salesforce
  • Segment
  • Zapier

ALTERNATIVES

Top alternatives to LiveChat

Drift
Intercom
tawk.to
Crisp
JivoChat

Top alternatives to Drift

Intercom
LiveChat
tawk.to
Crisp
JivoChat