LiveChat vs Chatnox Comparison

Remove All ADD PRODUCT LiveChat Chatnox	97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove LiveChat Live Chat Software (2594 Ratings)	85% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Chatnox Live Chat Software (23 Ratings)
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ADD PRODUCT	97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove LiveChat Live Chat Software (2594 Ratings)	85% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Chatnox Live Chat Software (23 Ratings)
Start Free Trial	Start Free Trial

Overview

Summary

LiveChat is one of the most widely used live chat software catering its services to over 23,000 businesses across 150 countries. It has a number of chat tools that help your service agents to solve the queries of your customers within minutes. The message sneak-peek tool allows your agent to view what the client is typing or trying to type which helps him prepare his response as well as get an idea about the customer. You can also prepare canned responses so that your agent does not have to type the same answer over and over again. LiveChat can also be integrated with a number of third party apps like Facebook, Google Analytics, Mailchimp and a lot more. ..show more

Chatnox is a Live Chat Software Solution used to engage and track your visitors. Proactive Live Chat and Customizable Chat Widgets colors available to suit your website and brand. Route your chats to relevant departments and Offline Messaging is available. The software supports Mobile Android and iOS. ..show more

Features

Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff
Call Me Option Allows your visitors to speak to your agents directly over the phone
Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.
Knowledge Database Lets you have an access to all your past chat history and documents
Offline Form This feature allows your visitors to submit their questions when your agents are not available online
Persistent Chat Creating a subject-based group conversation that persists over time
Shortcut Messages Create shortcuts for the commonly used replies in order to save time
Transfers Transfer of calls from one operator to another with just one click
Video Chat Make conversations more personal with video calling between your agents and your visitors
Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

Boston, Massachusetts

Dublin, Ireland

API

N/A

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	Starter $19 /User/Month Small office / Home office Features 60-day chat history Basic widget customization Ticketing system Data security Team $39 /User/Month Full-time support team Features Unlimited chat history Full widget customization Ticketing system Data security Basic reporting Agent groups Multiple brandings Business $59 /User/Month Customer service department Features Unlimited chat history Full widget customization Ticketing system Data security Advanced reporting Agent groups Multiple brandings Staffing prediction Work scheduler Enterprise Custom Fortune 500 companies Features Unlimited chat history Full widget customization Ticketing system Data security Advanced reporting Agent groups Multiple brandings Staffing prediction Work scheduler Dedicated acc. manager Product training Software engineer support Security assistance HIPAA Compliance Single Sign-On (SSO) View Price Page	Startup Free Features 2 Operators 20 Chats per Month 99.95 percent Uptime Guarantee Full Featured Web Chat Panel Concurrent Chat Limit Customizable Pre-Chat Survey Forms Operator Rating Access to Chat Transcripts Chat Transcript Back-up : 3 Months Offline Messages to Email Tag Chats Canned Messages : 5 Messages Group Limit : 1 user group Full featured Web Chat Panel Trigger Limit : 1 Chat Trigger Trigger Messages by Time Delay, Page Name, Country, Referral Path View Visitor Location, Location on a Map, System Information, Referral Path Pre-defined Widget Color Theme Gallery Customize Chat Window Forms and Button Chat Bar Customization Attention Grabbers Custom Live Chat Status Image Linking Twitter Integration (Display tweets) Link to Facebook Page Daily Chat Count Summary Standard $9.99 /Month Starts from $9.99 per Month billed Annually Features 2 Operators Includes features of Startup plan, plus Unlimited Chats IM Integration (Take Chats on Mobile) Concurrent Chat Limit : 10 Chats Chat Transcript Back-up : 6 Months Canned Messages : Unlimited Canned Messages Transfer Chat between Operators Group Limir : 5 user groups Trigger Limit : 3 Chat Triggers Real-time Visitors Tracking (See Who's Online) Color Chat Widget with Custom Color Codes Chat Distribution by Invitation Type Chat Distribution by Groups and Department Chat Distribution by Operators Premium $19.99 /Month Starts from $19.99 per Month billed Annually Features 2 Operators Includes features of Standard plan, plus Concurrent Chat Limit : 100 Chats Chat Transcript Back-up : 24 Months Use on Multiple Domains Unlimited Group Limit Trigger Limit : Unlimited Chat Triggers Send Chat Invitation to Live Visitors Remove Branding Chat Rating Summary Chat Distribution by Time (Analyze Peak Times) Operator Login/Logout (Coming Soon) View Price Page

Compare LiveChat vs Chatnox

LiveChat

Chatnox

Overview

Features

TECHNICAL DETAILS

Pricing

SCREENSHOTS

INTEGRATIONS

ALTERNATIVES