97%
The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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97%
The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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Summary |
LiveChat is one of the most widely used live chat software catering its services to over 23,000 businesses across 150 countries. It has a number of chat tools that help your service agents to solve the queries of your customers within minutes. The message sneak-peek tool allows your agent to view what the client is typing or trying to type which helps him prepare his response as well as get an idea about the customer. You can also prepare canned responses so that your agent does not have to type the same answer over and over again. LiveChat can also be integrated with a number of third party apps like Facebook, Google Analytics, Mailchimp and a lot more. ..show more |
atlasLive is a live chat service that can be easily integrated into a website to enable healthy conversations with customers. The brand believes that conversations can be catalysts to faster sales and with an interesting array of features and it promises to cut the sales cycle to half. Apart from the live chat pop out on the website, the service also allows to follow-up with customers via SMS conversations even when they’ve left the website. It supports auto-replies for the most common questions customers ask, saving manual effort. One of the biggest advantages is that Atlas Live allows unlimited users and there is no upper limit. For businesses using LassoCRM, the tool can be easily integrated and all registrants are immediately synced for a seamless experience. Fully setting up Atlas Live on a website takes just a few hours and getting started is even easier. ..show more |
Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff |
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Call Me Option Allows your visitors to speak to your agents directly over the phone |
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Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. |
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Knowledge Database Lets you have an access to all your past chat history and documents |
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Offline Form This feature allows your visitors to submit their questions when your agents are not available online |
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Persistent Chat Creating a subject-based group conversation that persists over time |
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Shortcut Messages Create shortcuts for the commonly used replies in order to save time |
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Transfers Transfer of calls from one operator to another with just one click |
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Video Chat Make conversations more personal with video calling between your agents and your visitors |
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Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message |
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Tidio Chat
Zendesk Talk
Intercom
ChatBot
Crisp
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Crisp
JivoChat
tawk.to
Intercom
LiveChat
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