Home/Live Chat Software/LiveChat vs Applozic
Updated on: October 20, 2021

Compare LiveChat vs Applozic

98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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LiveChat
LiveChat Live Chat Software
(1944 Ratings)
80% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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LiveChat

LiveChat

Live Chat Software
(1944 Ratings)
80% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
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Overview

Summary

LiveChat is one of the most widely used live chat software catering its services to over 23,000 businesses across 150 countries. It has a number of chat tools that help your service agents to solve the queries of your customers within minutes. The message sneak-peek tool allows your agent to view what the client is typing or trying to type which helps him prepare his response as well as get an idea about the customer. You can also prepare canned responses so that your agent does not have to type the same answer over and over again. LiveChat can also be integrated with a number of third party apps like Facebook, Google Analytics, Mailchimp and a lot more. ..read more

Applozic is a customer engagement platform for chat and messaging to produce a rich conversational interface. It is a complete toolkit that offers features such as One-to-One Chat, Group Chat, Push Notifications, Attachments, Broadcasting and Bot Integrations. A secure platform to embed messages in applications and track the status of delivery messages. A Dashboard available to manage users, add or remove users from chat groups and send crisp messages. The software lets you integrate chats in websites and mobile Android and IOS. SDKs are available for major hybrid platforms such as Ionic, Xamarin and React Native. ..read more

Freshdesk Messaging (Formerly Freshchat) is the modern messaging solution that delivers effortless customer service for the digital-first customer across messaging channels. The software offers Smarter Conversations and Self-service tool to resolve queries across first and third party messaging platforms. The Best-in-class AI chatbots used to increase customer engagement and scale customer service. It supports 33+ languages to customize messenger in the language of your choice. Measure productivity metrics in real-time with reports to automate business workflows. ..read more

Features

Agent Scheduling

Call Me Option

Co-Browsing

Knowledge Database

Offline Form

Persistent Chat

Shortcut Messages

Transfers

Video Chat

Visitor Targeting

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Boston, Massachusetts

Palo Alto, California / (+1) (310) 909-7458

San Mateo, CA / +1 650 513 0514

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Starter
$19 /User/Month

Small office / Home office

Features

  • 60-day chat history
  • Basic widget customization
  • Ticketing system
  • Data security
Team
$39 /User/Month

Full-time support team

Features

  • Unlimited chat history
  • Full widget customization
  • Ticketing system
  • Data security
  • Basic reporting
  • Agent groups
  • Multiple brandings
Business
$59 /User/Month

Customer service department

Features

  • Unlimited chat history
  • Full widget customization
  • Ticketing system
  • Data security
  • Advanced reporting
  • Agent groups
  • Multiple brandings
  • Staffing prediction
  • Work scheduler
Enterprise
Custom

Fortune 500 companies

Features

  • Unlimited chat history
  • Full widget customization
  • Ticketing system
  • Data security
  • Advanced reporting
  • Agent groups
  • Multiple brandings
  • Staffing prediction
  • Work scheduler
  • Dedicated acc. manager
  • Product training
  • Software engineer support​
  • Security assistance
  • HIPAA Compliance
  • Single Sign-On (SSO)
View Price Page
Starter Plan
$99 /Month

$99 /month billed Annually or $129 /month billed Monthly

Upto 5000 active chat users/month

Features

  • 1-1 and Group Messaging
  • Bot Integration
  • Platform APIs
  • Knowledge Base, Email Support
  • Rich Interactive Messaging
  • Message Broadcasting
  • Encryption and Security
  • Moderation Tools

Add-Ons

1. Booster Pack : $50 /month (For every 5000 additional users)

  • Buy affordable booster packs when you cross the threshold MAU of your plan

2. Integration Assistance : $499 (One-Time)

  • Support Hours: 12 AM to 12 PM PT (Mon - Fri)
  • Email/Slack/LiveChat Supoort Allowance: 30 Days (During Support Hours)
  • Overall Remote Session Allowance: 10 Hours
  • Book Support session at least 1 day on advance

3. Priority Support Program : $499 /month

  • Dedicated support channels via phone, skype for immediate resolution.
Custom Plan
Custom

Applozic offers everything enterprises need to run IP-Messaging at scale. Get in touch for details.

Features

  • Account Management
  • Volume Discounts
  • Dedicated Support
  • Dedicated Server Hosting

Contact the vendor to get the latest pricing details.

View Price Page
Free
Free

Uup to 100 agents

Features

  • Chatbots (Freddy)
  • Chatbot Analytics (Freddy)
  • Inbox Views
  • Topics
  • Groups
  • Conversation Labels
  • Bulk Actions
  • User Properties
  • Mobile SDK
  • Wordpress
  • Freshdesk integration
  • Shopify
  • 10K MUV/account
  • 24 x 5 email support
  • 24 x 5 chat support
Growth
$18 /User/Month

Features

  • Up to 2000 bot sessions/month (Free)
  • Includes features of Free plan, plus
  • Assignment Rules
  • Priority Inbox
  • Canned Responses
  • Private Notes
  • User Events & Timeline
  • User Segmentation
  • Business Hours (Global)
  • Offline experience
  • Basic Dashboard
  • FAQs
  • Conversations Overview Report
  • Facebook Messenger
  • Files
  • Marketplace (App Store)
  • 100K MUV/agent
  • Additional bot sessions : $75 for 1000
Pro
$47 /User/Month

Features

  • Up to 3000 bot sessions/month (Free)
  • Includes features of Growth plan, plus
  • WhatsApp Business
  • Apple Business Chat
  • Auto-resolve
  • IntelliAssign
  • Business Hours (by Groups)
  • Co-Browsing
  • Live Translate
  • Advanced Dashboard
  • Advanced Automations
  • Team Performance Report
  • Agent Availability Report
  • Roles and Permissions
  • CSAT Survey and Report
  • Conversation APIs
  • 300K MUV/agent
  • Additional bot sessions : $75 for 1000
Enterprise
$83 /User/Month

Features

  • Up to 5000 bot sessions/month (Free)
  • Includes features of Pro plan, plus
  • Allowed IPs
  • Allowed Domains
  • User Authentication(JWT)
  • 400K MUV/agent
  • Additional bot sessions : $75 for 1000
View Price Page

SCREENSHOTS

LiveChat Screenshots
View 7 screenshot(s)
Applozic Screenshots
View 2 screenshot(s)
Freshdesk Messaging (Formerly Freshchat) Screenshots
View 5 screenshot(s)

INTEGRATIONS

  • WordPress
  • Google Analytics
  • Salesforce
  • ChatBot
  • MailChimp
  • Freshbooks
    NA
  • WordPress
  • Freshsales
  • Freshdesk
  • Stripe Payments
  • Slack
  • Upscope
  • MessageBird
  • Zluri
  • Freshservice
  • Landingi
  • Klaviyo
  • TeamViewer
  • WooCommerce
  • HubSpot CRM
  • Shopify
  • Pipedrive
  • Zendesk Sell
  • Calendly

ALTERNATIVES

Top alternatives to LiveChat

Intercom
Intercom
tawk.to
tawk.to
JivoChat
JivoChat
Crisp
Crisp
LiveHelpNow
LiveHelpNow

Top alternatives to Applozic

CometChat
CometChat
LiveChat
LiveChat
Intercom
Intercom
tawk.to
tawk.to
JivoChat
JivoChat