Home/Compare/Zendesk Talk vs Knowlarity
Updated on: August 21, 2019

Zendesk Talk vs Knowlarity

98%
Zendesk Talk
(2335 Ratings)
77%
Knowlarity
(8 Ratings)
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Zendesk Talk
(2335 Ratings)
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Knowlarity
(8 Ratings)
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Overview

Summary

Zendesk helps you to connect with your customers using it’s cloud-based call center solution. It allows you to choose a toll free number for delivering your service. Using this software, you can receive unlimited inbound calls and also you can support your customers by making outbound calls. In addition it allows you to make concurrent calls to support multiple conversations from same number. It provides browser-based call center solution that allows you to manage all your calls from browser and does not require any phone hardware. Moreover, it allows you to record all calls that can be later used for QA. ..read more

Knowlarity is a call centre software that offers artificial intelligence-enabled cloud telephony facilities. The software comes with sophisticated speech recognition feature. Knowlarity helps in generating leads, build recall value of your brand, enhance customer satisfaction and build marketing campaigns successfully by adding multiple toll-free numbers with several media. The software features outbound calling, virtual number to track marketing return rates of various campaigns, easy call-routing, customized web-based IVR service, analytics dashboard, missed call service and progressive dialer. Knowlarity allows tracking customers, their personal contact info and record interaction. ..read more

Features

Auto Call Recording

Call Monitoring

Concurrency Support

IVR Support

Inbound Call Center

Live Chat

Outbound Call Center

Predictive Dialer

Progressive Dialer

Queue Management (Calls)

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

San Francisco, CA/ 888-670-4887

Haryana, India

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Partner Edition
$9 /User/Month

From $9 Per agent per month

Access to telephony integrations and CTI toolkit for:

  • Embedded softphone
  • Caller ID and history
  • Tickets with call data and agent assignment

Please Contact the vendor for Detailed Pricing of Partner Edition Plan.

Enterprise
$89 /User/Month
  • From $89 Per Agent Per Month (Annual billing)
  • From $110 Per Agent Per Month (Monthly billing)
  • Usage sold separately
  • Includes all the Features of Professional, Plus
  • Launch Success Program
  • Monthly Diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand
  • Required for accounts with 100 agents on Talk

Please Contact the Vendor for Detailed Pricing about Enterprise Plan.

Professional
$49 /User/Month
  • From $49 Per Agent Per Month (Annual Billing)
  • From $59 Per Agent Per Month (Monthly billing)
  • Usage sold separately
  • Includes all the Features of Team Plan, Plus
  • IVR phone trees
  • Call monitoring and barging
  • Callback from queue
  • Real-time analytics
  • Insights reporting
Team
$19 /User/Month
  • Starts from $19 Per Agent Per Month (Annual billing)
  • From $25 Per Agent Per Month (Monthly billing)
  • Usage sold separately
  • Includes all the Features of Lite Plan Plus
  • Multiple phone numbers
  • Warm transfer
  • Business hours
  • Text messaging
Lite
Free
  • Starts from $0 Per Agent Per Month
  • Pay for usage only.
  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording and voicemail transcription
View Price Page
Basic Plan
$20 /Month

Perfect for early stage startups, Home based companies, garage based companies and well get the hint.

Features

  • Product Interface : Web Interface, Mobile App, 128 Bit Security, Unified Management
  • Basic IVR : Blacklisting, Welcome Greeting, Programmable Extension, Dynamic Greetings, Time Based Routing, Click-to-call, Voicemail
  • Advance IVR : Multi-Language Message, Custom On-Hold Music, Multi Agent Free Login
  • Reports and Alerts : Real-Time Analytics, Call Logs, Email Reports, SMS Acknowledgement, SMS Notification, Quick Dial Basic, Call Recording : 1 Month

Add-On

  • QuickDial plus
  • Pick your VIP Number
Advanced Plan
$30 /Month

Perfect for small enterprise such as delivery centric FnB models,Clinics, Retail Stores, small format Restaurants

Features

  • Includes features of Basic plan, plus
  • Advanced Call Forwarding
  • Custom SMS API
  • Multi Level IVR
  • Post Call Hooks(Hook API)
  • CRM Integration
  • Call Recording - 3 Months

Add-ons

  • International Number
  • Toll Free Number
  • Customer Sender ID
Premium Plan
$50 /Month

Perfect for multi-chain beauty, parlors, QSR format outlets delivery based models.

Features

  • Includes features of Advanced plan, plus
  • Multi Agent Login (Role level access)
  • Sticky Agent
  • Call Recording : Unlimited
Enterprise Plan
Custom

Features

  • includes features of Premium Plan, plus
  • Location (Telco) Based Routing
  • Incall Transfer
  • Outbound Dialer
  • Automated Outbound Calling
  • Personalized IVR
  • Customized Reports

Add-ons

  • Virtual Number pool
View Price Page

SCREENSHOTS

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