Home/Compare/Knowlarity vs Voiptime
Updated on: February 27, 2020

Knowlarity vs Voiptime

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Knowlarity
(5 Ratings)
78%
Voiptime
(7 Ratings)
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Knowlarity
(5 Ratings)
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Voiptime
(7 Ratings)
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Overview

Summary

Knowlarity is a call centre software that offers artificial intelligence-enabled cloud telephony facilities. The software comes with sophisticated speech recognition feature. Knowlarity helps in generating leads, build recall value of your brand, enhance customer satisfaction and build marketing campaigns successfully by adding multiple toll-free numbers with several media. The software features outbound calling, virtual number to track marketing return rates of various campaigns, easy call-routing, customized web-based IVR service, analytics dashboard, missed call service and progressive dialer. Knowlarity allows tracking customers, their personal contact info and record interaction. ..read more

Voiptime is a cold calling software that is based not the cloud and drives the outbound sales of businesses. It automates the calling process with intuitive features such as preview dialer, power dialer, and predictive dialer systems. The tool packs all the capabilities of a phone dialing software into a neat package that can boost the ROI of businesses. All the three auto dialers are backed by a unique dialing logic. It even makes use of Webhooks and an API to pave way for two-way integration. Voiptime even includes local DID phone numbers for the US and up to a hundred other countries. With the help of a real-time dashboard, managers can bring themselves to speed with recent agent activities and the progress of various call campaigns that agents are working on. And a built-in CRM system sports complete client cards and information. Features include personalized conversations, downtime minimisation and maximum connect rate. ..read more

Features

Auto Call Recording

Call Monitoring

Concurrency Support

IVR Support

Inbound Call Center

Live Chat

Outbound Call Center

Predictive Dialer

Progressive Dialer

Queue Management (Calls)

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Haryana, India

Denver, Colorado / +1 (720) 362-50-05

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Basic Plan
$20 /Month

Perfect for early stage startups, Home based companies, garage based companies and well get the hint.

Features

  • Product Interface : Web Interface, Mobile App, 128 Bit Security, Unified Management
  • Basic IVR : Blacklisting, Welcome Greeting, Programmable Extension, Dynamic Greetings, Time Based Routing, Click-to-call, Voicemail
  • Advance IVR : Multi-Language Message, Custom On-Hold Music, Multi Agent Free Login
  • Reports and Alerts : Real-Time Analytics, Call Logs, Email Reports, SMS Acknowledgement, SMS Notification, Quick Dial Basic, Call Recording : 1 Month

Add-On

  • QuickDial plus
  • Pick your VIP Number
Advanced Plan
$30 /Month

Perfect for small enterprise such as delivery centric FnB models,Clinics, Retail Stores, small format Restaurants

Features

  • Includes features of Basic plan, plus
  • Advanced Call Forwarding
  • Custom SMS API
  • Multi Level IVR
  • Post Call Hooks(Hook API)
  • CRM Integration
  • Call Recording - 3 Months

Add-ons

  • International Number
  • Toll Free Number
  • Customer Sender ID
Premium Plan
$50 /Month

Perfect for multi-chain beauty, parlors, QSR format outlets delivery based models.

Features

  • Includes features of Advanced plan, plus
  • Multi Agent Login (Role level access)
  • Sticky Agent
  • Call Recording : Unlimited
Enterprise Plan
Custom

Features

  • includes features of Premium Plan, plus
  • Location (Telco) Based Routing
  • Incall Transfer
  • Outbound Dialer
  • Automated Outbound Calling
  • Personalized IVR
  • Customized Reports

Add-ons

  • Virtual Number pool
View Price Page
Basic
$39 /User/Month

Hit your sales goals with call automation and built-in CRM

Features

  • Approximately 1150 minutes free to the USA per agent monthly
  • Upto $8 free usage credit for global calling per agent monthly
  • Preview and Power dialers
  • Basic reporting and Live monitoring
  • API integration and Webhooks
  • Call recording (1 year storage)
  • Local caller ID (from $4 per Area per Month)
  • Global calling (minutes are sold separately)
  • Support 8/5 (Helpdesk)

Professional
$68 /User/Month

The fastest Predictive dialer for high volume outbound calls

Features

  • Includes features of Basic plan, plus
  • Approximately 2900 minutes free to the USA per agent monthly
  • Upto $20 free usage credit for global calling per agent monthly
  • Predictive dialer
  • Advanced KPI reporting
  • Teams and tasks priority
  • Call recording (3 years storage)
  • Local caller ID (from $4 per Area per Month)
  • Global calling (minutes are sold separately)
  • Premium support (Helpdesk and Chat)

Custom
Custom

Customized plan for complex business tasks

Features

  • Includes features of Professional plan, plus
  • Approximately 8600 minutes free to the USA per agent monthly
  • Upto $60 free usage credit for global calling per agent monthly
  • From 10 licenses
  • On-demand feature development
  • Custom analytics
  • Unlimited calling
  • Unlimited simultaneous calls
  • Support 24/7 (Helpdesk and Chat and Phone), Service Level Agreement
  • Dedicated support manager

Contact the vendor to get the latest pricing detail.

View Price Page

SCREENSHOTS

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