Home/Call Center Software/Knowlarity vs uContactUpdated on: March 29, 2024

Compare Knowlarity vs uContact

86% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
86% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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86% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
86% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

Knowlarity’s cloud-based solutions offer a secure, flexible, and automated platform that aids in digitizing a distributed workforce to run businesses across geographical boundaries. Deliver explicit customer experiences on multiple channels like Voice, Messaging, Video, and AI embedded tools for a refined & personalized engagement. Improve your marketing campaigns, sales support, CSATs, nurture quality leads while driving more ROI by reducing your churn with a seamless customer journey. Make your smartphone a mini contact center by saving extra expenses and be available to your customers after business hours while working remotely. Create a digital workforce for the future to sustain in the long run while. Business verticals from large enterprises to startups to SMBs can scale at ease while serving a streamlined customer experience. ..show more

uContact software is a Call Center Software used to manage all your business. It is a unified inbox of interactions to manage the experience of the customer across Phone, SMS, webchat, email WhatsApp and Social Media. Small, Medium and Large companies make use of the software. ..show more

Features

Auto Call Recording Automatically records all the ongoing calls.

Call Monitoring Allows you listen to all inbound and outbound calls.

Concurrency Support Allows you to manage multiple calls concurrently

IVR Support Interactive voice recognition routes the caller to the right agent

Inbound Call Center Allows you to receive an incoming call from customers

Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online

Outbound Call Center Allows your agent to make outgoing calls

Predictive Dialer Automatically dials to list of phone numbers

Progressive Dialer Auto dials and connects agents to calls answered by live persons

Queue Management (Calls) Allows you to control call queues and distributes call equally

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Haryana, India

Montevideo, Uruguay / +1 305 7042135

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Knowlarity
Custom

Features

  • Voice
    • Cloud Contact Centre
    • Virtual Number
    • IVR Solution
    • Number Masking
    • Lead Management
    • Missed Call
    • Toll Free Number
    • Automated Outbound Calling
    • Google Verified Calling
    • Click to Call
    • Softphone Solution (MPLS)
    • Virtual Mobile Number CLI
  • Messaging

    • Promotional SMS
    • Transactional SMS
  • Video Platform

    • Track, Record & Manage
    • Personalized Room Links
    • Do-it-Yourself
  • AI-enabled platform

    • Speech Analytics
    • Text to Speech
    • ChatBot/VoiceBot
View Price Page
Classic (Cloud)
$50 /User/Month

Features

  • ACD
  • Inbound, Outbound, Blended
  • Dialers: Preview,Progressive,Power & Predictive
  • IVR
  • Sophisticated PBX
  • Coaching, Whispering & Barge in
  • Real time monitoring
  • CRM Lite
Omni (Cloud)
$60 /User/Month

Features

  • Include features of Classic plan, plus
  • Unified Inbox
  • SMS
  • Web Chat: with audio and video call
  • Web Click to Call
  • Web Call Back
  • Email
  • Multichannel recording
  • Live Assistance
Play (Cloud)
$60 /User/Month

Features

  • Includes features of Classic plan, plus
  • Gamification
  • Customizable games
  • Objectives by agent, group and area
  • Customizable measures and objectives
  • Badges
  • Daily game
  • Rankings
  • Dynamic queries
Full (Cloud)
$70 /User/Month

Features

  • Includes feature of Play plan, plus

Classic (On-Premise)
$40 /User/Month

Features

  • Includes features of Classic (Cloud) plan
Omni (On-Premise)
$50 /User/Month

Features

  • Includes features of Omni (Cloud) plan
Play (On-Premise)
$50 /User/Month

Features

  • Includes features of Play (Cloud) plan
Full (On-Premise)
$60 /User/Month

Features

  • Includes features of Full (Cloud) plan
View Price Page

SCREENSHOTS

Knowlarity Screenshots
View 1 screenshot(s)
uContact Screenshots

ALTERNATIVES

Top alternatives to Knowlarity

MyOperator
MyOperator
Exotel
Exotel
TalkDesk
TalkDesk
CloudTalk
CloudTalk
Nextiva
Nextiva

Top alternatives to uContact

TalkDesk
TalkDesk
CloudTalk
CloudTalk
Nextiva
Nextiva
CallHippo
CallHippo
Bright Pattern
Bright Pattern