Home/Compare/Knowlarity vs Twilio Flex
Updated on: November 27, 2020

Knowlarity vs Twilio Flex

85% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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76% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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85% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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76% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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Overview

Summary

Knowlarity’s cloud-based solutions offer a secure, flexible, and automated platform that aids in digitizing a distributed workforce to run businesses across geographical boundaries. Deliver explicit customer experiences on multiple channels like Voice, Messaging, Video, and AI embedded tools for a refined & personalized engagement. Improve your marketing campaigns, sales support, CSATs, nurture quality leads while driving more ROI by reducing your churn with a seamless customer journey. Make your smartphone a mini contact center by saving extra expenses and be available to your customers after business hours while working remotely. Create a digital workforce for the future to sustain in the long run while. Business verticals from large enterprises to startups to SMBs can scale at ease while serving a streamlined customer experience. ..read more

Twilio Flex is a fully programmable cloud contact center Platform. Flex delivers what you need to run an enterprise contact center out-of-the-box. Deploy and customize discrete components to match your exact business needs without deciding between build or buy. Use ready-made programmable building blocks you can add, remove, or change to craft the contact center that serves your unique business needs. ..read more

Features

Auto Call Recording

Call Monitoring

Concurrency Support

IVR Support

Inbound Call Center

Live Chat

Outbound Call Center

Predictive Dialer

Progressive Dialer

Queue Management (Calls)

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Haryana, India

California, United States

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Advanced Plan
Custom

Features

  • Web Interface
  • Mobile App
  • 128 Bit Security
  • Unified Management
  • Blacklisting
  • Welcome Greeting
  • Programmable Extension
  • Dynamic Greetings
  • Time Based Routing
  • Click-to-call
  • Voicemail
  • Advanced Call Forwarding
  • Blacklisting
  • Welcome Greeting
  • Programmable Extension
  • Dynamic Greetings
  • Time Based Routing
  • Click-to-call
  • Voicemail
  • Advanced Call Forwarding
  • Multi-Language Message
  • Custom On-Hold Music
  • Custom SMS API
  • Multi Agent Free Login
  • Multi Level IVR
  • Incall Transfer
  • Post Call Hooks(Hook API)
  • Real-Time Analytics
  • Call Logs
  • Email Reports
  • SMS Acknowledgement
  • SMS Notification
  • Quick Dial Basic
  • Call Recording: 3 Mo
  • QuickDial +
  • Pick your VIP Number
  • International Number
  • Toll Free Number
  • Customer Sender ID
Premium Plan
Custom

Features

  • Includes features of Advanced plan, plus
  • Multi Agent Login (Role level access)
  • Sticky Agent
  • CRM Integration
  • Call Recording: Unlimited
Premium Plus Plan
Custom

Features

  • Includes features of Premium Plan, plus
  • Call Recording: Unlimited

Enterprise Plan
Custom

Features

  • Includes features of Premium Plus Plan, plus
  • Outbound Dialer
  • Automated Outbound Calling
  • Personalized IVR
  • Customized Reports
  • Virtual Number pool
View Price Page
Active User Hour Plan
$1 /User

You only pay for the time users are active

Features

  • Call Logging
  • Call recording
  • Escalation Management
  • Inbound Call Center
  • Queue Management
  • Reporting/Analytics
  • Real-time Chat
Named User Plan
$150 /User/Month

Named user pricing offers you predictable pricing so you can plan your contact center utilization

Features

  • Call Logging
  • Call recording
  • Escalation Management
  • Inbound Call Center
  • Queue Management
  • Reporting/Analytics
  • Real-time Chat
View Price Page

SCREENSHOTS

Knowlarity Screenshots
View 1 screenshot(s)
Twilio Flex Screenshots
View 4 screenshot(s)

ALTERNATIVES

Top alternatives to Knowlarity

Exotel
TalkDesk
Nextiva
Five9
Aircall

Top alternatives to Twilio Flex

Zendesk Talk
Five9
TalkDesk
Nextiva
Aircall