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Updated on: September 25, 2020

Knowlarity vs Five9

88% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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Five9 Call Center Software
(955 Ratings)
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88% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
Five9 Call Center Software
(955 Ratings)
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Overview

Summary

Knowlarity is a call centre software that offers artificial intelligence-enabled cloud telephony facilities. The software comes with sophisticated speech recognition feature. Knowlarity helps in generating leads, build recall value of your brand, enhance customer satisfaction and build marketing campaigns successfully by adding multiple toll-free numbers with several media. The software features outbound calling, virtual number to track marketing return rates of various campaigns, easy call-routing, customized web-based IVR service, analytics dashboard, missed call service and progressive dialer. Knowlarity allows tracking customers, their personal contact info and record interaction. ..read more

Five9 is a cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO, and AI to increase agent productivity and deliver tangible business results. ..read more

Features

Auto Call Recording

Call Monitoring

Concurrency Support

IVR Support

Inbound Call Center

Live Chat

Outbound Call Center

Predictive Dialer

Progressive Dialer

Queue Management (Calls)

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Haryana, India

San Ramon, California / +1-925-201-2000

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Advanced Plan
Custom

Features

  • Web Interface
  • Mobile App
  • 128 Bit Security
  • Unified Management
  • Blacklisting
  • Welcome Greeting
  • Programmable Extension
  • Dynamic Greetings
  • Time Based Routing
  • Click-to-call
  • Voicemail
  • Advanced Call Forwarding
  • Blacklisting
  • Welcome Greeting
  • Programmable Extension
  • Dynamic Greetings
  • Time Based Routing
  • Click-to-call
  • Voicemail
  • Advanced Call Forwarding
  • Multi-Language Message
  • Custom On-Hold Music
  • Custom SMS API
  • Multi Agent Free Login
  • Multi Level IVR
  • Incall Transfer
  • Post Call Hooks(Hook API)
  • Real-Time Analytics
  • Call Logs
  • Email Reports
  • SMS Acknowledgement
  • SMS Notification
  • Quick Dial Basic
  • Call Recording: 3 Mo
  • QuickDial +
  • Pick your VIP Number
  • International Number
  • Toll Free Number
  • Customer Sender ID
Premium Plan
Custom

Features

  • Includes features of Advanced plan, plus
  • Multi Agent Login (Role level access)
  • Sticky Agent
  • CRM Integration
  • Call Recording: Unlimited
Premium Plus Plan
Custom

Features

  • Includes features of Premium Plan, plus
  • Call Recording: Unlimited

Enterprise Plan
Custom

Features

  • Includes features of Premium Plus Plan, plus
  • Outbound Dialer
  • Automated Outbound Calling
  • Personalized IVR
  • Customized Reports
  • Virtual Number pool
View Price Page
Outbound
Custom

Features

  • Quality Monitoring
  • CTI
  • ACD
  • Dialers
  • Historical & Standard Reporting
  • Agent, Supervisor, & Administrator Licenses
  • Telecom Usage
  • Multichannel
  • Social
  • Chat
  • Email
  • Mobile Care
  • CRM Integrations
  • Call Recording
  • Screen Recording
  • Quality Management
  • Workforce Management
  • Professional Services
  • Premium Support

Inbound
Custom

Features

  • Quality Monitoring
  • CTI
  • ACD
  • IVR
  • Historical & Standard Reporting
  • Agent, Supervisor, & Administrator Licenses
  • Telecom Usage
  • Multichannel
  • Social
  • Chat
  • Email
  • Mobile Care
  • CRM Integrations
  • Call Recording
  • Screen Recording
  • Quality Management
  • Workforce Management
  • Professional Services
  • Premium Support
  • Speech Recognition IVR
Blended
Custom

Features

  • Quality Monitoring
  • CTI
  • ACD
  • Dialers
  • IVR
  • Historical & Standard Reporting
  • Agent, Supervisor, & Administrator Licenses
  • Telecom Usage
  • Multichannel
  • Social
  • Chat
  • Email
  • Mobile Care
  • CRM Integrations
  • Call Recording
  • Screen Recording
  • Quality Management
  • Workforce Management
  • Professional Services
  • Premium Support
  • Speech Recognition IVR
View Price Page

SCREENSHOTS

Knowlarity Screenshots
View 1 screenshot(s)
Five9 Screenshots
View 2 screenshot(s)

INTEGRATIONS

    NA
  • Salesforce

ALTERNATIVES

Top alternatives to Knowlarity

Exotel
TalkDesk
Aircall
Five9
Nextiva

Top alternatives to Five9

Twilio Flex
TalkDesk
Aircall
Nextiva
CallHippo