Home/Compare/Knowlarity vs Five9
Updated on: October 17, 2019

Knowlarity vs Five9

74%
Knowlarity
(8 Ratings)
98%
Five9
(334 Ratings)
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Knowlarity
(8 Ratings)
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Five9
(334 Ratings)
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Overview

Summary

Knowlarity is a call centre software that offers artificial intelligence-enabled cloud telephony facilities. The software comes with sophisticated speech recognition feature. Knowlarity helps in generating leads, build recall value of your brand, enhance customer satisfaction and build marketing campaigns successfully by adding multiple toll-free numbers with several media. The software features outbound calling, virtual number to track marketing return rates of various campaigns, easy call-routing, customized web-based IVR service, analytics dashboard, missed call service and progressive dialer. Knowlarity allows tracking customers, their personal contact info and record interaction. ..read more

Five9 is a cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO, and AI to increase agent productivity and deliver tangible business results. ..read more

Features

Auto Call Recording

Call Monitoring

Concurrency Support

IVR Support

Inbound Call Center

Live Chat

Outbound Call Center

Predictive Dialer

Progressive Dialer

Queue Management (Calls)

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Haryana, India

California, United States / +1-925-201-2000

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Basic Plan
$20 /Month

Perfect for early stage startups, Home based companies, garage based companies and well get the hint.

Features

  • Product Interface : Web Interface, Mobile App, 128 Bit Security, Unified Management
  • Basic IVR : Blacklisting, Welcome Greeting, Programmable Extension, Dynamic Greetings, Time Based Routing, Click-to-call, Voicemail
  • Advance IVR : Multi-Language Message, Custom On-Hold Music, Multi Agent Free Login
  • Reports and Alerts : Real-Time Analytics, Call Logs, Email Reports, SMS Acknowledgement, SMS Notification, Quick Dial Basic, Call Recording : 1 Month

Add-On

  • QuickDial plus
  • Pick your VIP Number
Advanced Plan
$30 /Month

Perfect for small enterprise such as delivery centric FnB models,Clinics, Retail Stores, small format Restaurants

Features

  • Includes features of Basic plan, plus
  • Advanced Call Forwarding
  • Custom SMS API
  • Multi Level IVR
  • Post Call Hooks(Hook API)
  • CRM Integration
  • Call Recording - 3 Months

Add-ons

  • International Number
  • Toll Free Number
  • Customer Sender ID
Premium Plan
$50 /Month

Perfect for multi-chain beauty, parlors, QSR format outlets delivery based models.

Features

  • Includes features of Advanced plan, plus
  • Multi Agent Login (Role level access)
  • Sticky Agent
  • Call Recording : Unlimited
Enterprise Plan
Custom

Features

  • includes features of Premium Plan, plus
  • Location (Telco) Based Routing
  • Incall Transfer
  • Outbound Dialer
  • Automated Outbound Calling
  • Personalized IVR
  • Customized Reports

Add-ons

  • Virtual Number pool
View Price Page
Five9
Custom

Features

  • Call Logging
  • Call recording
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat

Contact the vendor for detailed pricing information

View Price Page

SCREENSHOTS

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View 6 screenshot(s)