Home/Text Mining Software/Keatext vs MetaTextUpdated on: March 29, 2024

Compare Keatext vs MetaText

91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
72% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
72% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

Keatext is an AI powered tool that collects customer feedback in order to audit customer satisfaction as well as to identify emerging trends. It provides ready-to-integrate solution that you can directly incorporate in your organization. It is a tailor-made software which does not require any customization. It has many API sets that is supported with code snippets and libraries using which, it easily integrates in your system. In addition, this software is fuelled by advanced natural language processing in order to handle unstructured customer feedbacks from any source. Moreover, it provides fine-grained analytics to understand your customer requirement. ..show more

MetaText is an API tool that provides users with relevant machine learning models to understand consumer sentiment, keywords, intent, and more. APIs can also be customized for specific business needs. And with advanced capabilities like Author Profiling Analysis, users can automatically identify text author attributes. The Topic Detection feature even the subject topics of texts and includes support for multiple languages, including Portuguese, Spanish, and English. MetaText’s advanced capabilities include medical and legal-specific entities and the Text Summarization feature that can convert large documents into small and explainable summaries. And with the keyword extractor tool, users can automatically extract relevant features from the text. Through the tool, customer service can automatically tag and prioritize support tickets and tap into the buying habits of customers with dedicated surveys, reviews, social media, and NPS. Other handy custom services include big data analytics such as data collection, clean, enrichment, analytics, and modelling along with semantic web tasks like crawlers. ..show more

Features

Audience Analysis Allows to monitor customer feedbacks in real-time

Built-in Library Gives instant access to past customer conversations that is stored in library

Competitive Analysis Monitors activities of competitive products and services

Document Classification Classifies structured and unstructured document based on analysis

Geospatial Analysis Integrates with geospatial tool to gather information based on geographical locations

Import-Export Option Allows import/export of data as PDF,PNG,HTML files

Multi-language Support Available in multiple languages to support global customers

Predictive Analysis Predicts customer behaviour and emerging trends based on real-time conversations

Segmentation Groups and segregates audiences based on defined criteria

Sentiment Analysis Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments.

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Québec, Canada

São Paulo, Brazil

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Basic
$499 /Month

Basic
For small teams researching limited reviews, surveys, support tickets, etc.

Pricing:

  • USD499/ month
  • 2 months free if billed annually

Features:

  • 1 source / CSV File
  • 1 User
  • Up to 10,000 rows per year
  • In-app chat support
Pro
$899 /Month

Pro
For ongoing analysis and better control of your customer feedback.

Pricing:

  • USD899/ month
  • 2 months free if billed annually

Features:

  • 2 sources
  • 3 Users
  • Up to 30,000 rows per year
  • CSV / add-on connectivity
  • In-app chat support
  • Advanced visualizations
Enterprise
Custom

Enterprise
For organizations seeking enterprise-grade insights and analytic
s.

Pricing:

  • Custom
  • 2 months free if billed annually

Features:

  • Unlimited Sources
  • > 3,000 rows
  • CSV / add-on connectivity
  • Unlimited users
  • Dedicated Account Manager
  • Advanced visualizations
  • Custom dashboards
Custom dashboards
$100 /Month

Custom dashboards

  • USD100/ month

Available for Pro and Basic users
Free for Enterprise users

  • Single and multichannel dashboards, customized for your KPIs and business needs.
  • Unique dashboard URLs to make analysis results available outside your Keatext account.
Data connectors
$140 /Month

Data connectors

Pricing:

  • USD140/ month

Available for all Keatext users

  • Integrate your CRM, help desk, or survey platform directly with Keatext.
  • More than 400 connectors available, including Zendesk, Salesforce, Intercom, Survey Monkey, etc
Data acquisition
$250 /Month

Data acquisition

Pricing:

  • USD250/ month

Available for Pro and Enterprise users

  • Pain-free data collection from more than 35 review sites such as Amazon, TripAdvisor, Sephora, etc.
  • Data preparation and duplication removal from your CSV files.
View Price Page
MetaText
Custom

Features

  • Understanding documents and generating texts
  • Automatic tag of calls and chats
  • Deploy, Monitoring and Insights
  • AI Embedded in Helpdesk Workflows

View Price Page

SCREENSHOTS

Keatext Screenshots
View 5 screenshot(s)
MetaText Screenshots

INTEGRATIONS

    NA
  • Freshdesk
  • Zendesk Chat
  • Salesforce
  • Zendesk Sell

ALTERNATIVES

Top alternatives to Keatext

Inmoment
Inmoment
MonkeyLearn
MonkeyLearn
Text2data
Text2data
DiscoverText
DiscoverText
WordStat
WordStat

Top alternatives to MetaText

Inmoment
Inmoment
Keatext
Keatext
MonkeyLearn
MonkeyLearn
Text2data
Text2data
DiscoverText
DiscoverText