Keatext vs Cx Moments Comparison

Remove All ADD PRODUCT Keatext Cx Moments	91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Keatext Text Mining Software (40 Ratings)	71% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Cx Moments Text Mining Software (11 Ratings)
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ADD PRODUCT	91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Keatext Text Mining Software (40 Ratings)	71% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Cx Moments Text Mining Software (11 Ratings)
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Overview

Summary

Keatext is an AI powered tool that collects customer feedback in order to audit customer satisfaction as well as to identify emerging trends. It provides ready-to-integrate solution that you can directly incorporate in your organization. It is a tailor-made software which does not require any customization. It has many API sets that is supported with code snippets and libraries using which, it easily integrates in your system. In addition, this software is fuelled by advanced natural language processing in order to handle unstructured customer feedbacks from any source. Moreover, it provides fine-grained analytics to understand your customer requirement. ..show more

Cx Moments AI tags tickets better and faster than your agents, no matter how complex and granular your categorization needs to be. Reduce friction. Scale your support at peak times. Detect self-service opportunities. Track customer feedback. Detect problems with new products. Check that old issues are resolved. Detect issues with new promotions. Alert in real-time on faulty processes generating extra costs. In one click, see what contact drivers are trending up and need special attention. Discover what areas your agents struggle the most with, and may need training on. ..show more

Features

Audience Analysis Allows to monitor customer feedbacks in real-time
Built-in Library Gives instant access to past customer conversations that is stored in library
Competitive Analysis Monitors activities of competitive products and services
Document Classification Classifies structured and unstructured document based on analysis
Geospatial Analysis Integrates with geospatial tool to gather information based on geographical locations
Import-Export Option Allows import/export of data as PDF,PNG,HTML files
Multi-language Support Available in multiple languages to support global customers
Predictive Analysis Predicts customer behaviour and emerging trends based on real-time conversations
Segmentation Groups and segregates audiences based on defined criteria
Sentiment Analysis Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments.

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

Québec, Canada

Dublin, Ireland

API

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	Basic $499 /Month Basic For small teams researching limited reviews, surveys, support tickets, etc. Pricing: USD499/ month 2 months free if billed annually Features: 1 source / CSV File 1 User Up to 10,000 rows per year In-app chat support Pro $899 /Month Pro For ongoing analysis and better control of your customer feedback. Pricing: USD899/ month 2 months free if billed annually Features: 2 sources 3 Users Up to 30,000 rows per year CSV / add-on connectivity In-app chat support Advanced visualizations Enterprise Custom Enterprise For organizations seeking enterprise-grade insights and analytics. Pricing: Custom 2 months free if billed annually Features: Unlimited Sources > 3,000 rows CSV / add-on connectivity Unlimited users Dedicated Account Manager Advanced visualizations Custom dashboards Custom dashboards $100 /Month Custom dashboards USD100/ month Available for Pro and Basic users Free for Enterprise users Single and multichannel dashboards, customized for your KPIs and business needs. Unique dashboard URLs to make analysis results available outside your Keatext account. Data connectors $140 /Month Data connectors Pricing: USD140/ month Available for all Keatext users Integrate your CRM, help desk, or survey platform directly with Keatext. More than 400 connectors available, including Zendesk, Salesforce, Intercom, Survey Monkey, etc Data acquisition $250 /Month Data acquisition Pricing: USD250/ month Available for Pro and Enterprise users Pain-free data collection from more than 35 review sites such as Amazon, TripAdvisor, Sephora, etc. Data preparation and duplication removal from your CSV files. View Price Page	Starter Plan $299 /Year Features Volume of customer interactions: Up to 10,000/month Pre-configured dashboard: Basic Self-service AI-assist topics: Unlimited Sentiment Analysis Configurable reporting History of customer support interactions: Up to 12 months Helpdesk Support metrics and status: Standard metrics Number of users: 1 Number of data sources: 1 data source Data retention policy: Cx Moments Standard Enterprise Plan $599 /Year Features Volume of customer interactions: Up to 20,000/month Pre-configured dashboard: Basic Self-service AI-assist topics: Unlimited Sentiment Analysis Configurable reporting History of customer support interactions: Up to 12 months Helpdesk Support metrics and status: Standard metrics Number of users: Up to 10 Number of data sources: Up to 2 data sources Helpdesk tagging: Zendesk Support & Freshdesk Data retention policy: Cx Moments Standard Corporate Plan Custom Features Volume of customer interactions: Unlimited Pre-configured dashboard: Unlimited Self-service AI-assist topics: Unlimited Sentiment Analysis Configurable reporting History of customer support interactions: Up to 24 months Helpdesk Support metrics and status: Any custom metrics available Number of users: Unlimited Number of data sources: Unlimited Helpdesk tagging: As enabled by Helpdesk's API AI+ topics Multi-lingual support SSO integration VPC and On-Prem deployment Custom data source integrations BI Integration Data retention policy: Customizable View Price Page

Compare Keatext vs Cx Moments

Keatext

Cx Moments

Overview

Features

TECHNICAL DETAILS

Pricing

SCREENSHOTS

INTEGRATIONS

ALTERNATIVES