Home/Compare/Zoho Desk vs Kayako
Updated on: October 29, 2020

Zoho Desk vs Kayako

98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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Zoho Desk Help Desk Software
(4002 Ratings)
95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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Kayako Help Desk Software
(415 Ratings)
96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
Zoho Desk Help Desk Software
(4002 Ratings)
95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
Kayako Help Desk Software
(415 Ratings)
96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
Visit Website Visit Website Try for Free

Overview

Summary

It is a context aware health desk software which will help you to provide efficient customer support. It offers fully functional ticketing system and call center solution to address the issues of the customers. It has social support integration that allows you to answer your customer queries in their favourite social media channels like Twitter and Facebook. In addition, it has a separate knowledge base which contain answers for frequently asked questions. Along with this, it has reporting tool and analytics feature using which your managers can identify the issues related to your agent’s performance. ..read more

Kayako is a help desk software as well as a CRM software for keeping both internal team and customers happy. You can monitor customer conversation and queries over any preferred social media channel and facilitates in personalizing customer service. It offers ecommerce support as well. This internal help desk software offers support in diverse arenas like IT, finance & HR. Kayako features live chat, help center ticket and email facilities. It further has the login only Help Center that helps users answer their own queries. It can automate workflow, has virtual forms to fetch the info it requires, offer canned response, generate reports, create user profile, can map customer journey etc. ..read more

With monday.com, you can better plan, organize and track your work from one centralized, visual and collaborative work space. It is intuitive and easy to use, which means that your team members can get up and running quicker by just sending them an email. Monday.com prioritizes flexibility to ensure that each team has a workflow that adopts to how they work. Easy onboarding, fast adoption With monday.com, you can plan everything you do in a very visual way, which makes it easier to stay on top of your tasks and not fall behind. You can agiley pivot from one strategy and challenge to the next, while adapting the way you work and your workflows. This solution provides an at a glance overview of the status of your workflows and projects so you can easily track the progress of each of them. To start off, all you have to do is to pick a template and you can then customize it to fit the needs of your company and match the structure of your workflows. ..read more

Features

Alerts (Escalation)

Automated Routing

Budget Management

Community Forums

Contract (SLA Management)

Customizable Branding

Document Storage

IT Project Management

Idea Management

Incident Management

Issue Management

Kanban Board

Knowledge Base

Known Issue Management

Live Chat

Macros (Templated Responses)

Milestone Tracking

Multi-Channel Communication

Percent-Complete Tracking

Portfolio Management

Project Planning

Project Templates

Recurring Task Management

Requirement Management

Resource Management

Self Service Portal

Social Media Integration

Status Tracking

Surveys & Feedback

Task Management

Ticket Management

Time & Expense Tracking

Timeline View

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Pleasanton, CA - 94588 / +1 (888) 900-9646

London, United Kingdom / +1 (888) 952-9256

New York, New York

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Free
Free

Features

  • 3 Free Agents
  • Email Ticketing
  • Customer Management
  • Help Center
  • Private Knowledge Base
  • Predefined SLAs
  • Macros
  • Multi Language Helpdesk
  • 24*5 Email Support
  • Mobile Apps
Standard
$18 /User/Month

Features

  • Features from FREE +
  • Social & Community Channels
  • Product Based Ticket Management
  • Help Center Themes Gallery
  • Public Knowledge Base
  • SLAs & Escalations
  • Workflow, Assignment & Supervise Rules
  • Customer Happiness Ratings
  • Reports & Dashboards
  • Work Modes for Tickets
  • Marketplace Extensions & Integrations
  • ASAP - Embeddable Self Service
  • 24x5 Phone Suppor
  • Add-On ( $5/Light Agent)
Professional
$30 /User/Month

Features

  • Features from STANDARD +
  • Multi-department Ticketing
  • Team Management
  • Telephony
  • Automatic Time Tracking
  • Blueprint - Basic Process Management
  • Round Robin Ticket Assignment
  • Agent Collision
  • Tasks, Events & Call Activities
  • Ticket Templates
  • Private Marketplace Extensions
  • SLA Dashboards
  • Ticket Sharing
  • Mobile SDK
  • 24x5 Chat Support
  • Add-On ( $5/Light Agent)
Enterprise
$45 /User/Month

Features

  • Features from PROFESSIONAL +
  • Live Chat
  • Zia - Artificial Intelligence (Beta)
  • Help Center Customization
  • Multi-brand Help Center
  • Advanced Process Management
  • Custom Functions
  • Multi-level IVR
  • Global Reports & Dashboards
  • Scheduled Reports
  • Contract Management
  • Validation Rules
  • Field Watching
  • Multiple Business Hours & Holidays
  • Role-based Data Sharing
  • 50 Light Agents
  • Add-On ( $5/Light Agent)
View Price Page
Inbox
$15 /User/Month

Features

  • A shared email, chat, and social inbox for small teams
  • Live chat and email
  • Basic Help Center
  • Mobile SDK
  • 600 plus integrations with Zapier
  • Email, chat and social
  • Assignment rules
  • Insights
  • Collision prevention
  • Reply-only macros
Growth
$30 /User/Month

Features

  • Customer service software for growing teams
  • Free collaborators
  • Includes features of Inbox plan, plus
  • Powerful automation rules
  • Custom views, fields, and forms
  • Custom reporting
  • Multi-brand, multi-language
  • Advanced Help Center customization
  • Organization profiles
Scale
$60 /User/Month

Features

  • Customer service software for larger teams and businesses
  • Includes features of Growth plan, plus
  • Advanced workflow customization
  • Internal Help Center
  • Shared organizations
  • Custom security policies
  • Custom roles and permissions
  • Salesforce integration
Enterprise
Custom

Starts at $100 per agent.

Features

  • Live Chat
  • Self Service Portal
  • Alerts (Escalation)
  • Automated Routing
  • Community Forums
  • Contract (SLA Management)
  • Knowledge Base
  • Known Issue Management
  • Surveys & Feedback
  • Ticket Management
  • Macros (Templated Responses)
  • Multi-Channel Communication
  • Social Media Integration
  • Incident Management
View Price Page
Basic
$49 /User/Month

For 5 users, Pricing varies based on number of users upto 200

Features

  • Unlimited free viewers
  • Unlimited boards
  • Over 20 column types
  • iOS and Android apps
  • File storage: 5 GB
  • Activity log: 1 week
  • Whiteboard integration
  • Embed documents
  • Kanban view
  • Embedded forms
  • Dashboards: 1 board per dashboard
  • Two-factor authentication
  • Self-serve knowledge base
  • 24/7 customer support

Standard
$59 /User/Month

For 5 users, Pricing varies based on number of users upto 200

Features

  • Includes features of basic plan, plus
  • File storage: 50 GB
  • Activity log: Unlimited
  • Zoom integration
  • Timeline view
  • Calendar view
  • Share boards with guests: 4 guests billed as 1 user
  • Map view
  • Advanced search
  • Forms customization
  • Integrations: 250 actions/month
  • Automations: 250 actions/month
  • Dashboards: 3 boards per dashboard

Pro
$99 /User/Month

For 5 users, Pricing varies based on number of users upto 200

Features

  • Includes features of Standard plan, plus
  • File storage: Unlimited
  • Share boards with guests: Unlimited
  • Time tracking
  • Chart view
  • Formula column
  • Custom tags
  • Private boards
  • Integrations: 25,000 actions/month
  • Automations: 25,000 actions/month
  • Dashboards: 10 boards per dashboard
  • Google authentication

Enterprise
Custom

For users more than 200

Features

  • Includes features of Pro plan, plus
  • Integrations: 250,000 actions/month
  • Automations: 250,000 actions/month
  • Dashboards: 25 boards per dashboard
  • Single Sign On (Okta, One login, Azure AD, Custom SAML)
  • Audit log
  • Session management
  • HIPAA Compliance
  • 99.9% uptime SLA
  • Advanced account permissions
  • Tailored onboarding
View Price Page

SCREENSHOTS

Zoho Desk Screenshots
View 16 screenshot(s)
Kayako Screenshots
View 18 screenshot(s)
monday.com Screenshots
View 22 screenshot(s)

INTEGRATIONS

  • Zoho BugTracker
  • Office 365
  • Zoho Cliq
  • Slack
  • Zoho PageSense
  • Zoho Invoice
  • Zoho Creator
  • Trello
  • Zoho CRM
  • Zoho SalesIQ
  • Zoho Analytics (Zoho Reports)
  • Google Analytics
  • Salesforce
  • Zapier
  • Zoho Projects
  • Jira
  • Zoho Social
  • Zoho Books
  • WordPress
  • InsightSquared
  • Joomla
  • ActiveCampaign
  • Drupal
  • Campaign Monitor
  • MailChimp
  • Constant Contact
  • SurveyMonkey
  • Basecamp
  • SurveyGizmo
  • GetResponse
  • Trello
  • Zoho CRM
  • HubSpot CRM
  • WooCommerce
  • Google Analytics
  • Infusionsoft by Keap
  • Quickbooks
  • Salesforce
  • Pipedrive
  • Freshbooks
  • Xero
  • Copper (ProsperWorks CRM)
  • Dropbox Business
  • Asana
  • Slack
  • JotForm
  • MailChimp
  • Typeform
  • SurveyMonkey
  • Trello
  • GitHub
  • Todoist
  • Toggl Track
  • GitLab
  • Google Drive
  • Harvest
  • Salesforce
  • Pipedrive
  • Shopify
  • Jira

ALTERNATIVES

Top alternatives to Zoho Desk

Zendesk Support
Freshdesk
SysAid
Front
LiveAgent

Top alternatives to Kayako

Zendesk Support
Freshdesk
SysAid
Front
LiveAgent