Home/Compare/Zoho Desk vs Kayako
Updated on: August 17, 2019

Zoho Desk vs Kayako

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Zoho Desk
(3021 Ratings)
78%
Kayako
(304 Ratings)
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Zoho Desk
(3021 Ratings)
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Kayako
(304 Ratings)
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Overview

Summary

It is a context aware health desk software which will help you to provide efficient customer support. It offers fully functional ticketing system and call center solution to address the issues of the customers. It has social support integration that allows you to answer your customer queries in their favourite social media channels like Twitter and Facebook. In addition, it has a separate knowledge base which contain answers for frequently asked questions. Along with this, it has reporting tool and analytics feature using which your managers can identify the issues related to your agent’s performance. ..read more

Kayako is a help desk software as well as a CRM software for keeping both internal team and customers happy. You can monitor customer conversation and queries over any preferred social media channel and facilitates in personalizing customer service. It offers ecommerce support as well. This internal help desk software offers support in diverse arenas like IT, finance & HR. Kayako features live chat, help center ticket and email facilities. It further has the login only Help Center that helps users answer their own queries. It can automate workflow, has virtual forms to fetch the info it requires, offer canned response, generate reports, create user profile, can map customer journey etc. ..read more

Features

Alerts (Escalation)

Automated Routing

Community Forums

Contract (SLA Management)

Customizable Branding

Document Storage

Incident Management

Knowledge Base

Known Issue Management

Live Chat

Macros (Templated Responses)

Multi-Channel Communication

Self Service Portal

Social Media Integration

Surveys & Feedback

Ticket Management

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Pleasanton, CA / +1 (888) 900-9646

London, United Kingdom / +1 (888) 952-9256

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Free
Free
  • Free for 3 agents
  • Email Inbox and Web-form
  • Work Modes
  • Customizable Help Center
  • Knowledge Base
  • Community Forums
  • Re-Branding
  • Domain Mapping
  • Priority SLAs
  • Basic Reports
  • Agent Dashboards
  • Manager Dashboards
  • Ticket Overview Dashboard
  • The Team Feed
  • Remote Support (for one user)

Professional
$12 /User/Month
  • $12 Per agent Plus tax, as applicable (Annual Billing)
  • $15 per agent plus tax, as applicable (Monthly billing)

Features

  • Everything in Free Plan Plus
  • Multi-channel Support
  • Helpdesk Automation
  • Multi-department Management
  • Advanced SLAs w/ Business Hours
  • Two-way data sync with Zoho CRM
  • Customer Happiness Ratings
  • Cloud Telephony using Twilio
  • Advanced Reports and Dashboards
  • Zoho BugTracker Integration

Enterprise
$25 /User/Month
  • $25 per Agent plus tax, as applicable (Annual Billing)
  • $30 Per Agent Plus Tax, as applicable (Monthly Billing)

Features

  • Everything in Professional Plan Plus
  • Multi-brand Help Center
  • Scheduled Reports
  • Cross Department Reports
  • Contract Management
  • Custom Ticket Templates
  • Role Based Access Control
  • Live Chat Support

View Price Page
Inbox
$15 /Month

$15 /agent/month billed Annually

A shared email, chat, and social inbox for small teams

Features

  • Live chat and email
  • Basic Help Center
  • Mobile SDK
  • 600 plus integrations with Zapier
  • Email, chat and social
  • Assignment rules
  • Insights
  • Collision prevention
  • Reply-only macros
Growth
$30 /Month

$30 /agent/month billed Annually

Customer service software for growing teams

Features

  • Free collaborators
  • Includes features of Inbox plan, plus
  • Powerful automation rules
  • Custom views, fields, and forms
  • Custom reporting
  • Multi-brand, multi-language
  • Advanced Help Center customization
  • Organization profiles
Scale
$60 /Month

$60 /agent/month billed Annually

Customer service software for larger teams and businesses

Features

  • Includes features of Growth plan, plus
  • Advanced workflow customization
  • Internal Help Center
  • Shared organizations
  • Custom security policies
  • Custom roles and permissions
  • Salesforce integration
Enterprise
Custom

Starts at $100 per agent.

Kayako Software offers Enterprise plan on basis of quotation.

Contact the vendor to get the latest pricing details.

View Price Page

SCREENSHOTS

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INTEGRATIONS

    NA
  • WordPress
  • InsightSquared
  • Joomla
  • ActiveCampaign
  • Drupal
  • Campaign Monitor
  • MailChimp
  • Constant Contact
  • SurveyMonkey
  • Basecamp
  • SurveyGizmo
  • GetResponse
  • Trello
  • Zoho CRM
  • HubSpot CRM
  • WooCommerce
  • Google Analytics
  • Infusionsoft
  • Quickbooks
  • Salesforce
  • Pipedrive
  • Freshbooks
  • Xero