Kayako vs TeamSupport Comparison

Remove All ADD PRODUCT Kayako TeamSupport Zoho Desk	92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Kayako Help Desk Software (784 Ratings)	95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove TeamSupport Help Desk Software (2585 Ratings)	97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Sponsored Remove Zoho Desk Help Desk Software (4332 Ratings)
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ADD PRODUCT	92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Kayako Help Desk Software (784 Ratings)	95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove TeamSupport Help Desk Software (2585 Ratings)	97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Sponsored Remove Zoho Desk Help Desk Software (4332 Ratings)
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Overview

Summary

Kayako is a help desk software as well as a CRM software for keeping both internal team and customers happy. You can monitor customer conversation and queries over any preferred social media channel and facilitates in personalizing customer service. It offers ecommerce support as well. This internal help desk software offers support in diverse arenas like IT, finance & HR. Kayako features live chat, help center ticket and email facilities. It further has the login only Help Center that helps users answer their own queries. It can automate workflow, has virtual forms to fetch the info it requires, offer canned response, generate reports, create user profile, can map customer journey etc. ..show more

TeamSupport is revolutionising customer support by ensuring optimal service at minimal prices, resulting in better RoI. From customer management to ticket management, products and inventory, collaborations, integrations, customer self-service, and reporting and analytics, this B2B customer support software solution is all about the ergonomics. Features like Customer Distress Index and Alerts, Issue Tracking, Built-in Live Chat and API built to support integration with internal systems, TeamSupport in a highly customisable, out-of-the-box solution for enhancing Business to Business support without losing focus of the end customer. TeamSupport comes with native integration functionality that lets you focus on your customers and a scalable help desk designed to suit to needs of any organisational setup. ..show more

It is a context aware health desk software which will help you to provide efficient customer support. It offers fully functional ticketing system and call center solution to address the issues of the customers. It has social support integration that allows you to answer your customer queries in their favourite social media channels like Twitter and Facebook. In addition, it has a separate knowledge base which contain answers for frequently asked questions. Along with this, it has reporting tool and analytics feature using which your managers can identify the issues related to your agent’s performance. ..show more

Features

AI Assistant AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.
Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come
Automated Routing It helps in automatically directing queries and data to the appropriate agent.
Community Forums Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company
Concurrent Calling Allows to place more calls simultaneously without reducing call quality.
Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement
Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences.
Document Storage Helps in storing the documents electronically and in a systematic way
Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future
Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.
Known Issue Management Helps to tackle and to manage familiar issues or routine challenges
Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online
Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation.
Multi-Channel Communication Helps in receiving queries and offering help through multiple channels
Multi-brand Help desk Allows to manage multiple support portals on a single platform by offering product differentiation and branding features
Multi-language Support Available in multiple languages to support global customers
Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions
Social Media Integration Enables integrating the software with social media for better reach and coverage
Surveys & Feedback Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback
Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

Austin, Texas

Dallas, TX - 75244 / +1 (800) 596-2820

Pleasanton, California - 94588 / +1 888-900-9646

API

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	Kayako Cloud Free Free collaborators Customer service cloud solution for larger teams and businesses (Minimum seat requirement: 5) Features Live chat, Facebook, Twitter and email Help center Basic performance reports SingleView™ Agents log in with Google Standard support plan Workflow automations: assign tickets to agents Advanced reporting Multiple brands, multiple languages Time-saving macro powered responses Custom fields for capturing critical information Slack integration 700+ Zapier integrations Organization Profiles for Agents Agent collision prevention Advanced workflow customization Internal help center and knowledge base Custom forms for help center Customer access to every ticket from their organization Custom security policies Custom roles and permissions Salesforce integration Custom performance reports Help center advanced layout and design options Classic On-Prem Custom Customer service cloud software for small and growing teams (Minimum seat requirement: 10) Features Live chat and email Help center & Support portal Customizable PHP source code VOIP Phone / Click to call Advanced Reporting with Kayako Query Language (KQL) Automation (SLAs, Macros, Workflows) Multiple brands, multiple languages REST APIs View Price Page	Essential Support $35 /User/Month Basic ticketing and chat for growing teams Features Best-in-class Ticketing System Omnichannel: Email, Chat, Web, Social, and more AI-powered Chatbots Customer Hub and self-service Portal Knowledge Base Prebuilt Analytics Dashboards Core Integrations Workflow Management and Ticket Automation Customer Satisfaction (CSAT) Surveys Proprietary Customer Distress Index (CDI) Scoring Custom Service Level Agreements (SLAs) 24-hour Award-winning Customer Support Professional Support $49 /User/Month Fully customized, advanced functionality Features Best-in-class Ticketing System Omnichannel: Email, Chat, Web, Social, and more AI-powered Chatbots Customer Hub and Self-service Portal Knowledge Base Prebuilt Analytics Dashboards Core Integrations Workflow Management and Ticket Automation Customer Satisfaction (CSAT) Surveys Proprietary Customer Distress Index (CDI) Scoring Custom Service Level Agreements (SLAs) 24-hour Award-winning Customer Support Advanced Routing Fully Customizable Visitor and Agent Experience Messaging Supervisor Messaging Audit Logs Messaging Auto-translate Enterprise Support Custom Enterprise-level chat and ticketing + advanced customer service reporting and analytics Features Best-in-class Ticketing System Omnichannel: Email, Chat, Web, Social, and more AI-powered Chatbots Customer Hub and Self-service Portal Knowledge Base Prebuilt Analytics Dashboards All Integrations Workflow Management and Ticket Automation Customer Satisfaction (CSAT) Surveys Proprietary Customer Distress Index (CDI) Scoring Custom Service Level Agreements (SLAs) 24-hour Award-winning Customer Support Advanced Routing Fully Customizable Visitor and Agent Experience Messaging Supervisor Messaging Audit Logs Messaging Auto-translate Screenshare Support for Multiple Brands/Product Lines Insights: Advanced Reporting and Customizable Dashboards Sandbox Asset and Inventory Management View Price Page	Standard $20 /User/Month All the essential support features to augment your customer service team. Features 5 channels Help Center Feedback Widget: 1 Advanced Web Forms: 5 Social Media (Facebook & Twitter): 1 Brand Instant Messaging (WhatsApp, Telegram, WeChat & Line) Spam, Merge, Split & Clone Tickets Ticket History Quick Ticket View Ticket Tags: 20 Tags/Ticket Product-based Ticket Tracking Add Resolution as KB Suggested Articles Direct Assignment to Agents and Teams Work Modes Response Editor with Rich Text Support & Response Draft Advanced Search Faster Response Snippets Macros: 5 Workflow Rules: 5/Module Time-based Rules: 5 Service Level Agreements: 4 Multi-Level Escalations Tasks, Events & Calls: Only Tasks Custom Email Templates Custom Tabs, Views, Status & Form Fields Custom Fields: 50 Fields/Module Re-branding: Limited Pre-defined Reports Custom Reports: 50 Export Reports to CSV, XLS or PDF Customer Happiness Ratings Dashboard Custom Dashboards: 10 Ticket Overview & Status Dashboard Response, Resolution & FCR Dashboards Analytics Mobile App (Radar) Profiles (restrict feature access): 6 Roles: 5 GDPR Compliance Support Email Phone Professional $35 /User/Month Simplified collaboration and process automation functionalities for fast-growing teams. Features 10 channels Includes features of Standard plan, plus Feedback Widget: 1/Department Advanced Web Forms: 10/Department Telephony Ticket Tags: 30 Tags/Ticket Round-Robin Ticket Assignment by Load Balancing: 10/Department Ticket Sharing & Ownership Agent Collision Detection Macros: 15/Department Workflow Rules: 15/Department/Module Time-based Rules: 15/Department Service Level Agreements: 10/Department Customer-based SLA Tasks, Events & Calls Auto Time Tracking Advanced Process Management (Blueprints): 1/Department Custom Fields: 150 Fields/Module Ticket Templates Re-branding Multi-department Support: 10 Departments Custom Reports: Unlimited Custom Dashboards: Unlimited Advanced Dashboards: Limited Profiles (restrict feature access): 25 Roles: 25 Field-level Access Control Support Chat Enterprise $50 /User/Month Advanced AI and customization capabilities to enable enterprise-grade support. Features 100 channels Includes features of Professional plan, plus Advanced Web Forms: 20/Department Social Media (Facebook & Twitter): 2 Brands or 1 brand/department if multi-branding Live Chat Guided Conversations Ticket Tags: 50 Tags/Ticket Round-Robin Ticket Assignment by Load Balancing: 15/Department Macros: 30/Department Workflow Rules: 30/Department/Module with custom functions Time-based Rules: 30/Department Service Level Agreements: 20/Department Contract Management SLA Advanced Process Management (Blueprints): 20/Department Artificial Intelligence Custom Fields: 230 Fields/Module Multi-department Support: 50 Departments Advanced Dashboards Schedule Reports Profiles (restrict feature access): 50 Roles: 250 Data Sharing Access Zoho Desk Express $9 /User/Month A straightforward ticketing system for individuals and small teams looking to start automating their customer service. Features Ticketing Social Media Analytics View Price Page

Compare Kayako vs TeamSupport

Kayako

TeamSupport

Zoho Desk

Overview

Features

TECHNICAL DETAILS

Pricing

SCREENSHOTS

INTEGRATIONS

ALTERNATIVES