Home/CRM Software/Kapture CX vs ReplyUpdated on: March 29, 2024

Compare Kapture CX vs Reply

90% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Kapture CX
Kapture CX CRM Software (71 Ratings)
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98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Zoho CRM
Zoho CRM CRM Software (4237 Ratings)
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90% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Kapture CX

Kapture CX

CRM Software (71 Ratings)
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98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Zoho CRM

Zoho CRM

CRM Software (4237 Ratings)
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Overview

Summary

Kapture CX is a CRM software that packs together capabilities related to marketing, sales, operations, and customer services in a single package. The tool is known for its ease of use and simple interface and can be integrated smoothly with the existing technological infrastructure of any company. This is made possible by 500 plus APIs that ensure seamless pan-organization synchronization. Users can send customized emails to a wide range of audiences through easy predefined templates. Moreover, live chat support allows team members to extend better customer support and sell more. The dashboard captures and showcases crucial KPIs, such as each agent's number of answered/unanswered calls. Other notable features include integrated sales tracking, omnichannel support, real-time reporting, dedicated cloud storage servers, high-end security, on-field order capturing, and much more. ..show more

Reply is a multi-channel sales engagement platform that allows users to automate personal email outreach, conduct calls, and carry out tasks and close deals successfully. One can easily supercharge the sales team using a few simple techniques, that is, to discover, engage, execute and improve. Users can take help from the Reply’s Chrome extension and revamp productivity, for discovering prospects on-the-go. The software lets users engage with leads via multiple channels like emails, calls, follow-ups, etc., and reach out to their prospects with ease. Apart from this, the software also enables users to speed up the sales workflow and get the best out of their sales efforts. Reply serves to be the backbone and an essential component of the sales department. Users can add people to the task list and even make calls directly from the software. The application also provides analytical reports that offer insights into one’s performance and work progress, thus providing the user with a scope to improve. ..show more

Zoho CRM helps businesses of all size in maintaining a high standard of customer relations with its feature-rich software. The multichannel support feature lets your reach your customers via any medium, be it phone, live chat, email or through social media. With visitor tracking and email analytics, you can see what your customers are seeing and find opportunities for interaction. With pre-built and customizable KPIs, you can see where your team excels and where they need more training. Zoho CRM’s Blueprint ensures that the same level of attention is given to the right customers, even if the sales team grows. It makes sure that everyone in the team follows the right process. ..show more

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Coral Springs, Florida / +1 415-630-6777

Toronto, Canada / +1 855 747 99 53

Pleasanton, California - 94588 / +1 877-834-4428

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

ESSENTIAL
Custom

Features

  • Omnichannel Ticketing
  • Auto-assign Tickets
  • SLA Management
  • Data Import
  • Web Forms
  • Scheduled Reports
  • Basic Dashboards
  • Customer 360
Professional
Custom

Features

  • Includes Essential, plus
  • Custom API
  • Ecommerce Integrations
  • Reports & Analytics
  • Social Media Integrations
  • Mobile App
  • Chat
  • Knowledge Base
  • 24x7 Support
Enterprise
Custom

Features

  • Includes Professional, plus
  • Custom Reporting
  • Sandbox
  • IP Whitelisting
  • Dashboards
  • Self-serve
  • Contacts Management
  • Customized Ticket Disposition
  • Workflow Management
  • Dedicated Account Manager
View Price Page
Free
Free

Discover Reply.io, and try things out.

Features

  • AI sequence generator
  • 200 data search credits
  • Sequence builder
  • Basic data filters
  • Data bulk reveal (up to 25 prospects)
  • Lead search via Chrome extension
  • Unlimited data export to CSV
Starter
$59 /User/Month

For individuals

Features

  • Email automation
  • 1 mailbox / user
  • 5,000 data search credits billed Yearly (500 data search credits billed Monthly)
  • 50 AI credits
  • 2 email warm-ups in Mailtoaster
  • Includes features of Free plan, plus
  • Unlimited email sequences
  • Email open, click & reply tracking
  • Basic reports
  • Advanced data filters & bulk reveal
  • Pipedrive & Hubspot integrations
  • Integrations via Zapier
  • Basic API
  • API v.2 & Webhooks (on annual plan)
Professional
$99 /User/Month

For small teams

Features

  • Email, Professional network, and Calls
  • 2 mailboxes / user
  • 10,000 data search credits billed Yearly (1,000 data search credits billed Monthly)
  • 300 AI credits billed Yearly (50 AI credits billed Monthly)
  • 5 email warm-ups in Mailtoaster
  • Includes features of Starter plan, plus
  • Email & Social media automation
  • Calls & SMS
  • Task flows
  • Meeting booking
  • Advanced reports
  • Workflow automations (triggers)
  • Salesforce & 100+ integrations
  • Advanced API & webhooks
  • Customer Success (on annual plan)
  • Team features & permissions
Ultimate
$139 /User/Month

Minimum 3 seats

For scaling teams

Features

  • Dedicated CSM & Priority support
  • 5 mailboxes / user
  • 30,000 data search credits
  • 1,000 AI credits
  • 15 email warm-ups in Mailtoaster
  • Includes features of Professional plan, plus
  • Dedicated CSM
  • Deliverability service
  • Priority support
  • SSO
  • High-volume API
  • SOC II compliance report
Custom Agency Plan
$166 /Month

Starts at $166 per Month

From working with the first clients to an all-one-can-eat package and everything in between. Pay for the features useage and based on the client list.

Features

  • Unlimited users/clients
  • Unlimited sequences
  • Flexible pricing based on only what you need
  • Unlimited email warm-up in Mailtoaster.ai
  • Multichannel Sequences: Email, Professional network, SMS, Calls and more
  • Sales AI – personalized emails, sequences and responses
  • Centralized multi-tenant account management
  • Matching sender-recipient email providers
  • Agency reporting and dashboards
  • Rotating emails per sequence
  • Roles and permission sets
  • B2B Contact Data
  • Native, No-code and API integrations
  • Consolidated inbox for multiple channels
  • Triggers and Actions
  • Calendar integration
  • Get featured in Reply’s Partner Directory
  • Onboarding, Deliverability and Copywriting consulting
Custom
Custom

For teams of 20+, the software offers enhanced API, Whitelabel, and customized solutions to meet the specific requirements on basis of request.

View Price Page
Standard
$20 /User/Month

Automate and optimize your sales cycle

Features

  • Sales Force Automation
    • Basic modules
    • Tasks, calls, events
    • Advanced filters
    • Multiple pipelines
    • Scoring rules
    • Sales forecasting
    • Email insights
    • Multiple currencies
  • Automation and Process Management
    • Workflow rules
    • Email notifications
  • Product Customization
    • Homepage customization
    • Rename tabs
    • Custom list views
    • Custom fields
    • Canvas
    • Tab groups
  • Reports and Analytics
    • Predefined reports
    • Predefined dashboards
    • Custom reports and dashboards (Limited)
    • Basic dashboard components
    • Analytics mobile app
  • Marketing Automation
    • Email templates
    • Email authentication
    • Mass email
    • Social profile integration
  • Security
    • Profiles
    • Role-based hierarchy
    • Multiple organizations
    • GDPR compliance
    • CRM audit logs
    • IP address restriction
Professional
$35 /User/Month

Improve customer acquisition and accelerate growth

Features

  • Sales Force Automation
    • Basic modules
    • Tasks, calls, events
    • Advanced filters
    • Multiple pipelines
    • Scoring rules
    • Sales forecasting
    • Email insights
    • Multiple currencies
    • Macros
    • SalesSignals
    • Assignment rules
  • Automation and Process Management
    • Workflow rules
    • Email notifications
    • Blueprint
    • Webhooks
  • Product Customization
    • Homepage customization
    • Rename tabs
    • Custom list views
    • Custom fields
    • Canvas
    • Tab groups
    • Validation rules
  • Reports and Analytics
    • Predefined reports
    • Predefined dashboards
    • Custom reports and dashboards (Limited)
    • Basic dashboard components
    • Analytics mobile app
    • Custom reports and dashboards (Unlimited)
  • Marketing Automation
    • Email templates
    • Email authentication
    • Mass email
    • Social profile integration
    • Email relay
    • CRM for Google Ads
  • Security
    • Profiles
    • Role-based hierarchy
    • Multiple organizations
    • GDPR compliance
    • CRM audit logs
    • IP address restriction
    • Field-level security
Enterprise
$50 /User/Month

Manage global CX operations with the complete CRM

Features

  • Sales Force Automation
    • Basic modules
    • Tasks, calls, events
    • Advanced filters
    • Multiple pipelines
    • Scoring rules
    • Sales forecasting
    • Email insights
    • Multiple currencies
    • Macros
    • SalesSignals
    • Assignment rules
    • Multiple scoring rules
    • Custom SalesSignals
    • Email parsers
    • Data entry wizards
    • Portals
  • Automation and Process Management
    • Workflow rules
    • Email notifications
    • Blueprint
    • Webhooks
    • Record approval process
    • Data review process
    • Custom functions
    • CommandCenter
  • Product Customization
    • Homepage customization
    • Rename tabs
    • Custom list views
    • Custom fields
    • Canvas
    • Tab groups
    • Validation rules
    • Custom modules
    • Custom buttons
    • Page layouts
    • Translations
    • Developer sandbox
  • Reports and Analytics
    • Predefined reports
    • Predefined dashboards
    • Custom reports and dashboards (Limited)
    • Basic dashboard components
    • Analytics mobile app
    • Custom reports and dashboards (Unlimited)
    • Advanced dashboard components
    • Anomaly detectors
    • Webform analytics
  • Artifical Intelligence
    • Data enrichment
    • Prediction
    • AI sales forecasting
    • Anomaly detection
    • Recommendation
    • AI analytics
    • Communication
    • Image validation
    • Conversational AI
    • Email intelligence
    • Conversation intelligence
    • Voice of the Customer
  • Marketing Automation
    • Email templates
    • Email authentication
    • Mass email
    • Social profile integration
    • Email relay
    • CRM for Google Ads
    • Attribution
    • Segmentation
    • Auto-responders
  • Security
    • Profiles
    • Role-based hierarchy
    • Multiple organizations
    • GDPR compliance
    • CRM audit logs
    • IP address restriction
    • Field-level security
    • Reporting hierarchy
    • Record-level sharing
    • Territory management
    • Data encryption
  • Lite users add-on
    • Lite users: Available for orgs with minimum 25 regular user licenses - $15 per user per month billed Monthly ($12 per user per month billed Yearly)
Ultimate
$65 /User/Month

Scale exponentially with dedicated BI capabilities

Features

  • Sales Force Automation
    • Basic modules
    • Tasks, calls, events
    • Advanced filters
    • Multiple pipelines
    • Scoring rules
    • Sales forecasting
    • Email insights
    • Multiple currencies
    • Macros
    • SalesSignals
    • Assignment rules
    • Multiple scoring rules
    • Custom SalesSignals
    • Email parsers
    • Data entry wizards
    • Portals
  • Automation and Process Management
    • Workflow rules
    • Email notifications
    • Blueprint
    • Webhooks
    • Record approval process
    • Data review process
    • Custom functions
    • CommandCenter
  • Product Customization
    • Homepage customization
    • Rename tabs
    • Custom list views
    • Custom fields
    • Canvas
    • Tab groups
    • Validation rules
    • Custom modules
    • Custom buttons
    • Page layouts
    • Translations
    • Developer sandbox
  • Reports and Analytics
    • Predefined reports
    • Predefined dashboards
    • Custom reports and dashboards (Limited)
    • Basic dashboard components
    • Analytics mobile app
    • Custom reports and dashboards (Unlimited)
    • Advanced dashboard components
    • Anomaly detectors
    • Webform analytics
    • Zoho Analytics
  • Artifical Intelligence
    • Data enrichment
    • Prediction
    • AI sales forecasting
    • Anomaly detection
    • Recommendation
    • AI analytics
    • Communication
    • Image validation
    • Conversational AI
    • Email intelligence
    • Conversation intelligence
    • Voice of the Customer
  • Marketing Automation
    • Email templates
    • Email authentication
    • Mass email
    • Social profile integration
    • Email relay
    • CRM for Google Ads
    • Attribution
    • Segmentation
    • Auto-responders
  • Security
    • Profiles
    • Role-based hierarchy
    • Multiple organizations
    • GDPR compliance
    • CRM audit logs
    • IP address restriction
    • Field-level security
    • Reporting hierarchy
    • Record-level sharing
    • Territory management
    • Data encryption
  • Lite users add-on
    • Lite users: Available for orgs with minimum 25 regular user licenses - $15 per user per month billed Monthly ($12 per user per month billed Yearly)
CRM Plus
$69 /User/Month

Unify sales, service, and marketing on one platform

Features

  • Eight apps, all features included
  • Users have access to all apps
  • Fully integrated
CRM Flex
$14 /User/Month

billed Yearly

Build a custom sales, service, and marketing bundle

Features

  • Select the apps you need
  • Select editions and users for each app
  • Fully integrated
View Price Page

SCREENSHOTS

Kapture CX Screenshots
View 5 screenshot(s)
Reply Screenshots
View 7 screenshot(s)
Zoho CRM Screenshots
View 13 screenshot(s)

INTEGRATIONS

  • Knowlarity
  • WordPress
  • Shopify
  • MailChimp
  • Freshbooks
  • Jira
  • Salesforce Marketing Cloud Account Engagement (formerly Pardot)
  • Freshsales
  • Leadfeeder
  • Leadberry
  • Slack
  • Insightly
  • GetAccept
  • Drift
  • ClickFunnels
  • Bullhorn ATS & CRM
  • Bonjoro Video Message
  • SignRequest
  • Zapier
  • Albacross
  • Hunter
  • Copper CRM
  • Make
  • Sendspark
  • TrueMail
  • DocuSign
  • JustCall
  • Nutshell
  • Chili Piper
  • Nutshell Apps
  • Hightouch Audiences
  • GetProspect
  • Hippo Video
  • noCRM.io
  • Calendly
  • BombBomb
  • Gmail
  • HelloSign
  • Vidyard
  • Customer.io
  • Integrately
  • Typeform
  • Workable
  • PandaDoc
  • Zendesk Sell
  • VoilaNorbert
  • Intercom
  • Clearbit
  • ActiveCampaign
  • RingCentral Office
  • Lusha
  • Leadpages
  • Unbounce
  • Close
  • Zoho CRM
  • Appointy
  • HubSpot CRM
  • Proposify
  • Salesforce
  • Salesflare
  • LeadBoxer
  • Pipedrive CRM
  • Streak
  • Leadfeeder
  • Slack
  • Box
  • Zoho Creator
  • Zoho SalesIQ
  • Google Sheets
  • Zoho Desk
  • Saasu
  • Zapier
  • ClickDesk
  • Zoho Sign
  • Zoho Projects
  • PieSync
  • Knowlarity
  • GotoMeeting
  • MailChimp
  • Adobe Sign
  • Zoho Expense
  • DocuSign
  • Constant Contact
  • Zoho Campaigns
  • GetResponse
  • Front
  • Dropbox Business
  • SurveyMonkey
  • Zoho Survey
  • QuoteWerks
  • Quickbooks
  • PandaDoc
  • Zoho Books
  • Zoom
  • Eventbrite
  • Xero
  • Zoho Forms
  • iQuoteXpress
  • Zoho Cliq
  • ActiveCampaign
  • RingCentral Office
  • Twilio Flex
  • Zoho Meeting
  • Zoho Billing
  • Unbounce
  • GoToWebinar
  • Google Drive
  • Proposify
  • Shopify
  • Zoho Social

ALTERNATIVES

Top alternatives to Kapture CX

Zoho CRM
Zoho CRM
CX Social
CX Social
Salesforce
Salesforce
Zendesk Sell
Zendesk Sell
Pipedrive CRM
Pipedrive CRM

Top alternatives to Reply

Revert
Revert
Respond Flow
Respond Flow
Replay
Replay
Red Cloak Threat Detection & Response
Red Cloak Threat Detection & Response
SalesHandy
SalesHandy