Compare Kapiche vs MetaText

Summary

Kapiche is an enhanced text analysis tool used to improve your customer satisfaction. It is an unbiased and transparent tool, which does not require any set up or built-in model to start working on it. The software comes with a Big picture view which helps you view your customers’ feedbacks and understand their opinions. With Kapiche, you can track the key metrics in your surveys. In addition, it offers sentiment analysis to identify the sentiment behind your customers’ feedback which helps you understand your customer better. Along with this, it provides segment analysis using which you can segment your customers and identify their concerns. ..show more

MetaText is an API tool that provides users with relevant machine learning models to understand consumer sentiment, keywords, intent, and more. APIs can also be customized for specific business needs. And with advanced capabilities like Author Profiling Analysis, users can automatically identify text author attributes. The Topic Detection feature even the subject topics of texts and includes support for multiple languages, including Portuguese, Spanish, and English. MetaText’s advanced capabilities include medical and legal-specific entities and the Text Summarization feature that can convert large documents into small and explainable summaries. And with the keyword extractor tool, users can automatically extract relevant features from the text. Through the tool, customer service can automatically tag and prioritize support tickets and tap into the buying habits of customers with dedicated surveys, reviews, social media, and NPS. Other handy custom services include big data analytics such as data collection, clean, enrichment, analytics, and modelling along with semantic web tasks like crawlers. ..show more

Audience Analysis Allows to monitor customer feedbacks in real-time

Built-in Library Gives instant access to past customer conversations that is stored in library

Competitive Analysis Monitors activities of competitive products and services

Document Classification Classifies structured and unstructured document based on analysis

Geospatial Analysis Integrates with geospatial tool to gather information based on geographical locations

Import-Export Option Allows import/export of data as PDF,PNG,HTML files

Multi-language Support Available in multiple languages to support global customers

Predictive Analysis Predicts customer behaviour and emerging trends based on real-time conversations

Segmentation Groups and segregates audiences based on defined criteria

Sentiment Analysis Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments.

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• Freshdesk
• Zendesk Chat
• Salesforce
• Zendesk Sell

Top alternatives to Kapiche

Inmoment

Keatext

MonkeyLearn

Text2data

DiscoverText

Top alternatives to MetaText

Inmoment

Keatext

MonkeyLearn

Text2data

DiscoverText