Home/Contact Center Operations Software/JustCall vs AircallUpdated on: January 31, 2023

Compare JustCall vs Aircall

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Overview

Summary

JustCall is a futuristic cloud phone system for support and sales teams, facilitating seamless communication with clients situated in different parts of the globe. It is a suitable software designed to assist international call centres, SaaS companies, virtual workforces and remote teams. Getting new phone numbers ready with JustCall is quite easy. This way businesses get to connect with their client base located across 70 countries. At present 6000+ businesses depend on this particular software comprising special features like IVR, Live Call Monitoring, Call Recording and Fast Call Routing system. Moreover, integrating JustCall with other CRM tools in use is an easy and convenient task. Diallers can also mask their outgoing calls with personalised numbers. The data centres utilised by JustCall to maintain information provides high security to the recorded data. Also, organizations have the liberty to customise their business hours, thus receiving calls only when solicited. ..show more

Aircall Call Centre software is a top-ranking call center software because it seamlessly integrates features with the most popular help desk tools. This tool offers customer relationship management, live chat, and eCommerce software to predict customer requirements on every call, helping businesses enhance their efficiency. Aircall is a useful cloud-based phone calling system and a call center solution to handle modern-day businesses effectively. It is a voice platform that ensures seamless service with productivity and helpdesk tools. Aircall is a great platform that helps businesses to run smoothly by supporting their sales team. It offers efficient and clear communication with the customers through deep insights and real-time analytics. And through its industry-leading call center features, customer relationships are enhanced. It assists businesses in making the phone calling process easy, accessible and transparent for the users. Businesses that use Aircall can receive advanced analytics and track the performance of their team’s and agent’s productivity. Moreover, they can check the team activity promptly on the live feed with an existing help desk and CRM feature that strengthens the understanding process. It is a flexible voice solution for businesses with custom, professional, and essentials pricing strategies. ..show more

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Newark, Delaware

New York, New York / +1 888-240-6923

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Standard
$25 /User/Month

Features

  • 1 local or toll-free number included
  • Call Tracking
  • Call Recording
  • Call Forwarding
  • Call & SMS Analytics
  • Call Notes & Ratings
  • SMS & MMS Inbox
  • Voicemail Drop
  • IVR (Phone Tree/Call Menu)
  • Business Hours
  • Appointment Scheduler
  • Unlimited Integrations
  • Email & Chat Support
  • Pay Per Minute Calling
Premium
$50 /User/Month

Features

  • Includes features of Standard Plan, plus
  • Auto Dialer
  • SMS Bots
  • Salesforce Integration
  • API & Webhook Access
  • Call Monitoring
  • Call Barging
  • Call Whispering
  • Bulk SMS Campaigns
  • SMS Automation & Triggers
  • Advanced Integrations
  • Custom Workflows
  • Post Call Surveys
  • Training & Onboarding
  • Priority Support
  • Pay Per Minute Calling
Enterprise
Custom

Features

  • Includes features of Premium plan, plus
  • Dedicated account manager
  • Priority Support on all channels
  • Bundled Calling+SMS rates
View Price Page
Essentials
$30 /User/Month

$30 per user per month billed yearly

Features

  • Unlimited inbound calls (toll-free excluded)
  • 50+ Integrations and API access
  • Collaboration features
  • IVR
  • Voicemail
  • Click-to-Dial
  • Phone support
Professional
$50 /User/Month

$50 per user per month billed yearly

Features

  • Includes features of Essentials plan, plus
  • Salesforce integration
  • Advanced analytics and reporting
  • Live call monitoring
  • Call tagging & dispositioning
  • Advanced support features including queue call back
  • Advanced sales features including Power Dialer
  • Dedicated account manager
Custom
Custom

Features

  • Includes features of Professional plan, plus
  • Custom analytics
  • Unlimited outbound calls *
  • Custom onboarding
  • Access to API developer support
  • Service-level agreement (SLA)
View Price Page

SCREENSHOTS

JustCall Screenshots
View 4 screenshot(s)
Aircall Screenshots
View 3 screenshot(s)

INTEGRATIONS

  • Intercom
  • Copper (ProsperWorks CRM)
  • Freshsales
  • Freshdesk
  • ActiveCampaign
  • Slack
  • Groove
  • Nimble
  • Outreach
  • Close
  • Zoho CRM
  • Front
  • Hubspot CMS
  • Salesforce
  • HubSpot Service Hub
  • Reamaze
  • Pipedrive
  • Zapier
  • Zendesk Sell
  • Agile CRM
  • Intercom
  • amoCRM
  • Copper (ProsperWorks CRM)
  • Freshsales
  • Freshdesk
  • Slack
  • BigCommerce
  • Segment
  • Typeform
  • Zoho CRM
  • Front
  • HubSpot CRM
  • Salesforce
  • Zendesk Support
  • HappyFox
  • Pipedrive
  • Shopify
  • Zapier
  • Zendesk Sell
  • PieSync
  • Nicereply

ALTERNATIVES

Top alternatives to JustCall

Grasshopper
Grasshopper
RingCentral Office
RingCentral Office
CloudTalk
CloudTalk
Dialpad Talk
Dialpad Talk
Aircall
Aircall

Top alternatives to Aircall

CallRail
CallRail
OpenPhone
OpenPhone
CloudTalk
CloudTalk
Twilio Flex
Twilio Flex
JustCall
JustCall