Home/Product Management Software/Jira vs SysAidUpdated on: March 29, 2024

Compare Jira vs SysAid

98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
SysAid
SysAid Help Desk Software (1465 Ratings)
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98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
SysAid

SysAid

Help Desk Software (1465 Ratings)
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Overview

Summary

Jira is an advanced project management solution helpful for agile teams. It helps developers plan, track and release authentic softwares in real-time. Detailed reports offered by the particular enables teams to improve their performance in an efficient manner. Inbuilt personalised Scrum boards let teams stay focused and deliver incremental and iterative value seamlessly. Users are also allowed to monitor repositories with code in Jira, gain end-to-end visibility and generate automation rules of their own. The software assures active integration with platforms like Confluence, Trello, Bitbucket, Zoom, Microsoft, Slack etc. Further, data stored within the particular is absolutely secure, protected by enterprise-grade solutions like automatic user provisioning, SAML SSO, 2-step verification and more. Jira turns out to be more than an issue or a bug tracker by hosting a variety of functionalities like custom filters, rich APIs, integration facilities for developer tools, customisable workflows and more. Users can personalise Jira as per their own needs by incorporating more than 3000 apps within it. ..show more

SysAid is an ITSM, Service desk, and Help desk software solution that integrates all the essential IT tools into a single product. Its powerful set of features consists of a Help desk, IT Asset Management, and various easy-to-use tools for analyzing and optimizing IT performance. SysAid’s IT Asset Management arm manages the IT hardware, software, and mobile assets apart from providing benefits of an integrated ITSM and IT asset management solution. It easily discovers the assets in the user’s network and views the entire status of their hardware components and software products. SysAid Help Desk delivers all the essentials: a superior ticket management tool, IT asset management, mobile device management, chat, self-service, mobile apps, password reset, industry benchmarking, and more. It even provides a variety of sophisticated and user-friendly analytics tools in order to obtain a more accurate and holistic view of the user’s IT service performance. ..show more

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Sydney, Australia / +61 2 9262 1443

Tel Aviv, Israel / +972 3 533-3675

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Free (Cloud)
Free

Features

  • Up to 10 users
  • Unlimited project boards
  • Backlog and timeline
  • Reporting and insights
  • 2 GB of storage
  • Community support
Standard (Cloud)
$81.5 /Month

$8.15 per User

$850 billed Yearly

User Tier: 1-10

Features

  • Includes features of Free plan, plus
  • Up to 35,000 users
  • User roles & permissions
  • Audit logs
  • Data residency
  • 250 GB of storage
  • Business hour support
Premium (Cloud)
$160 /Month

$16 per User

$1600 billed Yearly

User Tier: 1-10

Features

  • Includes features of Standard plan, plus
  • Atlassian Intelligence (AI) (New)
  • Advanced planning
  • Custom issue hierarchy
  • Sandbox & release tracks
  • Unlimited storage
  • 24/7 Premium support
Enterprise (Cloud)
Custom

Enterprise plan pricing is available when enter 801 or more users above

Features

  • Includes features of Premium plan, plus
  • Atlassian Intelligence (AI) (New)
  • Multiple sites, up to 150
  • Centralized security controls
  • Centralized user subscriptions
  • 24/7 Enterprise support
Data Center
$42000 /Year

From 500 - 50000+ users.

Features

  • Complete control of your environment
  • Active/active clustering for high availability
  • Annual term license + maintenance
  • Optimized for AWS or Azure deployment
  • SAML 2.0 and OpenID Connect support
  • Atlassian-supported disaster recovery
  • Project and issue archiving for improved performance

Based on the number of users pricing varies

View Price Page
Help Desk
Custom

Everything lean teams need to get more done with less.

Features

  • SysAid Copilot (Add-on)
  • Incident Management
  • Self-Service Portal
  • Service Catalog
  • Asset Management
  • Reporting and Analytics
  • Escalation policies
  • Remote control
ITSM
Custom

For mid-sized and mature organizations to provide an excellent service.

Features

  • Includes features of Help Desk plan, plus
  • SysAid Copilot (Add-on)
  • ITIL Package
  • Workflow Automation
  • Third-Party Integrations
  • Company management
  • Advanced SLA
Enterprise
Custom

A package with no limitations designed to help teams of any size.

Features

  • Includes features of ITSM plan, plus
  • SysAid Copilot (Add-on)
  • Unlimited Number of Admins
  • Unlimited Automation Rules
  • Unlimited Custom Columns
  • Enterprise Premium Service
View Price Page

SCREENSHOTS

Jira Screenshots
View 7 screenshot(s)
SysAid Screenshots
View 9 screenshot(s)

INTEGRATIONS

  • Balsamiq
  • GitHub
  • Salesforce
  • Gliffy
  • Microsoft Teams
  • Slack
  • Microsoft Power BI
  • TeamViewer
  • OneLogin
  • Quickbooks
  • Salesforce
  • Nagios XI
  • Zapier
  • Okta
  • Google Tag Manager
  • Jira

ALTERNATIVES

Top alternatives to Jira

Notion
Notion
GitHub
GitHub
Agile CRM
Agile CRM
Rally Health
Rally Health
ClickUp
ClickUp

Top alternatives to SysAid

TOPdesk
TOPdesk
Freshdesk Contact Center (Formerly Freshcaller)
Freshdesk Contact Center (Formerly Freshcaller)
ManageEngine Analytics Plus
ManageEngine Analytics Plus
Zendesk Talk
Zendesk Talk
Freshservice
Freshservice