Home/Help Desk Software/Jatana.ai vs AteraUpdated on: March 29, 2024

Compare Jatana.ai vs Atera

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Freshdesk
Freshdesk Help Desk Software (2241 Ratings)
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Zoho Desk
Zoho Desk Help Desk Software (3417 Ratings)
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98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Freshdesk

Freshdesk

Help Desk Software (2241 Ratings)
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Zoho Desk

Zoho Desk

Help Desk Software (3417 Ratings)
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Overview

Summary

Jatana helps companies to provide exceptional customer support at a fraction of time and cost. The AI learns from your historical data to help you close support tickets faster and better than ever.

Atera is a remote monitoring and management software that provides complete visibility and control over hundreds of networks to MSPs and IT professionals in real-time. The software enables users to offer instant and exceptional IT support to their valuable customers across the globe. One of the main features of Atera is that it sends real-time notifications to users about the potential problems that may happen so that users can prepare themselves in advance. In addition, businesses can also depend on the same to receive real-time status on system resources, networking and IP monitoring, logged in customers, SQL Server, Active Directory and many other essential elements. Further, the IT automation services provided by the software also come in handy to manage a variety of administrative and maintenance tasks that can be applied to workstations and servers in no time. Atera comes with an automated Patch Management system that can be applied to individual devices and groups as per convenience. Finally, the remote maintenance capabilities offered by Atera helps out companies with their service manager, command prompt and task manager facilities. ..show more

A cloud-based customer support software that offers all in one solution for business needs to deliver exceptional support. Freshdesk is suitable for service providers such as Insurance, Healthcare, Real Estate etc. It offers a host of features and customization functionalities like multi-channel help-desks, ticketing, SLA management, Self Service Portals, SEO ready FAQ section, smart automations, complete customization capabilities that boost productivity. It is priced affordably and is life-time free for the first three agents. ..show more

It is a context aware health desk software which will help you to provide efficient customer support. It offers fully functional ticketing system and call center solution to address the issues of the customers. It has social support integration that allows you to answer your customer queries in their favourite social media channels like Twitter and Facebook. In addition, it has a separate knowledge base which contain answers for frequently asked questions. Along with this, it has reporting tool and analytics feature using which your managers can identify the issues related to your agent’s performance. ..show more

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

N/A

Tel Aviv, Israel

San Bruno, California / +1 (866) 832-3090

Pleasanton, California / +1 888-900-9646

API

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

No Pricing Info Available Please check Website
Pro (MSP)
$119 /User/Month

Features

  • Remote management, automations & scripting
  • Windows support
  • Remote monitoring and alerts
  • Patch management
  • Remote access using Splashtop (up to 2 concurrent sessions)
  • API Access
  • Reports
  • Helpdesk & ticket automation
  • Custom support addresses (up to 5)
  • Customer support portal
  • SLA and automated time tracking
  • File view
  • Contracts & invoicing
  • Azure AD integration
  • Audit log
  • Mobile app (iOS & Android)
Growth (MSP)
$149 /User/Month

Features

  • Includes features of Pro plan, plus
  • Mac and Linux support
  • Remote access using AnyDesk
  • Splashtop concurrent sessions (unlimited)
  • Custom support addresses (up to 10 )
  • Advanced analytics
  • Chat with end users
  • Custom asset types (up to 5)
  • File transfer (up to 15GB per month)
  • Extended retention audit log
  • Integrations with QuickBooks Online & Xero
  • CSV QuickBooks Desktop export
Power (MSP)
$199 /User/Month

Features

  • Includes features of Growth plan, plus
  • Custom analytics
  • Custom support addresses (unlimited)
  • Custom asset types (up to 20)
  • File transfer (up to 50GB per month)
  • Audit log - 1 year retention
  • Data recovery
Super Power (MSP)
Custom

Enterprise-grade services that accelerate response time

Features

  • Includes features of Power plan, plus
  • Single sign-on (SSO)
  • Azure AD continuous sync
  • Private software repository
  • Custom domain SSL for Customer Portal
  • Tailored Atera onboarding
  • Atera premium customer support
  • Dedicated account manager
  • Audit log - 7 year retention
  • Unlimited custom analytics
  • Custom asset types (unlimited)
  • File transfer (up to 100GB per month)
  • Network scanning and monitoring
  • Business associate agreement (BAA) under HIPAA
  • 99.9% uptime SLA%*
  • AI Suite
Professional (IT Department)
$169 /User/Month

Features

  • Remote management, automations & scripting
  • Windows, Mac and Linux support
  • Remote monitoring and alerts
  • Remote access using Splashtop (up to 2 concurrent sessions)
  • Patch Management
  • Azure AD integration
  • Reports
  • Ticket automation
  • Audit log
  • Custom support address
  • Service portal
  • File view and transfer (up to 15GB per month)
  • Mobile app (iOS & Android)
Expert (IT Department)
$199 /User/Month

Features

  • Includes features of Professional plan, plus
  • Remote access using Anydesk
  • Splashtop concurrent sessions (unlimited)
  • Chat with end users
  • 7 preset reports
  • Ticket auto - tagging
  • Custom assets types (up to 5)
  • File transfer (up to 50GB per month)
  • Extended audit log
  • Custom support addresses (up to 2)
Master (IT Department)
$239 /User/Month

Features

  • Includes features of Expert plan, plus
  • Build your own reports
  • Audit log - 1 year retention
  • Custom support addresses (unlimited)
  • Custom asset types (up to 20)
  • File transfer (up to 80GB per month)
  • Data recovery
Enterprise (IT Department)
Custom

For departments who need enterprise-grade services and integrations

Features

  • Includes features of Master plan, plus
  • Single sign-on (SSO)
  • Azure AD continuous sync
  • Private software repository
  • Custom domain SSL for Service Portal
  • Tailored Atera onboarding
  • Atera premium customer support
  • Dedicated account manager
  • Audit log - 7 year retention
  • Unlimited custom analytics
  • Custom asset types (unlimited)
  • File transfer (up to 100GB per month)
  • Network scanning and monitoring
  • Business associate agreement (BAA) under HIPAA
  • 99.9% uptime SLA*
  • AI Suite
View Price Page
Free
Free

Get going for free

Features

  • Integrated ticketing across email and social
  • Ticket Dispatch
  • Knowledge Base
  • Ticket Trend Report
  • Out-of-the-box analytics and reporting
  • Choose your data center location
  • Team collaboration
  • 24x7 email support

Add-ons

1. Additional bot sessions : $75 for 1000 bot sessions per month

  • Email bot
  • Chatbots
  • Voicebot consume bot sessions
Growth
$18 /User/Month

Intuitive, industry-leading support for growing businesses

Features

  • Includes features of Free plan, plus
  • Automations
  • Collision Detection
  • 1000+ marketplace apps
  • In-depth helpdesk report
  • SLA management & business hours
  • Custom Email Server
  • Custom Ticket Views
  • Custom ticket fields & status
  • Custom SSL
  • Easily track time spent by agents on tickets
  • 24x5 phone support

Add-ons

1. Additional bot sessions : $75 for 1000 bot sessions per month

  • Email bot
  • Chatbots
  • Voicebot consume bot sessions

2. Field Service Management : $15 per Field Employee per Month

  • Scheduling Dashboard
  • Time Tracking
  • Map View
  • Offline Availability
  • iOS and Android Apps
  • Analytics
Pro
$59 /User/Month

Advanced automation for high performance

Features

  • Includes features of Growth plan, plus
  • Multiple products
  • Includes up to 5000 Collaborators
  • Round-robin routing
  • Custom Roles
  • Custom objects
  • Custom Reports and Dashboards
  • Segment customers for personalized support
  • Customer journey
  • Canned forms
  • Manage versions in knowledge base
  • Community forums
  • Extendable API Limits
  • CSAT surveys & reports
  • Multiple SLA policies & business hours
  • SLA reminder & escalation
  • Multilingual knowledge base
  • Custom apps
  • Average handling Time (AHT)
  • Custom Metrics
  • Report Sharing
  • Includes features of Add-ons
Enterprise
$95 /User/Month

Fully featured with bots for enterprise-level support

Features

  • Includes features of Pro plan, plus
  • Unlimited products
  • Sandbox
  • Easily manage agent shifts across time zones
  • Assist bot
  • Email bot
  • Audit log (Freddy)
  • Skill-based routing
  • Knowledge base approval workflow (Freddy)
  • Flexible knowledge base hierarchy (Freddy)
  • IP range restriction (Freddy)
  • Auto-triage (Freddy)
  • Article suggester
  • Canned response suggester
  • AI-powered social signals
  • Custom Metrics
  • Report Sharing
  • Includes features of Add-ons
View Price Page
Standard
$20 /User/Month

All the essential support features to augment your customer service team.

Features

  • 5 channels
  • Help Center
  • Feedback Widget: 1
  • Advanced Web Forms: 5
  • Social Media (Facebook & Twitter): 1 Brand
  • Instant Messaging (WhatsApp, Telegram, WeChat & Line)
  • Spam, Merge, Split & Clone Tickets
  • Ticket History
  • Quick Ticket View
  • Ticket Tags: 20 Tags/Ticket
  • Product-based Ticket Tracking
  • Add Resolution as KB
  • Suggested Articles
  • Direct Assignment to Agents and Teams
  • Work Modes
  • Response Editor with Rich Text Support & Response Draft
  • Advanced Search
  • Faster Response Snippets
  • Macros: 5
  • Workflow Rules: 5/Module
  • Time-based Rules: 5
  • Service Level Agreements: 4
  • Multi-Level Escalations
  • Tasks, Events & Calls: Only Tasks
  • Custom Email Templates
  • Custom Tabs, Views, Status & Form Fields
  • Custom Fields: 50 Fields/Module
  • Re-branding: Limited
  • Pre-defined Reports
  • Custom Reports: 50
  • Export Reports to CSV, XLS or PDF
  • Customer Happiness Ratings Dashboard
  • Custom Dashboards: 10
  • Ticket Overview & Status Dashboard
  • Response, Resolution & FCR Dashboards
  • Analytics Mobile App (Radar)
  • Profiles (restrict feature access): 6
  • Roles: 5
  • GDPR Compliance
  • Support
    • Email
    • Phone
Professional
$35 /User/Month

Simplified collaboration and process automation functionalities for fast-growing teams.

Features

  • 10 channels
  • Includes features of Standard plan, plus
  • Feedback Widget: 1/Department
  • Advanced Web Forms: 10/Department
  • Telephony
  • Ticket Tags: 30 Tags/Ticket
  • Round-Robin Ticket Assignment by Load Balancing: 10/Department
  • Ticket Sharing & Ownership
  • Agent Collision Detection
  • Macros: 15/Department
  • Workflow Rules: 15/Department/Module
  • Time-based Rules: 15/Department
  • Service Level Agreements: 10/Department
  • Customer-based SLA
  • Tasks, Events & Calls
  • Auto Time Tracking
  • Advanced Process Management (Blueprints): 1/Department
  • Custom Fields: 150 Fields/Module
  • Ticket Templates
  • Re-branding
  • Multi-department Support: 10 Departments
  • Custom Reports: Unlimited
  • Custom Dashboards: Unlimited
  • Advanced Dashboards: Limited
  • Profiles (restrict feature access): 25
  • Roles: 25
  • Field-level Access Control
  • Support
    • Chat
Enterprise
$50 /User/Month

Advanced AI and customization capabilities to enable enterprise-grade support.

Features

  • 100 channels
  • Includes features of Professional plan, plus
  • Advanced Web Forms: 20/Department
  • Social Media (Facebook & Twitter): 2 Brands or 1 brand/department if multi-branding
  • Live Chat
  • Guided Conversations
  • Ticket Tags: 50 Tags/Ticket
  • Round-Robin Ticket Assignment by Load Balancing: 15/Department
  • Macros: 30/Department
  • Workflow Rules: 30/Department/Module with custom functions
  • Time-based Rules: 30/Department
  • Service Level Agreements: 20/Department
  • Contract Management SLA
  • Advanced Process Management (Blueprints): 20/Department
  • Artificial Intelligence
  • Custom Fields: 230 Fields/Module
  • Multi-department Support: 50 Departments
  • Advanced Dashboards
  • Schedule Reports
  • Profiles (restrict feature access): 50
  • Roles: 250
  • Data Sharing Access
Zoho Desk Express
$9 /User/Month

A straightforward ticketing system for individuals and small teams looking to start automating their customer service.

Features

  • Ticketing
  • Social Media
  • Analytics
View Price Page

SCREENSHOTS

Jatana.ai Screenshots
Atera Screenshots
View 7 screenshot(s)
Freshdesk Screenshots
View 5 screenshot(s)
Zoho Desk Screenshots
View 3 screenshot(s)

INTEGRATIONS

    NA
  • TeamViewer
  • Ninite Pro
  • IT Glue
  • Quickbooks
  • Freshbooks
  • Xero
  • Knowlarity
  • Olark
  • Freshchat
  • Userlike
  • Dropbox Business
  • Microsoft Teams
  • Slack
  • MailChimp
  • Nimble
  • HelpOnClick
  • Zoho CRM
  • Harvest
  • iContact
  • SnapEngage
  • Salesforce
  • Shopify
  • Capsule
  • Customer Thermometer
  • Zoho BugTracker
  • Zoho Cliq
  • RingCentral Office
  • Slack
  • Zoho PageSense
  • Twilio Flex
  • Zoho Invoice
  • Zoho Creator
  • Trello
  • Zoho CRM
  • Zoho SalesIQ
  • Zoho Analytics (Zoho Reports)
  • Google Analytics
  • Salesforce
  • Zapier
  • Zoho Projects
  • Jira
  • Zoho Social
  • Zoho Books

ALTERNATIVES

Top alternatives to Jatana.ai

Freshdesk
Freshdesk
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LiveAgent

Top alternatives to Atera

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