Intercom vs Paldesk Comparison

Remove All ADD PRODUCT Intercom Paldesk	97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Intercom Live Chat Software (4448 Ratings)	87% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Paldesk Live Chat Software (25 Ratings)
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Intercom Live Chat Software (4448 Ratings)

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Paldesk Live Chat Software (25 Ratings)

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ADD PRODUCT	97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Intercom Live Chat Software (4448 Ratings)	87% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Paldesk Live Chat Software (25 Ratings)
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Paldesk

Live Chat Software (25 Ratings)

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Overview

Summary

Intercom is a sales, marketing, and support solution that aims to help you connect with more customers so you can grow your company faster, as well as acquire, engage and retain these customers. To acquire customers, you can use Intercom’s built-in bots and live chats functionality in order to be able to qualify, route, and convert any leads faster, which will ultimately lead to a sale and improve your lead generation process. To engage customers, Intercom helps you send more targeted and tailored emails , as well as in-app messages and push notifications, with the aim of turning more people who sign up to your marketing lists into customers, who buy your product, and become a loyal customer. ..show more

Paldesk is an Omnichannel Communication tool to convert visitors and customers. The software offers features of Live Chat, and Help Desk Software to meet the needs of your organization. The software integrates with Drupal, Zapier, Slack, WordPress, and more. ..show more

Features

Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff
Call Me Option Allows your visitors to speak to your agents directly over the phone
Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.
Knowledge Database Lets you have an access to all your past chat history and documents
Offline Form This feature allows your visitors to submit their questions when your agents are not available online
Persistent Chat Creating a subject-based group conversation that persists over time
Shortcut Messages Create shortcuts for the commonly used replies in order to save time
Transfers Transfer of calls from one operator to another with just one click
Video Chat Make conversations more personal with video calling between your agents and your visitors
Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

San Francisco, California

New York, New York

API

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	Conversational Marketing (Business) Custom Turn website visitors into paying customers Features Conversational chatbots Live chat for sales Smart lead qualification Multiple Team inboxes Automatic meeting booking Conversation routing rules Account-based assignments Revenue and performance reporting Salesforce & Marketo integrations Reverse IP lookup and data enrichment Conversational Customer engagement (Business) Custom Onboard, activate and re-engage customers Features Outbound email and in-product messaging Push messages & notifications Custom bots Banners Mobile carousels Multi-channel campaigns Product Tours A/B testing & control groups Message versioning Custom events and customer segments Salesforce, Clearbit Reveal & Marketo integrations Conversational Support (Business) Custom High-quality, personalized help at scale Features Live chat for support In product messaging Team inboxes Ticketing workflows Service Level Agreement rules Workload management Role-based permission Outcome reporting Help Center Conversational bots Revolution bot Targeted messaging Product Tours Start (Small Business) $59 /Month Basic live chat and outbound messaging. Features Includes 1 seat Live chat Targeted outbound chat Team inbox Slack integration Grow (Small Businesses) $119 /Month Chat, targeted email, and self-service support. Features Includes features of Start plan, plus Includes 5 seats Inbound & outbound email Help center Macros Conversation ratings HubSpot & GitHub integrations Mobile Carousels Banners View Price Page	Rookie $11 /User/Month $11 per agent per month billed monthly $9 per agent per month billed yearly Features 1 Widget Easy Pop-up Widget Customization Feedback Forms (5) Early Stage $19 /User/Month $19 per agent per month billed monthly $14 per agent per month billed yearly Features Includes features of Rookie plan, plus Unlimited Widgets Widget Triggers KnowledgeBase (1) Feedback Forms (15) Rising Star $29 /User/Month $29 per agent per month billed monthly $22 per agent per month billed yearly Features Includes features of Early Stage plan, plus ‍Ticketing System KnowledgeBase (unlimited) Feedback Forms (unlimited) Visitor Overview (unlimited) View Price Page

Compare Intercom vs Paldesk

Intercom

Paldesk

Overview

Features

TECHNICAL DETAILS

Pricing

SCREENSHOTS

INTEGRATIONS

ALTERNATIVES