Home/Live Chat Software/Intercom vs KustomerUpdated on: March 29, 2024

Compare Intercom vs Kustomer

97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

Intercom is a sales, marketing, and support solution that aims to help you connect with more customers so you can grow your company faster, as well as acquire, engage and retain these customers. To acquire customers, you can use Intercom’s built-in bots and live chats functionality in order to be able to qualify, route, and convert any leads faster, which will ultimately lead to a sale and improve your lead generation process. To engage customers, Intercom helps you send more targeted and tailored emails , as well as in-app messages and push notifications, with the aim of turning more people who sign up to your marketing lists into customers, who buy your product, and become a loyal customer. ..show more

Kustomer is an efficient CRM solution that helps enterprises deliver robust support services to their clients. Powered by AI and process automation, the software goes beyond ordinary ticketing systems, standardising repetitive tasks such as contextualising conversations or sending a basic response. Thus enabling the support team to focus their energy on other relevant tasks. The intelligent system identifies subject matter within every inbound conversation and gets individual customers routed to the right resource. It also allows supervisors to track and intervene during live conversations, if needed. With the flexible software, enterprises can allow their customers to reach out from anywhere, at any time, using the channel of their convenience. Further, with Kustomer organizations get access to AI powered productivity tools, which ensures greater levels of collaboration, segmentation and content management. The software provides comprehensive data security through AWS in certified data centres. It applies security checks, third-party monitoring, to endure data security right at the code level as well as through the entire software development process. ..show more

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

San Francisco, California

New York, New York / +1 212-497-1188

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Conversational Marketing (Business)
Custom

Turn website visitors into paying customers

Features

  • Conversational chatbots
  • Live chat for sales
  • Smart lead qualification
  • Multiple Team inboxes
  • Automatic meeting booking
  • Conversation routing rules
  • Account-based assignments
  • Revenue and performance reporting
  • Salesforce & Marketo integrations
  • Reverse IP lookup and data enrichment
Conversational Customer engagement (Business)
Custom

Onboard, activate and re-engage customers

Features

  • Outbound email and in-product messaging
  • Push messages & notifications
  • Custom bots
  • Banners
  • Mobile carousels
  • Multi-channel campaigns
  • Product Tours
  • A/B testing & control groups
  • Message versioning
  • Custom events and customer segments
  • Salesforce, Clearbit Reveal & Marketo integrations
Conversational Support (Business)
Custom

High-quality, personalized help at scale

Features

  • Live chat for support
  • In product messaging
  • Team inboxes
  • Ticketing workflows
  • Service Level Agreement rules
  • Workload management
  • Role-based permission
  • Outcome reporting
  • Help Center
  • Conversational bots
  • Revolution bot
  • Targeted messaging
  • Product Tours
Start (Small Business)
$59 /Month

Basic live chat and outbound messaging.

Features

  • Includes 1 seat
  • Live chat
  • Targeted outbound chat
  • Team inbox
  • Slack integration
Grow (Small Businesses)
$119 /Month

Chat, targeted email, and self-service support.

Features

  • Includes features of Start plan, plus
  • Includes 5 seats
  • Inbound & outbound email
  • Help center
  • Macros
  • Conversation ratings
  • HubSpot & GitHub integrations
  • Mobile Carousels
  • Banners
View Price Page
Professional
$29 /User/Month

Unlock the power of Kustomer. Get started with all the core omnichannel functionality for small teams up to 10 users.

Features

  • Email, Chat, SMS, Social, WhatsApp, Self-Service
  • Voice Provider Integrations
  • 60+ App Integrations
  • Custom Objects and Attributes
  • Internal Knowledge Base
  • Standard Reporting
  • One-Time Exports
  • Message Redaction
  • Google Authentication
Business
$49 /User/Month

Add collaboration users, CSAT, business hours, and custom permissions. With more users, brands, and languages.

Features

  • Includes features of Professional plan, plus
  • Collaboration Users and Teams
  • Business Hours
  • Multiple Brands and Languages
  • Business Rules and Custom Integrations
  • Internal and Public Knowledge Bases
  • Tracking Events
  • External REST API Calls
  • Standard and Custom Reporting
  • CSAT Measurement and Reporting
  • Scheduled Exports
  • Multilingual Snippets, Chat, and KB
Enterprise
$89 /User/Month

Maximize efficiency with SLAs, proactive chat, advanced skill routing, and custom conversation statuses.

Features

  • Includes features of Business plan, plus
  • Custom Skill Routing and Proficiency
  • Service-Level Agreements
  • Proactive Chat
  • Knowledge Base Customer Portal
  • Extended API Rate Limit
  • Custom Permission Sets
  • Multiple Business Hours
  • Conditional Fields
  • More Brands and Languages
Ultimate
$139 /User/Month

Everything Kustomer has to offer, including advanced team management analytics & routing, real-time insights, and sandbox access.

Features

  • Includes features of Enterprise plan, plus
  • Real-time Dashboards
  • Unlimited Collaboration Users
  • Enhanced Routing
  • Live Agent Auditing
  • Extended API Rate Limit
  • Set Allowed IP Ranges
  • SAML Single Sign-On
  • Sandbox Access
View Price Page

SCREENSHOTS

Intercom Screenshots
View 1 screenshot(s)
Kustomer Screenshots
View 2 screenshot(s)

INTEGRATIONS

  • WordPress
  • Mixpanel
  • Trello
  • Slack
  • MailChimp
  • Olark
  • Postmark
  • Gmail
  • Customer Thermometer
  • Zipwhip
  • Slack
  • Segment
  • BigCommerce
  • Looker
  • Instabug
  • MessageBird
  • SurveyMonkey
  • Shelf
  • ReCharge
  • Aircall
  • Robly
  • UJET
  • PieSync
  • Nicereply
  • Zingtree
  • TalkDesk
  • Five9
  • Solvvy
  • Twilio Flex
  • Campaign Monitor
  • Constant Contact
  • Acuity Scheduling
  • Klaviyo
  • HubSpot CRM
  • Shopify
  • Jira
  • Calendly

ALTERNATIVES

Top alternatives to Intercom

Salesforce
Salesforce
HubSpot CRM
HubSpot CRM
Freshdesk Contact Center (Formerly Freshcaller)
Freshdesk Contact Center (Formerly Freshcaller)
Freshchat
Freshchat
Drift
Drift

Top alternatives to Kustomer

Salesforce
Salesforce
Gorgias
Gorgias
Zendesk Talk
Zendesk Talk
Freshdesk
Freshdesk
SysAid
SysAid