Home/Live Chat Software/Intercom vs Help ScoutUpdated on: March 29, 2024

Compare Intercom vs Help Scout

97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Start Free Trial

Start Free Trial

ADD PRODUCT
97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Start Free Trial

Start Free Trial

Overview

Summary

Intercom is a sales, marketing, and support solution that aims to help you connect with more customers so you can grow your company faster, as well as acquire, engage and retain these customers. To acquire customers, you can use Intercom’s built-in bots and live chats functionality in order to be able to qualify, route, and convert any leads faster, which will ultimately lead to a sale and improve your lead generation process. To engage customers, Intercom helps you send more targeted and tailored emails , as well as in-app messages and push notifications, with the aim of turning more people who sign up to your marketing lists into customers, who buy your product, and become a loyal customer. ..show more

Help Scout is an all in one customer service platform that helps small businesses, growing startups and non-profit organisations to manage customer relationships. The platform provides a shared space to all customers where they can receive information through emails. Businesses can post helpful articles on their website so that customers can resolve problems on their own. Integrated live chat sessions with customers help businesses collect feedback and make further strategies accordingly. Help Scout also maintains reports about relevant business operations. Users can filter, export and access the information within a couple of clicks. The platform allows users to integrate 50+ tools from their everyday use into the workflow, making it more efficient and familiar. To ensure appropriate protection, Help Scout uses advanced security features like SSO, SAML authentication, IP address restriction and HIPAA compliance. Help Scout aims to empower businesses with tools that can help people in the most humane way possible. ..show more

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

San Francisco, California

Boston, Massachusetts

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Conversational Marketing (Business)
Custom

Turn website visitors into paying customers

Features

  • Conversational chatbots
  • Live chat for sales
  • Smart lead qualification
  • Multiple Team inboxes
  • Automatic meeting booking
  • Conversation routing rules
  • Account-based assignments
  • Revenue and performance reporting
  • Salesforce & Marketo integrations
  • Reverse IP lookup and data enrichment
Conversational Customer engagement (Business)
Custom

Onboard, activate and re-engage customers

Features

  • Outbound email and in-product messaging
  • Push messages & notifications
  • Custom bots
  • Banners
  • Mobile carousels
  • Multi-channel campaigns
  • Product Tours
  • A/B testing & control groups
  • Message versioning
  • Custom events and customer segments
  • Salesforce, Clearbit Reveal & Marketo integrations
Conversational Support (Business)
Custom

High-quality, personalized help at scale

Features

  • Live chat for support
  • In product messaging
  • Team inboxes
  • Ticketing workflows
  • Service Level Agreement rules
  • Workload management
  • Role-based permission
  • Outcome reporting
  • Help Center
  • Conversational bots
  • Revolution bot
  • Targeted messaging
  • Product Tours
Start (Small Business)
$59 /Month

Basic live chat and outbound messaging.

Features

  • Includes 1 seat
  • Live chat
  • Targeted outbound chat
  • Team inbox
  • Slack integration
Grow (Small Businesses)
$119 /Month

Chat, targeted email, and self-service support.

Features

  • Includes features of Start plan, plus
  • Includes 5 seats
  • Inbound & outbound email
  • Help center
  • Macros
  • Conversation ratings
  • HubSpot & GitHub integrations
  • Mobile Carousels
  • Banners
View Price Page
Standard
$25 /User/Month

Features

  • 2 shared inboxes with email, live chat, and social channels
  • 1 Docs knowledge base
  • Beacon help widget
  • Automated workflows
  • In-app messaging
  • Custom reports
  • API and 100+ integrations
Plus
$50 /User/Month

Features

  • 5 shared inboxes with email, live chat, and social channels
  • 2 Docs knowledge bases w/ restricted access
  • 25 free light users
  • Advanced permissions
  • Advanced tracking w/ custom fields
  • Group users into teams
  • Treat groups of users as a team for assignments, automations, and reporting
  • AI summarize
  • AI assist
  • Custom reports w/ unlimited history
  • Salesforce, Jira, HubSpot apps
Pro
$65 /User/Month

billed Yearly

Security, scale, and hands-on service for large teams

Features

  • 25 shared inboxes with email, live chat, and social channels
  • 10 Docs knowledge bases w/ restricted access
  • 50 free light users
  • Enterprise security
  • HIPAA compliance
  • Tiered discounts
  • Concierge onboarding services
  • Dedicated account manager w/ account optimization reviews
  • Quarterly team training
  • Advanced API access
View Price Page

SCREENSHOTS

Intercom Screenshots
View 1 screenshot(s)
Help Scout Screenshots
View 6 screenshot(s)

INTEGRATIONS

  • WordPress
  • Mixpanel
  • Trello
  • Slack
  • MailChimp
  • Olark
  • BriteVerify
  • Weglot
  • Textline
  • Userlike
  • Clockify
  • Metorik
  • Slack
  • Elevio
  • Segment
  • Kissmetrics
  • Databox
  • CircleLoop
  • Mixpanel
  • Plecto
  • Trello
  • Aircall
  • Paperform
  • FullStory
  • Census
  • Zapier
  • Capsule
  • Freshbooks
  • Nicereply
  • TalkDesk
  • WordPress
  • Integromat
  • Campaign Monitor
  • MailChimp
  • Fivetran
  • Transifex
  • OnePageCRM
  • Hively
  • Constant Contact
  • Close
  • HubSpot CRM
  • WooCommerce
  • SnapEngage
  • Salesforce
  • Chatra
  • Shopify
  • Pipedrive CRM
  • Jira

ALTERNATIVES

Top alternatives to Intercom

Salesforce
Salesforce
HubSpot CRM
HubSpot CRM
Freshdesk Contact Center (Formerly Freshcaller)
Freshdesk Contact Center (Formerly Freshcaller)
Freshchat
Freshchat
Drift
Drift

Top alternatives to Help Scout

Freshdesk Contact Center (Formerly Freshcaller)
Freshdesk Contact Center (Formerly Freshcaller)
Intercom
Intercom
Zendesk Talk
Zendesk Talk
Front
Front
Freshdesk
Freshdesk