Intercom vs Dixa Comparison

Remove All ADD PRODUCT Intercom Dixa	97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Intercom Live Chat Software (4448 Ratings)	88% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Dixa Help Desk Software (404 Ratings)
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ADD PRODUCT	97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Intercom Live Chat Software (4448 Ratings)	88% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Dixa Help Desk Software (404 Ratings)
Start Free Trial	Start Free Trial

Overview

Summary

Intercom is a sales, marketing, and support solution that aims to help you connect with more customers so you can grow your company faster, as well as acquire, engage and retain these customers. To acquire customers, you can use Intercom’s built-in bots and live chats functionality in order to be able to qualify, route, and convert any leads faster, which will ultimately lead to a sale and improve your lead generation process. To engage customers, Intercom helps you send more targeted and tailored emails , as well as in-app messages and push notifications, with the aim of turning more people who sign up to your marketing lists into customers, who buy your product, and become a loyal customer. ..show more

Dixa is a customer service tool for companies that aim to provide their customers with simple, unified, and engaging customer service. It functions as an end-to-end holistic platform with a call center, contact center, and a help desk all integrated into a single package. With an advanced routing system, customer support conversations are intelligently offloaded to the right agent and at the right instance. Users can also easily engage across organizations and drive personal conversations with people at the center. Dixa enables communication across various channels such as email, chat, and phone to be unified on a single platform. It also comes with an integrated and full-featured call center and phone system that users can directly run in their browsers. With real-time chats and messages, users can easily connect with their visitors. And the email platform lets them track, prioritize, and aid the queries of their customers. ..show more

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

San Francisco, California

Copenhagen, Denmark / +45 89 88 62 60

API

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	Conversational Marketing (Business) Custom Turn website visitors into paying customers Features Conversational chatbots Live chat for sales Smart lead qualification Multiple Team inboxes Automatic meeting booking Conversation routing rules Account-based assignments Revenue and performance reporting Salesforce & Marketo integrations Reverse IP lookup and data enrichment Conversational Customer engagement (Business) Custom Onboard, activate and re-engage customers Features Outbound email and in-product messaging Push messages & notifications Custom bots Banners Mobile carousels Multi-channel campaigns Product Tours A/B testing & control groups Message versioning Custom events and customer segments Salesforce, Clearbit Reveal & Marketo integrations Conversational Support (Business) Custom High-quality, personalized help at scale Features Live chat for support In product messaging Team inboxes Ticketing workflows Service Level Agreement rules Workload management Role-based permission Outcome reporting Help Center Conversational bots Revolution bot Targeted messaging Product Tours Start (Small Business) $59 /Month Basic live chat and outbound messaging. Features Includes 1 seat Live chat Targeted outbound chat Team inbox Slack integration Grow (Small Businesses) $119 /Month Chat, targeted email, and self-service support. Features Includes features of Start plan, plus Includes 5 seats Inbound & outbound email Help center Macros Conversation ratings HubSpot & GitHub integrations Mobile Carousels Banners View Price Page	Essential $49 /User/Month Start to engage and build your customer base with these service essentials. Features Dixa Messenger as a Channel Conversation Timeline Intelligent Routing Offers Advanced Search Side Conversations Notes & Tags Transfers Analytics Activity Log Data Export Integrations Mobile SDK Customizable Contact Forms Contact Form API Contacts Conversation Overview Growth $109 /User/Month Delight your customers and increase retention with personalized service at scale. Features Includes features of Essential plan, plus All Channels (Phone, Email, Dixa Messenger, Live Chat, SMS, Facebook Messenger, Instagram, Twitter, Whatsapp, and Contact Forms) External Knowledge Base CSAT Measurement for Live Chat, Email, and Dixa Messenger Callback Language Detection Scheduled Conversations Agent Teams Unlimited Custom Cards Custom Conversation Attributes Business Critical Integrations Multiple Organizations Ultimate $169 /User/Month Create lasting customer loyalty with advanced automations and Knowledge-Centered Service. Features Includes features of Growth plan, plus Routing with External Data Knowledge-Centered Service Advanced Conversation Automations Agent Identity with SCIM Activity Log API Bulk Actions Routing Assistant in Dixa Messenger Sandbox Access Custom Custom Made to suit needs. Drive better business outcomes with every customer interaction. Features Includes features of Ultimate plan, plus Custom API Limit Knowledge API Custom Services and Support Special Integration and Transition Support View Price Page

Compare Intercom vs Dixa

Intercom

Dixa

Overview

TECHNICAL DETAILS

Pricing

SCREENSHOTS

INTEGRATIONS

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