Home/Call Center Software/Intalk.io vs TrulyUpdated on: March 28, 2024

Compare Intalk.io vs Truly

83% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
87% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Truly
Truly Call Center Software (225 Ratings)
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83% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
87% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Truly

Truly

Call Center Software (225 Ratings)
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Overview

Summary

Intalk.io is an multichannel customer engagement software solution with enterprise-grade communication capabilities that is based in India. Within a dynamic and comprehensive, centrally controlled Customer Experience Management Platform, Intalk.io combines all company communication channels - call, SMS, email, social media, and webchat in one. Intalk.io’s smart solutions make it simpler for the user to manage the workflow using the cloud contact center technology in order to provide a smooth experience. It helps to improve customer satisfaction, boost ROI, and elevate the FCR scale across all departments and sectors. Your clients can enjoy a smooth experience while communicating with you. It focuses on assisting you in overcoming obstacles and strengthening your client connections. With Intalk.io, users get a cloud contact centre software solution that steers their brand in the correct direction by providing outstanding customer service and offers them a competitive advantage by increasing quality leads. You can increase your sales team's productivity by concentrating on the appropriate leads. Furthermore, it gives your staff the tools they need to convert more customers. The platform offers a free demo too. ..show more

Truly software is an simple communications product line used to manage CRM data to enrich existing activity data. The software offers Click to Call, Call Notes, Voicemail Drop, and more. Measure the performance of your teams with reporting dashboard. It supports Mobile Android and iOS. Small, Medium and Large companies make use of the software. ..show more

Features

Auto Call Recording Automatically records all the ongoing calls.

Call Monitoring Allows you listen to all inbound and outbound calls.

Concurrency Support Allows you to manage multiple calls concurrently

IVR Support Interactive voice recognition routes the caller to the right agent

Inbound Call Center Allows you to receive an incoming call from customers

Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online

Outbound Call Center Allows your agent to make outgoing calls

Predictive Dialer Automatically dials to list of phone numbers

Progressive Dialer Auto dials and connects agents to calls answered by live persons

Queue Management (Calls) Allows you to control call queues and distributes call equally

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Delhi, India - 122018 / +91-124-4005477

San Francisco, CA / +1 855-976-8759

API

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Intalk
Custom

Intalk.io is available in Cloud-Based, On-Premise, as well as Hybrid Models.

Features

  • Multi-Channel Interaction Handling
  • Intelligent IVR
  • Automatic Call Distribution (ACD)
  • Meeting & Callback Scheduler
  • Call Recording
  • A Spectacular Configuration Manager
  • Multi-Level Disposition Labelling
  • Web Call Back
  • CTI Screen Pop-Ups
  • Real-time Monitoring
  • Sticky Agent
  • Mobile Agent
  • Customer Satisfaction Rating
  • Intelligent Contact Routing
  • Historical Reports and Real-time Dashboard
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Growth
$65 /User/Month

Features

  • Up to 10 Users
  • CRM Integrations
  • Desktop & Mobile Apps (Mac, Windows, Chrome, iOS, Android)
  • Unlimited Minutes, SMS, MMS & Numbers
  • Call Monitoring & Recording
  • Inbound IVR, Call Center
  • Local Presence, Voicemail Drop
  • Standard Reporting
Enterprise
Custom

Features

  • International Numbers & Calling
  • Call Transcription
  • Premium Deskphone & Conference Room Integration
  • Email Tracking
  • Salesforce Data Enrichment
  • Salesforce Analytics (Cadence, Opportunity, Funnel)
  • API Access
  • Dedicated Account Team
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SCREENSHOTS

Intalk.io Screenshots
Truly Screenshots

ALTERNATIVES

Top alternatives to Intalk.io

TalkDesk
TalkDesk
CloudTalk
CloudTalk
Nextiva
Nextiva
CallHippo
CallHippo
Bright Pattern
Bright Pattern

Top alternatives to Truly

Really Simple Systems CRM
Really Simple Systems CRM
TalkDesk
TalkDesk
CloudTalk
CloudTalk
Nextiva
Nextiva
CallHippo
CallHippo