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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Inmoment logo
Text Mining Software

3.6 6 user ratings

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79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

SAS Text Miner logo
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Overview

Description It is an efficient feedback analysis tool that uses advanced analytics by surfacing insights from customer comments. It has a tool, voice of customer (VoC) which gathers incoming customer data and provides feedbacks and alerts to your employees. It also has Employee Engagement feature which uses employee-tuned text analytics and gathers greater insights. Along with this, it has Analytics Overlay which extracts the maximum information from customer data and updates you with real-time alerts. In addition, it has closed loop feature in order to quickly identify the root cause of your customer’s complaint. Read more It is one of the best text mining software to easily analyze text data from multiple sources. It has high-performance text mining feature which quickly evaluates data from large set of data collections. In addition, you can classify analyzed data by using automatic boolean rule generation feature. It has flexible entity options, that allows you to choose predefined entities or you can even create custom entities for event extraction. Along with this, it’s text importing feature allows you to import any text document by using an interactive interface. It provides support for multiple languages and selects language based upon input variables. Read more
Pricing Options
  • Free Trial Available
  • Inmoment Offers Custom plan.
  • Free Trial Available
  • SAS Text Miner Offers Custom plan.
SW Score & Breakdown

98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    99%
  • Reviews
    100%
  • Momentum
    60%
  • Popularity
    81%

79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    97%
  • Reviews
    60%
  • Momentum
    64%
  • Popularity
    71%

Features

Total Features
9 Features
8 Features
Common Features for All
    Audience Analysis Allows to monitor customer feedbacks in real-time
    Built-in Library Gives instant access to past customer conversations that is stored in library
    Document Classification Classifies structured and unstructured document based on analysis
    Geospatial Analysis Integrates with geospatial tool to gather information based on geographical locations
    Import-Export Option Allows import/export of data as PDF,PNG,HTML files
    Multi-language Support Available in multiple languages to support global customers
    Predictive Analysis Predicts customer behaviour and emerging trends based on real-time conversations
    Segmentation Groups and segregates audiences based on defined criteria
    Sentiment Analysis Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments.
  • + 6 More - Show Less
    • Audience Analysis Allows to monitor customer feedbacks in real-time
      Built-in Library Gives instant access to past customer conversations that is stored in library
      Document Classification Classifies structured and unstructured document based on analysis
      Geospatial Analysis Integrates with geospatial tool to gather information based on geographical locations
      Import-Export Option Allows import/export of data as PDF,PNG,HTML files
      Multi-language Support Available in multiple languages to support global customers
      Predictive Analysis Predicts customer behaviour and emerging trends based on real-time conversations
      Segmentation Groups and segregates audiences based on defined criteria
      Sentiment Analysis Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments.
  • + 5 More - Show Less
  • Technical Details

    Organization Types Supported
    • Large Enterprises
    • Medium Business
    • Small Business
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • SaaS/Web/Cloud
    Modes of Support
    • Business Hours
    • Online
    • Business Hours
    • Online

    Reviews & Ratings

    User Rating
    3.6/5 6 user ratings
    5/5 2 user ratings
    Ratings Distribution
    • Excellent

      55.6%
    • Very Good

      11.1%
    • Average

      0%
    • Poor

      0%
    • Terrible

      33.3%
    • Excellent

      100%
    • Very Good

      0%
    • Average

      0%
    • Poor

      0%
    • Terrible

      0%
      Read All User Reviews Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Available
    • Inmoment Offers Custom plan.
    • Free Trial Available
    • SAS Text Miner Offers Custom plan.
    Pricing Plans
    Monthly Plans Annual Plans

    Core cx Custom

    Enterprise Custom

    Custom Custom

    SAS Text Miner Custom

     
    View Detailed Pricing
    View Detailed Pricing

    Screenshots & Videos

    Screenshots Advanced Analytics
    + 3 More
    + 9 More
    Videos Video Thumbnail Video Thumbnail

    Vendor information

    Company Details Located in: Utah, U.S.A. Located in: Cary, USA
    Contact Details

    1-800-530-4251

    https://www.inmoment.com/

    +1-800-727-0025

    https://www.sas.com/en_in/software/text-miner.html

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