Home/Text Mining Software/Inmoment vs MetaText
Updated on: October 20, 2021

Compare Inmoment vs MetaText

98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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75% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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75% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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Overview

Summary

It is an efficient feedback analysis tool that uses advanced analytics by surfacing insights from customer comments. It has a tool, voice of customer (VoC) which gathers incoming customer data and provides feedbacks and alerts to your employees. It also has Employee Engagement feature which uses employee-tuned text analytics and gathers greater insights. Along with this, it has Analytics Overlay which extracts the maximum information from customer data and updates you with real-time alerts. In addition, it has closed loop feature in order to quickly identify the root cause of your customer’s complaint. ..read more

MetaText is an API tool that provides users with relevant machine learning models to understand consumer sentiment, keywords, intent, and more. APIs can also be customized for specific business needs. And with advanced capabilities like Author Profiling Analysis, users can automatically identify text author attributes. The Topic Detection feature even the subject topics of texts and includes support for multiple languages, including Portuguese, Spanish, and English. MetaText’s advanced capabilities include medical and legal-specific entities and the Text Summarization feature that can convert large documents into small and explainable summaries. And with the keyword extractor tool, users can automatically extract relevant features from the text. Through the tool, customer service can automatically tag and prioritize support tickets and tap into the buying habits of customers with dedicated surveys, reviews, social media, and NPS. Other handy custom services include big data analytics such as data collection, clean, enrichment, analytics, and modelling along with semantic web tasks like crawlers. ..read more

Features

Audience Analysis

Built-in Library

Competitive Analysis

Document Classification

Geospatial Analysis

Import-Export Option

Multi-language Support

Predictive Analysis

Segmentation

Sentiment Analysis

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Utah, U.S.A./1-800-530-4251

São Paulo, Brazil

API

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Core cx
Custom

The CoreCX package includes:

  • Self-serve NPS, CSAT and CES micro-surveys deployed in-app web or mobile, or through email, SMS
  • Text and sentiment analytics
  • Data exploration to mine unstructured feedback
  • Reporting and dashboards to facilitate action and monitor trends
  • Integrations with key systems of record
Enterprise
Custom

The Enterprise Package includes:

  • Professional package elements
  • Self-serve or managed service surveys for transactional, relational, and market research
  • Industry specific text and sentiment analytic models
  • Field level reporting
  • Location-based action planning
  • Case management and closed-loop
  • Advanced and native integrations with key systems of record
Custom
Custom

The Custom Package includes:

  • Robust survey and data collection across any/all channels
  • Extensive reporting that spans the enterprise–top of house to the front line
  • Predictive and advanced analytics to facilitate recommendations and workflow
  • Robust integrations with key systems of record
  • Action planning, advocacy, case management, closed-loop, and more
  • A unique combination of Customer Experience (CX), Employee Experience (EX), Marketing Experience (MX), and Product Experience (PX)
View Price Page
MetaText
Custom

Features

  • Understanding documents and generating texts
  • Automatic tag of calls and chats
  • Deploy, Monitoring and Insights
  • AI Embedded in Helpdesk Workflows

View Price Page

SCREENSHOTS

Inmoment Screenshots
View 4 screenshot(s)
MetaText Screenshots
View 0 screenshot(s)

INTEGRATIONS

    NA
  • Freshdesk
  • Zendesk Chat
  • Salesforce
  • Zendesk Sell

ALTERNATIVES

Top alternatives to Inmoment

MonkeyLearn
MonkeyLearn
Keatext
Keatext
WordStat
WordStat
DiscoverText
DiscoverText
RapidMiner
RapidMiner

Top alternatives to MetaText

Inmoment
Inmoment
MonkeyLearn
MonkeyLearn
Keatext
Keatext
WordStat
WordStat
DiscoverText
DiscoverText